Nick was the perfect salesman! Gentle mannered, approachable, patient and knowledgeable. We spent a good hour in store walking round with our test pillows trying to decide which mattress was right f... See more
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Everything. Listened to my problems. Made good suggestions. Confirmed by test bed. Also aware of my price considerations. Could not have asked for anything more. Real good old fashioned service.... See more
Absolutely Customer focused Staff both extremely friendly & helpful. Two Hot drinks were provided before we even got started. Evy in the Cambridge store gently guided me through the process in a frien... See more
We bought 2 bedframes and mattresses at Dreams Cambridge. Frances is very friendly and patient to give us good suggestions and let my family try different mattresses. We bought 2 king size Tempur at t... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1 Beehive Centre, CB1 3ET, Cambridge, United Kingdom
- 01223 353947
4.7
Excellent
282 reviews
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Great purchase experience and easy…
Great purchase experience and easy delivery procedures.
29 December 2024
Good service and on time delivery
Good service, friendly and helpful staff, on time delivery.
13 December 2024
Excellent service all round.…
The service in store was very good and helpful staff. The fitters ,both of them,were excellent. Polite,careful,efficient,and they are a great asset to your company.
21 December 2024
Excellent customer experience and good product
We ordered two double beds with mattresses in store. The sales and delivery team were excellent, all communicated and delivered as promised. Instructions to build were clear and we are very happy with the finished products. Can’t fault the experience start to finish.
15 December 2024
Thanks for all things
8 December 2024
Excellent customer service whilst in Beehive Centre, Cambridge
Excellent customer service whilst in Dreams store and are happy with our delivery and mattress selected.
28 October 2024
Good quality
Good quality. very sturdy bed frame. Delivered on time. Try ordering from the shop, the sales person will offer you some free goodies
26 October 2024
Worth the wait!
We had to wait a while for the mattress we wanted to be delivered, but it was worth the wait, great night's sleep since it arrived! There are additional sales pitches for pillows/ mattress covers, longer warranty or delivery to the room, but these are optional and we got a good price for a mattress and it was a great shopping experience using the machine and trying them all out! The sales assistant was very patient and not pushy at all!
19 October 2024
Excellent shop and delivery service
Excellent shop and delivery service. Easy to order delivery was more than excellent the delivery men were great and took care would definitely recommend
12 September 2024
Excellent Service
Excellent customer service in store. Very pleased with the products we close. Very efficient delivery process.
27 September 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
extras on orders just more money grabbing
after spending £2600 on bed and mattress, going though details in store, extras like removal old one is fine, but charges for removal from a certain room, when delivered yesterday was told we haven't paid for it to be assembled we weren't asked. the guys were great and did as husband hads ended up in hospital. surely that price you would assume assembly included annoyed no compensation offered as they feel we got free assembly
5 September 2024
Unprompted review
Reply from Dreams - Cambridge
Good afternoon Alison,
Thank you for taking the time to share your feedback with us.
I am sorry that you were not offered the assembly service.
I tried to call you a short while ago but as I could not reach you, I have sent you an email and I do hope to hear from you soon.
Many thanks,
Kishan
Good timely delivery
Good timely delivery . Nice efficient service & good mattress 👍.
15 September 2024
One of the best mattresses we have…
One of the best mattresses we have purchased so far.
The staff were very friendly and offered us different options.
Really good mattress and would recommend it.
14 September 2024
From beginning to end
From beginning to end, buying a mattress from Dreams was a great experience.
15 September 2024
Good nights sleep
The whole experience was great. The bed arrived on time brought by two really helpful men . They put overshoes on as soon as they arrived at the door. They put the bed exactly where we wanted it and told us all that was needed for the beds care. Very impressed.
13 September 2024
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