Dreams - Burnley Reviews 

135
TrustScore 4.5 out of 5

4.7

Unit 5 Anchor Retail Park, BB11 1BX Burnley, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We were let into the shop at 9.30 not 10.00 am by a welcoming member of staff. He advised us about choosing a mattress and asked us lots of relevant questions. We chose a suitable one at an excellent... See more

Rated 5 out of 5 stars

Excellent sales team. Explained at length all various options. No pressure. No pushing expensive items.

Rated 5 out of 5 stars

Fantastic experience! Machine to test your sleep and best mattress for your sleep needs. Great qualified team especially Burnley store. Big shout out for Holly who looked after us extremely well. G... See more

Rated 5 out of 5 stars

Pleasant salesman, very helpful and no pressure Result, new mattress is a delight, uninterrupted sleep, feeling more relaxed on awakening, I hadn't realised how 'bad' my old mattress was Similar... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 5 Anchor Retail Park, BB11 1BX, Burnley, United Kingdom

  • 01282525299

4.7

Excellent

TrustScore 4.5 out of 5

135 reviews

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4.7

All reviews

(135)

14,593 reviews in the last 12 months

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Rated 5 out of 5 stars

The bed came on time

The bed came on time. The men were hard working and courteous. They assembled the bed in under 30 minutes and cleared up afterwards, taking the old bed. I have no complaints

14 June 2025
Rated 5 out of 5 stars

The bed is Extremely comfortable and…

The bed is Extremely comfortable and supportive. Made up of High-quality materials and perfect firmness. Woke up refreshed and pain-free.Best sleep I've had in years.

Exceptional service from Dreams Staffs. They were knowledgeable, patient, and truly listened to what I needed. Thanks to their guidance, I found the perfect bed and couldn’t be happier with my purchase. Highly recommend!"

11 May 2025
Rated 5 out of 5 stars

Friendly and proffessional staff…

Friendly and proffessional staff answered all questions, i didnt know which mattress to choose, but helped me choose the mattress i had picked, would highly reccomed to other people

19 April 2025
Rated 1 out of 5 stars

Boverypoor serviceught a bed on ear understanding my…

Bought a bed on ear understanding my old bed would be removed. The delivery en said they couldn't take it as it wouldn't go down stairs. I got my son in law to bring it down took him 20 minutes rang customer services to arrange for pickup. What a waste bf time I was on phone a hour before they would reach some sort of compromise. And then only if it was dry and clean its been raining very hard here . I told them to xake all the order away I didn't want it they wouldn't I am an 80yr old lady no help from them at all shocking

12 April 2025
Dreams - Burnley logo

Reply from Dreams - Burnley

Good afternoon Louise,

Thank you for your recent review.

I am sorry to hear you are unhappy with part of our service.

I have contacted you via email to discuss the above as I was unable to get hold of you by phone.

I look forward to hearing from you.

Many thanks,
Wayne

Rated 5 out of 5 stars

Very efficient very polite staff…

Very efficient very polite staff didn't feel forced to buy even tried the new bed that takes images of your whole body tried the beds so yes that was brilliant and my mattress is very comfortable and the new pillows so yes 10/10 wholly recommended thankyou to a great team

13 March 2025
Rated 4 out of 5 stars

Bed good

Bed good, but I was told it may take a few weeks to bed in.
Delivery people left tge matters still in plastic wrapping.

18 December 2024

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