We were welcomed by Mel and she was very pleasant and helpful. I had seen the Tadley mattress online, and although I did try another one, it was the Tadley that I went for in the end. I am very please... See more
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Excellent service, delivered within 5 days and they also really helped me when i had an issue with my mattress after i did the 100 day guarantee, fair play can’t fault them
Staff were friendly, knowledgeable and helpful without being pushy. My daughter struggles with social anxiety but felt at ease throughout our browsing and purchase. There was an ample range of beds at... See more
"Seven years ago, we bought a Sealy Posturepedic mattress from you and were highly satisfied. Unfortunately, this new purchase is a completely different experience. Not only was the price significantl... See more
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Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Gallagher Retail Park, CF83 3NL, Caerphilly, United Kingdom
- 02920023901
4.9
Excellent
314 reviews
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New king size bed…and bedside cabinets
I am thrilled with my new king size bed and mattress from Dreams…. The quality is very high standard and it was worth every penny ….
The two matching bedside cabinets are also beautiful and very useful… I would definitely buy from Dreams in the future…
The delivery guys who assembled the bed were polite and assembled the bed efficiently with ease…
19 September 2025
Great Customer Service … purchased a mattress
Great customer service…(bought a mattress Little did we know there’s so much info on buying one) Here at the store they listened to what We wanted, showed us around, offered a coffee, let us browse around on our own after a tour of showroom. Made us welcome and answered all our questions and were very knowledgable.
Delivery was as stated and the gentlemen were polite and respectful, delivered to the room of our choice and unpacked the mattress for us. So nice to have a good nights sleep once again….
19 September 2025
Helpful Staff
The staff were very helpful in the store and when I had an issue with the mattress and bed coming at different times they quickly gave me a few options to sort it out.
The delivery driver and installer was very efficient
12 September 2025
Really happy with the service and purchase
Dreams were really helpful and their staff were fantastic. We used their in store sleep system to recommend the type of mattress we should look at and ended up buying a 30cm Tempur medium firm.
It’s lovely and we are definitely more comfortable.
29 August 2025
Extremely helpful salesperson who went…
Extremely helpful salesperson who went out of his way to help us find a replacement mattress with the best possible deal. Very happy with the purchase which is definitely much more comfortable than the old one! Delivery was spot on time and the delivery guys even had their own shoe covers for inside so no mess at all! Highly recommended - many thanks!
20 August 2025
Repeat customer
We had bought a mattress from Dreams about two years ago to replace one that our son had worn out. So we bought a similar mattress for our daughter’s bed.
All good. What it says on the tin, and great service
19 August 2025
New mattress purchase.
From the way we were treated in store to the delivery team, everything was good.
No complaints from us!
13 August 2025
Good knowledge of products and helpful…happy sleepers
Good knowledge of products and helpful attentive staff
11 August 2025
They treat customers with respect and…
They treat customers with respect and their beds are the best you can test it and be sure with what you want to buy .Dreams Caerphilly is the best we enjoyed buying our matress and my friends they bought bed frame along side with free drinks it was nice
5 August 2025
Unprompted review
Mellisa the young lady was brilliant
Mellisa the young lady was brilliant. She helped me a pick a bed for my daughter and future son in law and arranged to get it delivered to the North London area. Everything was spot, the bed was perfect arriving bang on time. Mellisa also made a great cup of coffee. I am completely satisfied and have recommended Mellisa and Dreams to my friends and family. Superb experience. We will be back so keep the coffee hot.
31 July 2025
Staff were friendly
Staff were friendly, knowledgeable and helpful without being pushy. My daughter struggles with social anxiety but felt at ease throughout our browsing and purchase. There was an ample range of beds at competitive prices, with some good deals. Extra bed cover was reasonably priced too.
28 July 2025
Unprompted review
Great service, excellent product
Shopped for a new double bed at the Caerphilly store. Brilliant friendly service from Derry! Nothing was too much trouble for him and he allowed a lot of time for us to make a decision without feeling pressurised to buy.
The bed arrived today as arranged, again great service from the delivery team.
Would highly recommend the store and company!
27 June 2025
Unprompted review
A bit of indulgence!
Staff very friendly and accomodating.
Went to 'browse' a bed for son, then ended up with 3.
11 July 2025
Derry at Caerphilly Dreams was brilliant!
Derry at Caerphilly Dreams was absolutely brilliant! So knowledgeable and friendly and spent time showing us the different options. We are really pleased with our matresses and bed. Excellent service and products, we will be back! Thank you!
11 July 2025
Mel & Dee.Caerphilly. 5 star service !
Fantastic service from Dee and Mel at Caerphilly.
Very friendly, professional and caring when sorting out a Sleep Motion bed and a Hyde and Sleep mattress for my dad after his hip replacement. Can't recommend highly enough.
3 July 2025
Unprompted review
Very smooth transition and very…
Very smooth transition and very friendly staff
17 June 2025
Unprompted review
Terrific service at the Caerphilly store.
Very professional sales lady (Dee) at Caerphilly. So knowledgable of the products in store. Demonstrated the beds in a cool and calm environment.
Great service.
16 May 2025
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