From the moment we walked into the Dundee Store we were made to feel welcome. The Bed Expert gave us a tour of what was on offer and after trying out a few mattresses we selected the one we liked m... See more
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No pushy salesman tactics were used on the day which is something I like if there had been we would have walked. Dean took the time and explained by answering all questions we asked. We purchased ite... See more
Shop...informative, encouraged to "try before you buy" "not pushy" given time, explained the sale clearly Delivery... "as says on the tin" kept in touch at least twice (we are difficult t... See more
Russell and Nick in Dundee are exceptional and genuine in their customer service. Welcome us into the store like friends and didn't leave us twiddling our thumbs but didn't crowd us like some places d... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 9 Kingsway West Retail Park, DD3 8RX, Dundee, United Kingdom
- 01382 816203
4.9
Excellent
398 reviews
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Great service in store and delivery
14 July 2024
From sales to delivery the purchase was…
From sales to delivery the purchase was excellent
14 July 2024
A smooth purchase and delivery.
Helpful assistants in store. Tommy was very helpful explaining about the different mattresses. This was the second mattress we have purchased from here and although a different make Tommy explained about the specifications being the same. We also purchased cover for the mattress and a mattress protector which was included with it. Delivery was on time although we had a doorstep delivery this time. Would use Dreams again.
7 July 2024
Great sales and delivery service along…
Great sales and delivery service along with good pricing!
29 June 2024
As good as advertised
High quality of products that looks as good as the pictures on the website.also, good communication regarding delivery times and reminders via text message. Helpful and friendly staff who handle queries and professional delivery service.
15 June 2024
Best choice for beds…
A wide choice of beds at very reasonable prices. The staff are very knowledgeable and very helpful. They offer a full bed assembly and removal of you old bed package.
30 May 2024
Unprompted review
Communication with Dreams operative was excellent
Communication with Dreams operative was excellent which included a call back at the agreed time.
Email and text received to confirm delivery detail
Delivery team in touch on the day
Item delivered to the appropriate bedroom
31 May 2024
No pressure from sales team
No pressure from sales team, offered information and left to discuss. Options available for budget without compromise on quality. Bed was for a child and they spoke to her instead of us which was a nice touch.
26 May 2024
Unprompted review
Good reliable service
24 May 2024
Can’t thank dreams enough from Stewart…
Can’t thank dreams enough from Stewart who works in the Dundee shop to the two guys that delivered my order great service
10 May 2024
Fantastic experience
Stewart has outstanding customer service and product knowledge.
24 May 2024
Unprompted review
Excellent knowledgeable service
Excellent knowledgeable service, all our questions dealt with professionally. Great delivery with excellent communication. Would definitely use them again, highly recommend.
19 May 2024
Good experience from visiting shop to…
Good experience from visiting shop to delivery of mattress.
Friendly helpful staff, giving good advice.
Delivery lads were very helpful, clean and efficient.
Would recommend Dreams for complete service
18 May 2024
Couldn’t ask for anything more from men…
Couldn’t ask for anything more from men who put my bed together and were very nice indeed I love dreams store I also have tempur mattress and pillows all beautiful thank you wonderful service
18 May 2024
A+ service..
17 May 2024
No messing about very straight forward
No messing about very straight forward, Saturday delivery. Dundee store excellent staff highly recommend.
11 May 2024
Unprompted review
the staff were very helpful
the staff were very helpful, from sales staff to delivery they were excellent,
6 May 2024
From sales to delivery
From sales to delivery, service was smooth, professional and prompt. Happy with the sofa bed purchased, great quality and the free gifts just made it perfect. Could not believe hiw quick and efficient delivery was. Fab ⭐️⭐️⭐️
28 April 2024
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