We were met by a lovely young lady called Lily who put us on the Sleepmatch machine and talked us through options of beds and mattresses. It was near closing time but we weren't hurried at all. Wen... See more
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We had an amazing experience with Nina, from helping us find our perfect mattress to suit our sleeping styles and pains to finding us the perfect bed frame. Super helpful and friendly throughout!
This was a textbook transaction. The store was nice, the selection was excellent and the assistant, Nina, was perfect, highly knowledgeable, unhurried and, most important, no hard sell. A lift was a... See more
Adam at the store at the meteor centre in Derby truly went above and beyond!! From the beginning to helping us with sleep match to coffee & helping us understand what's best for us was 10/10. Ordere... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 4 Meteor Retail Park, DE21 4SY, Derby, United Kingdom
- 01332 341891
4.8
Excellent
473 reviews
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We popped into Dreams just before…
We popped into Dreams just before closing time to order a new bed. We weren’t rushed at all, we had a cup of coffee & filled in the paperwork. Everything went very smoothly & everyone was very helpful. Our bed is so comfortable we absolutely love it!!
18 September 2025
Amazing service and got exactly what…
Amazing service and got exactly what wanted and needed , such a comfy bed , helped with my back pain
29 August 2025
Delivery was on time ,very helpful…
Delivery was on time ,very helpful delivery person,Nina at dreams Derby excellent sales lady ,purchase everything we expected.Very satisfied.
19 August 2025
Service and advice instore we're…
Service and advice instore were excellent. Delivery likewise was excellent with plenty of information and on time agreed. Delivery men were friendly, polite and helpful
11 August 2025
It is a lovely comfortable bed
It is a lovely comfortable bed. The only downside is it's a bit smaller than I would of liked, but the comfort makes up for it .
14 August 2025
Our bed was delivered just over a week…
Our bed was delivered just over a week ago and we're very happy with it. Delivery went as planned, guy's we're very good and efficient
14 August 2025
The lady in the shop was very helpful…
The lady in the shop was very helpful we had a try on the bed where it helps you to choose the right one.
12 August 2025
Friendly and knowledgeable staff
11 August 2025
Very polite salesman informative help…
Very polite salesman informative help us get the perfect bed for an old lady who is delighted with it the delivery went smoothly very pleasant and again informstive took her old bed away we would definatly use dreams again
2 August 2025
The gentleman who delivered was…
The gentleman who delivered was respectful, polite and informative.
The shop gave us good information about mattresses and delivery was cheap. Lots of goodies with it.
26 July 2025
Very happy customers :)
Rhiannon from the Derby meteor centre store went above and beyond during our visit on Sunday 6th July 2025. She was very friendly and approachable and advised us throughout. Wasn’t pushy for a sale, explained all the current offers that were running. The whole process was very informative, would definitely recommend speaking with Rhiannon. Nothing was too much trouble, we are very happy with our purchase. Thank you! :)
6 July 2025
Unprompted review
Efficient knowledgeable staff that…
Efficient knowledgeable staff that could advise and listened to my choices.
4 July 2025
Wonderful customer service
Wonderful customer service. Given time to browse, but on hand to answer any questions. Tried the sleep master to determine my perfect mattress.
Mattress chosen and being delivered on my chosen date. One happy customer
30 June 2025
Unprompted review
Dont want to get out of bed
After 57 years of lumpy bumpy mattresses finally treated myself and the wife to a proper mattress, can honestly say wish id done it earlier, we now snooze the alarm several times ,its just soooooo comfortable and we dont want to get up ,thanks to all at dreams derby 10/10
28 June 2025
The staff where very friendly and…
The staff where very friendly and helpful, the prices where great and have a wonderful night sleep,
20 June 2025
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