Reiis at Brislington Bristol branch was very knowledgeable very professional advisor and looked after what we were after. Showed us different options before we decided on.the one we wanted
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When I entered the store I was welcomed by Jennifer who was very helpful and knowledgeable when talking to me, helping me to choose the perfect mattress. She was also very clear on explaining everythi... See more
Very good customer service, we weren't rushed while making our minds up. We were offered to test on a mattress testing to see which mattress best suits me and my partner even though we didn't use it.... See more
I went looking for mattress I asked a parasol help he com up show me all the all the mattress and choose live me to make up my mind
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Brislington Retail Park, BS4 5NG, Bristol, United Kingdom
- 01174769117
4.9
Excellent
308 reviews
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Salesman in Brislington shop was really…
Salesman in Brislington shop was really good! Delivery and assembly were brilluant
18 October 2024
A cheerful occassion
Really comfortable and friendly welcome. Staff were attentive, despite busy time.They were knowledgable and helpful, without being "pushy", explaining the several options and choices. Items were attractively displayed, and customers put at ease. One couldn't ask more. We were served by Jen, a most charming young lady.
3 October 2024
Unprompted review
Fantastic service
From the moment we walked in we were made welcome nothing was to much trouble. This is our second Tempur mattress and the sales team still encouraged us to use the sleep pro it proved that the salesman who advised us the last time was correct so we bought another one for our other bedroom. The delivery team were excellent even wore those booty covers had the bed assembled in minutes and took all the packaging away.
28 September 2024
Great all round service
Great all round service from visiting the store and choosing a bed and mattress, with a kind and helpful assistant in store, to the delivery team being on time and very polite. Accurate updates supplied throughout the process too. Thank you Dreams!!
15 September 2024
It was a first class sales Lady that…
It was a first class sales Lady that helped me make my purchase , explaining my requirements in simple sales talk.
And the guys that delivered was very helpful and
Courteous
Thanks DREAMS.
14 September 2024
The purchase was simple and…
The purchase was simple and straightforward. The agent was knowledgeable and his advice helpful. The bed is very comfortable.
14 September 2024
Very pleased help in shop choosing base and…
Good help in shop choosing base and mattress Delivered on time by very pleasant delivery men.
7 September 2024
Great products and service
29 August 2024
Great advice but not at all pushy
17 August 2024
It was nice to be treated as a…
It was nice to be treated as a important customer not just a wallet. The sales staff were very helpful and professional. They talked to you with respect , they even made a stunning cup of coffe/tea..
14 July 2024
I felt listened too and had a good experience in Dreams
Reiss and Jennifer at the Brislington branch (I visited twice) were great... they listened to what I wanted and gave me all the information I needed, and more (such as the informative video on the interactive bed which was brilliant!)
I came away very happy with a good deal on a mattress that I hadn't thought I could have afforded, i.e. a Manager's Special on a Customers' Return of a very high quality mattress and free topper... a very satisfied customer! Thank you Dreams!
3 August 2024
Unprompted review
Steve at DREAMS was very helpful and…Therpur kingsize mattress
Steve at DREAMS was extremely helpful and polite.
2 August 2024
Great service from start to finish
We were served by Jen, who was absolutely fantastic. She listened to what we wanted, suggested the we have our sleep positions monitored, and went through the options selected for us. She explained the difference between the options, the mattress make up & pros and cons. There was no 'hard sell' so we didn't feel at all pressured to make an immediate decision.
We were kept informed about our delivery date and options to change it if needed, and also the day before with our 2 hour time slot. The delivery drivers messaged on the morning of the delivery saying the time they'd be arriving. They turned up at the time stated, and they also were friendly and helpful.
Perfect service from start to finish, with an excellent level of communication.
21 July 2024
Delivered as planned assembled quickly…
Delivered as planned assembled quickly and all packaging removed. Great bed very happy
26 July 2024
Comfy at night.
It's comfortable to sleep on at night. I didn't expect the standard and quality of the mattress and the bed frame from Dreams. I will come back to your store. I am pleased to experience such a wonderful sleep at night. Go and get it after reading my feedback to feel the same at night.
20 July 2024
Great salesman
Great salesman, good delivery drivers, very helpful . A positive experience from entering the store until my mattress was in situ.
20 July 2024
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