A great price and really helpful, polite and knowledgeable staff! This is the 3rd bed I have purchased through Dreams, (spanning 20 years!) and every one of them has been good.
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Excellent service really did every thing possible to get us what we wanted, only went in to get prices so we could save up, but they managed arranged finance which gave 9 months interest free so I can... See more
Went into Dartford branch in July and looked around for a suitable bed (a simple single Divan), found what we needed. Sales staff answered questions, I came back 2-3 weeks later placed an order, it wa... See more
Seamless service from the time I walked into the store on 24th December to its delivery and installation. Excellent product, I was pleased with how well it fit into my guest bedroom and the mattress... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
36 Westgate Road, DA1 2AD, Dartford, United Kingdom
- 01322 229222
4.9
Excellent
142 reviews
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A great price and really helpful
A great price and really helpful, polite and knowledgeable staff! This is the 3rd bed I have purchased through Dreams, (spanning 20 years!) and every one of them has been good.
21 June 2026
Great service to get what I wanted
Great service to get what I wanted, and it arrived on time. The delivery guys were great.
30 May 2026
Lovely custermor service very friendly…
Lovely custermor service very friendly beautiful bed comfortable And very satisfied
24 May 2026
Absolutely fantastic customer service…
Absolutely fantastic customer service today. Had a problem with my new mattress and they did nt even quibble about it just exchanged it for any other mattress and waived the delivery charge as well. Great company to deal with. Polite and sympathetic. Thank you Dreams. Went into Dreams at Dartford to speak about it and they were amazing. Offered us both a cup of tea. Thank you Raymond. Raymond and Katie were just amazing. Raymond showed me. Lots of beds and was so helpful. Katie sorted out the finances and went above the call of dutie to help us. I cannot express enough how lovely and helpful Raymond and Katie were and also customer services. I would recommend them to Anyone. They are a credit to Dreams and I just want them to be recognised as amazing people.
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5 May 2026
Unprompted review
Very pleased with our purchase you could say it’s all our dreams come true
Very pleased with our purchase from dreams you could say it’s all our dreams came true thank you. Dreams.
3 May 2026
What a lovely mattress..
13 April 2026
The visit to the shop in Dartford Kent…
The visit to the shop in Dartford Kent was a great experience, staff were helpful and polite, we tried the sleep match and got positive results, which led us to a mattress which is very comfortable. Delivery was on time and driver and mate where very helpful and friendly
24 April 2026
Kate the very helpful and patient…
Kate the very helpful and patient salesperson was a great help in finding us a suitable new bed and matress highly recommended.
27 April 2026
Unprompted review
Great end to end service.
4 April 2026
The delivery was on time drivers was…
The delivery was on time drivers was very careful and considerate, and another fantastic purchase from dreams in Dartford.
10 April 2026
Friendly with no sales pressure
Dartford Branch - very friendly and welcoming without any pressure sell
22 February 2026
Unprompted review
Excellent service from order to delivery
From ordering the mattresses in store, to delivery, every aspect was very professional & went well. Communication in the run-up to delivery was excellent & delivered as promised.
2 February 2026
Smart bed, perfect mattress, excellent sales and delivery team
Seamless service from the time I walked into the store on 24th December to its delivery and installation. Excellent product, I was pleased with how well it fit into my guest bedroom and the mattress is very comfortable as per feedback from a very important person who's been sleeping on it for 2 weeks now. Sturdy , no creaking noise, the trundle feature is perfect. Thank you Dreams @ Dartford
24 December 2025
Great mattress
Great mattress, comfortable from the first night. Delivered on time and taken to the room of our choice. Always buy our mattresses from Dreams as never had any problems with them. Sales staff in Dartford branch always very helpful.
30 December 2025
Free delivery at Dreams.
Already knew what headboard I wanted. The member if staff was able to show me the material, and colours available. The delivery was free, could have been delivered a bit quicker it took about two weeks to come.
18 October 2025
Excellent member of staff!
Excellent member of staff. V patient and understanding when dealing with my 94 yr old Dad. Explained everything clearly for him.
27 September 2025
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