Visited the store in Chester was greeted by Store assistant Michele, she listened when we explained what we were looking for and assisted to the very best of her ability. Hot drinks were offered duri... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Graeme was perfect looked after us. Really helped my wife and I choose our perfect mattress. No hard sell just incredible service and helped us by answering all of our questions. Great guy! Shame he s... See more
My wife and i went to Dreams in Chester to look for a King size bed and Mattress. Gary one of the sales people showed us everything we asked to see and he was so friendly and knowledgeable about his... See more
Due to the bed we have, we were helped by Graham in the chester branch to help us with the type of mattress we would need, we decided on the tempura mattresses
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Greyhound Retail Park, CH1 4QG, Chester, United Kingdom
- 01244 383700
4.9
Excellent
303 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent as it’s just for me now and so comfortable
Excellent as it’s just for me now . So comfortable .The lady who helped me choose was really helpful and nice. So would definitely shop there again
18 April 2025
Helpful staff
The Young man who served us was helpful, polite and friendly The Delivery Crew were also polite and very helpful
18 April 2025
Excellent service
Would definitely recommend Dreams at Chester. I bought a Tempur mattress initially from Michelle who was really friendly and helpful. Unfortunately I didn’t like the mattress so I decided to take advantage of their 100 night comfort guarantee. The process could not have been more simple and James looked after me this time and helped to find me a more suitable replacement. He was excellent and the whole experience was stress free and I came away very happy and impressed with all the help I received.
14 April 2025
Unprompted review
Friendly efficient staff from sales to…
Friendly efficient staff from sales to delivery
12 April 2025
Great communication right from placing…
Great communication right from placing my order. I’m glad I paid the £40 fee to take my old mattress but was a little affronted to pay another fee to take the mattress up the stairs, (I think this should be part of the service), so decided to do it myself, on my own……PIVOT springs to mind! Had to get a neighbour to help but managed it in a couple of minutes……
12 April 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Dreams - Chester
GOod evening Wendy,
Thank you for your recent review.
I am sorry to hear that your Dreams product is unsuitable.
I hope to be able to discuss this with you further so have sent you an email.
I will await your response.
Kind Regards,
Wayne
Great mattresses thank you so much
Great mattresses thank you so much. Completely perfect
30 March 2025
The Delivery was on time,
The Delivery was on time,
They all used cover ups over their Shoes.
Very polite.
Explained how to use the bed.
28 March 2025
Great service and brilliant quality
Friendly, helpful staff and fabulous service in both the Greyhound Chester and White City Stretford stores. Delivery was on-time and assembly was smooth. My bed is brilliant quality and was a very reasonable price.
22 March 2025
RESPECT
I can't write a bad word from start to finish. Staff were extremely helpful and understanding in what I required. Delivery was perfect with respect that goes a long way.
Many companies are only interested in making money
I Give Dreams 5 Star
20 March 2025
Everyone was helpful
Everyone was helpful, from the sales associate to the delivery guys. Very pleased with my new bed. Would recommend Dreams to friends and family.
27 February 2025
I have already sent a positive review…
I have already sent a positive review in & my husband sent a review as well. Everything was five star.
23 February 2025
Fantastic
Coleen in the Chester Store was fantastic very informative and made the whole sales process very easy.
16 January 2025
Unprompted review
Service was excellent in store and great mattress.
Service was excellent in store, with non pushy sales staff, but really helpful, informative helping us to choose the right mattress for us. Able to spend as much time as we liked trying the mattresses and even had a free coffee. That's service you just don't get shopping online. The result we have a great mattresses. The delivery crew were also excellent and gave good advice on how to look after the mattress.
15 February 2025
New divan & mattress
Fantastic service from the sales man who helped us find the right bed for us to the delivery service & taking our old bed & mattress away
2 February 2025
Everything about this experience was…
Everything about this experience was amazing from start to finish, trying the sleepmaster to get the best mattress to suit mine and my partners needs. We were offered a tea/coffee whilst in store and we left with the an incredible mattress
29 January 2025
Great service
Great service, made it straight forward to choose our new bed and mattress.
12 January 2025
Unprompted review
Super service great product
Super service great product! Have already recommended to friends.
12 January 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.