Reiis at Brislington Bristol branch was very knowledgeable very professional advisor and looked after what we were after. Showed us different options before we decided on.the one we wanted
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When I entered the store I was welcomed by Jennifer who was very helpful and knowledgeable when talking to me, helping me to choose the perfect mattress. She was also very clear on explaining everythi... See more
Very good customer service, we weren't rushed while making our minds up. We were offered to test on a mattress testing to see which mattress best suits me and my partner even though we didn't use it.... See more
I went looking for mattress I asked a parasol help he com up show me all the all the mattress and choose live me to make up my mind
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Brislington Retail Park, BS4 5NG, Bristol, United Kingdom
- 01174769117
4.9
Excellent
308 reviews
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Helpful and knowledgeable
I went into my local store in Brislington in Bristol for advice and spoke to Jen who was exceptionally helpful. I need to buy a mattress for my dad and Jen gave me lots of advice and tips and questions to ask him before I make a decision. Thank you Jen!
18 February 2026
Unprompted review
Fantastic service by Reese at Brislington by…
Fantastic service by at Brislington by Reese very patient with my 94 years old mum and myself he was lovely considerate professional he wanted to make the bed purchase easy perfect and quick as possible my mum was getting exhausted he is Fantastic thank you
4 January 2026
Great service
Great service, from entry into the store to delivery of our new mattress. Would highly recommend.
14 February 2026
I knew absolutely nothing until Daniel…
I knew absolutely nothing until Daniel from Dreams Bristol - Brislington explained and showed me everything I needed to know about buying the mattress. Very knowledgeable, attentive, and patient, one of the best salespeople I've ever seen. Thank you.
12 February 2026
Unprompted review
Excellent customer serveice
Excellent customer service and friendly experience staff,.
Very pleased with purchase.
11 January 2026
The staff is awesome and happy with the…
The staff is awesome and happy with the product very comfortable 100% happy
4 January 2026
All staff we had contact with were a credit to the business
The staff both in the shop and the delivery staff were absolutely excellent.
There were problems with one of the bed frames being incorrectly made (missing 2 holes and 50% of the screws). Also one of the feet was broken, I contacted customer support to see if I could pick one up in the shop, I was told that I couldn't and they would send some to me. 1 week later when I complained I was again sent some more first ones turned up in 3 weeks the second parcel was over a month later. I returned both to the shop and was told they hold spares and could have sorted me out immediately. hence the reduction to 4 stars.
1 November 2025
It was easy from start to finish.
It was easy from start to finish.
The sleep match process is brilliant.
The advisor gave me all the options and I ordered a few weeks later. Delivery came by the end of the week.
19 December 2025
Mixed experience of service …
The first person I consulted at dreams was truly excellent . On the next
visit the person serving us was obviously new but she tried hard and every other aspect of buying the mattress was excellent and I am
Very very happy with it !
13 December 2025
Staff was very helpfull and will be…
Staff was very helpfull and will be buying off them again 10/10
6 December 2025
Loved the mattress and the frame
Loved the mattress and the frame. 4 starts due to the long waiting time to get it delivered.
2 March 2025
Easy, convenient and quick
So easy, convenient and super quick. Two guys got rid of old bed and constructed new one in place in about 45 minutes. Left nothing behind, couldn’t ask for more.
23 November 2025
Exceptional service
I want to give a shout out to our sales assistant Jennifer. 5/5 excellent service. Not over bearing, not hassling, just kind and helpful. You've got a keeper there Dreams Brislington Retail Park
16 November 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great service, poor quality
The sales person at the Brislington Bristol branch was extremely helpful, listened to what we wanted and used the Sleepmatch device to narrow down the mattress choices. We left with two double bed bases, two mattresses and one pillow and paid for delivery to the room but not installation.
Delivery was on time and extremely good the parts were heavy so I was glad that I had paid for delivery to the room, delivery people were friendly took great care and even explained the build process for me to ensure it would run well.
Then it fell down quite a bit,
1, Lots of threads coming off of the material covering.
2, 50% of screw holes were empty so I can only assume that they were short of screws (fixing the floor to the Ottoman space)
3, One bolt hole had not been drilled that allowed the top of the bed to be bolted between the 2 halves. With some tape and a drill bit I manged to work out the location and make my own hole.
4, One of the feet was broken, I phoned customer support in the hope that they would carry some small stock of spares in the stores. They don't! I was told that they would post a replacement so far 6 days later I don't have it.
Given that I live in a real house there is not room to not use the new beds.
So the lack of available spare parts and the low quality of the bedframes has somewhat soured the experience.
EDIT:
Dreams asked for personal information via Trust Pilot. information requested has been supplied.
12 November 2025
Unprompted review
Reply from Dreams - Brislington
Good morning,
Thank you for taking the time to leave your recent review.
I am sorry to hear there are issues with your bed frame.
So that I may look into this further for you I have requested some details via Trustpilot.
I look forward to hearing from you.
Kind Regards,
Wayne
What a great experience!
What a great experience. Jennifer went above and beyond for us. She was extremely knowledgeable, kind and friendly. She knew just how much attention to give us.
16 November 2025
Unprompted review
Very good service and very helpful
7 November 2025
My very, very comfortable bed.
My new double bed is so very comfortable I wish I'd invested years ago. Love it.
26 October 2025
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