We were let into the shop at 9.30 not 10.00 am by a welcoming member of staff. He advised us about choosing a mattress and asked us lots of relevant questions. We chose a suitable one at an excellent... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent sales team. Explained at length all various options. No pressure. No pushing expensive items.
Fantastic experience! Machine to test your sleep and best mattress for your sleep needs. Great qualified team especially Burnley store. Big shout out for Holly who looked after us extremely well. G... See more
Pleasant salesman, very helpful and no pressure Result, new mattress is a delight, uninterrupted sleep, feeling more relaxed on awakening, I hadn't realised how 'bad' my old mattress was Similar... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 5 Anchor Retail Park, BB11 1BX, Burnley, United Kingdom
- 01282525299
4.7
Excellent
136 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
An amazingly polite
An amazingly polite, courteous, respectful sales person. Could not complain at all. Rare service in this day and age
17 June 2024
Unprompted review
Comfy mattress
Helpful delivered on time nice people that delivered the mattress good. Price
15 June 2024
The staff in the shop was good at…
The staff in the shop was good at listening to what I was needing and I was very pleased with the quickness of the delivery.
1 June 2024
Matthew is a credit to the team
Matthew was very knowledgeable and we didn't feel pushed into the sale, which was a massive factor in our decision to make a purchase. He was very friendly and patient.
28 April 2024
Unprompted review
friendly and knowledgeable staff
27 April 2024
Great experience
The whole experience was exceptionally good from visiting the store to delivery of the product. One of the delivery people who came named Harry was more than helpful, he was brilliant
27 April 2024
Helpful
Helpful, professional, good quality beds and mattresses, I will be coming back.
20 April 2024
Unprompted review
Friendly and helpful service.
Great service from Mathew. After explaining what we wanted we were offered a coffee then we were shown and was able to find the mattress what was best for us. We wasn't rushed and everything was explained.
6 April 2024
We had a very friendly
We had a very friendly, informative experience, including delivery. The product is wonderful.
29 March 2024
Service was amazing from entering the…
Service was amazing from entering the store to delivery. And actually sleeping on my new mattress. The whole experience was fantastic.
16 March 2024
Very helpful
Very helpful, friendly staff who spent time explaining our options to help us to decide what bed was most suitable for us.
7 March 2024
Great service
Great service. Helpful professional staff with good product knowledge. Speedy delivery service.
3 March 2024
Highly recommended
Fantastic service from going in to store to delivery of bed.
Very professional, the delivery guys were very patient and accommodating and the bed is great too.
20 February 2024
The staff at Burney Dreams were helpful…
The staff at Burney Dreams were helpful and friendly they gave me advice and time to make my choice as well as a cup of tea!
20 February 2024
Unprompted review
Excellent customer service in the…
Excellent customer service in the showroom plus delivery times to suit us.
18 February 2024
Good experience with friendly…
Good experience with friendly knowledgeable staff.
17 February 2024
Unprompted review
A warm welcome to the Burnley…
A warm welcome to the Burnley store…awesome advice and was very patient and
Helpful . No pushy sales person that made the visit a pleasure.
9 February 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.