We were met by a lovely young lady called Lily who put us on the Sleepmatch machine and talked us through options of beds and mattresses. It was near closing time but we weren't hurried at all. Wen... See more
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We had an amazing experience with Nina, from helping us find our perfect mattress to suit our sleeping styles and pains to finding us the perfect bed frame. Super helpful and friendly throughout!
This was a textbook transaction. The store was nice, the selection was excellent and the assistant, Nina, was perfect, highly knowledgeable, unhurried and, most important, no hard sell. A lift was a... See more
Adam at the store at the meteor centre in Derby truly went above and beyond!! From the beginning to helping us with sleep match to coffee & helping us understand what's best for us was 10/10. Ordere... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 4 Meteor Retail Park, DE21 4SY, Derby, United Kingdom
- 01332 341891
4.8
Excellent
473 reviews
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Very comfortable mattress
Took time to make sure you are making the right choices I wasn't happy with the mattress at first it took 2 weeks to find it very comfortable but I'm very happy with the purchase
2 April 2026
Everything was easy and stress free
Everything was easy and stress free.
Very knowledgeable staff giving us the best advice.
Delivery was on a day to suit us.
Communication was good giving us a 2 hour time slot the day before.
Bed arrived in the time stated, poiite and friendly drivers. Quick and efficient at erecting the bed. Explained it all too us.
27 April 2026
Good customer service at showroom
Good customer service at showroom, delivery information and actual delivery and removal of old bed. Would recommend Dreams.
25 April 2026
99% perfect
It would be mean to deduct a star for such a small issue but when you spend £9k on a bed you would think that a remote holder for each side of the bed when there are two remotes would be a reasonable provision. Having only one doesn’t make sense and is a trivial expense compared to the price paid.
19 April 2026
Mattress
Great, friendly assistant who knew her stuff.
Not rushed or pressured.
Delivery was on time and perfect.
11 April 2026
Excellent service from Nina and the Team
Excellent service from Nina, one of the bed experts, at the Derby Store. Nina spent time explaining the options available, listening to our requirements, made suggestions and most importantly Nina listened to us. Nina priced up several options and we nipped to a local coffee shop to discuss in private. We returned to the store 30m later to go ahead with the purchase. An easy process with clear a explanation of the payment options. The delivery date was agreed before we left the store. Everything went according to plan with delivery, removal of our old bed and the building of our new bed. The whole process has been absolutely faultless.
We've now had the bed a few weeks and could not be happier. It's well worth the couple of hours out of a Saturday afternoon to make sure we bought the right bed.
3 March 2026
Excellent service from start to finish
Excellent service from start to finish, the lady in the shop was great when she sold it to us as well as the politeness & efficiency of the delivery guys
5 April 2026
Very professional company.
Very professional,well informed about the company and products went out of the way to explain the difference between materials and the comfort of the mattresses,the young lady looked after us from start to finish and was extremely helpful.
5 April 2026
Very helpful staff at the Derby Dreams…
Very helpful staff at the Derby Dreams store. We arrived late on a Sunday and staff remained after closing time to process our order. Could not have asked for more support, thank you! Really knowledgeable staff and good quality products. Not at all pushy and give you enough information to make your own decisions in your own time.
29 March 2026
Unprompted review
Well done dreams.
Advice from Nina brilliant, delivery people so polite professional and helpful. Product excellent.
27 March 2026
From start to finish we have nothing…
From start to finish we have nothing but praise for our experience of Dreams staff and their service and the sofa bed is great too
21 March 2026
Alicja provided an outstanding service
Alicja provided an absolutely wonderful experience. She was incredibly helpful, attentive, and made me feel genuinely looked after from start to finish. Her warm, welcoming attitude immediately put me at ease, and she took the time to really understand my needs. Nothing felt like too much trouble, and her care and professionalism truly stood out. Thank you, Alicja, for such excellent service!
9 January 2026
Unprompted review
Very helpful and friendly
Very helpful and friendly, very informative and my new mattress came ontime with no problems at all.
6 March 2026
Since having the Freya double divan bed…
Since having the Freya double divan bed we have had the best sleep ever 😴 my husband has nearly filled underneath with his models plenty of storage brilliant for the price we paid.
15 March 2026
Bed is very good service very good delivery good
Bed is very good and the service from start to finish was perfect delivery chaps very helpful and on time
14 December 2025
Will at Derby was excellent
I visited the Derby store today with my sister who has additional needs we were served by Will who was extremely patient and kind explaining things. Excellent customer service and a credit to your company
14 March 2026
Unprompted review
Great experience …
Good services from the staff the store to the delivery driver. Communication great.
8 March 2026
Ealing SD grey ottoman and mattress
Your staff both in store and during delivery were extremely helpful and courteous. They made us aware of all our options. We are very pleased with the bed and mattress we have purchased which is extremely comfortable and provides excellent storage space under the bed
19 February 2026
Good value comfy mattress
Good value comfy mattress
Only negative was length of time for delivery
Delivery guys were awesome realky friendly and respectful
6 March 2026
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