Dreams - Bracknell Reviews 

101
TrustScore 4.5 out of 5

4.7

Unit 2C, The Peel Centre,, Skimped Hill Lane, RG12 1EN Bracknell, GB


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Rated 5 out of 5 stars

Staff member Idil at Bracknell was excellent. She was equipped with great knowledge and recommendations. She made the whole process easy and was super friendly. Top marks for customer service.

Rated 5 out of 5 stars

I went into dreams just to have a look at beds. I wasn’t planning to purchase one but then I saw one I loved. And also had storage underneath. It will be perfect for me. The assistant Dominika w... See more

Rated 5 out of 5 stars

Was served by Shirley at dreams in Bracknell Fantastic knowledge and spoke clearly about what would benefit me and my partner, spoke about the deals and everything on top, would highly recommend

Rated 5 out of 5 stars

Shirley in the Bracknell branch made the purchase of our new bed a really positive transaction. She was welcoming, friendly and very knowledgeable. We were made to feel very welcome from the time we s... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 2C, The Peel Centre,, Skimped Hill Lane, RG12 1EN, Bracknell, United Kingdom

  • 01344 558186

4.7

Excellent

TrustScore 4.5 out of 5

101 reviews

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4.7

All reviews

(101)

14,895 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The lady we was dealing with us Shirley…

The lady we was dealing with us Shirley was amazing she helped with every need and question we had, helped work out that our child’s back problem is cause of the bed and pillows he has and showed us a mattress and pillows that will help after we done the test for the comfort of the mattress

14 September 2026
Rated 5 out of 5 stars

Great service/experience

I went into dreams just to have a look at beds. I wasn’t planning to purchase one but then I saw one I loved. And also had storage underneath. It will be perfect for me.
The assistant Dominika was lovely.
She understood what I wanted and was not pushy at all. She was very friendly and efficient.
Also the bed was reduced in price and I wasn’t worried about paying extra for them to take my old bed away and assemble my new one. Good service overall.
Really pleased I went in to this store.

9 September 2026
Rated 5 out of 5 stars

Idil is a star!

Staff member Idil at Bracknell was excellent. She was equipped with great knowledge and recommendations. She made the whole process easy and was super friendly. Top marks for customer service.

6 September 2026
Rated 5 out of 5 stars

Bracknell branch

Sales assistance in Bracknell branch very helpful gave us plenty of time to decide on our choice mattress evaluation machine well worth checking most suitable one.

4 September 2026
Rated 5 out of 5 stars

Excellent Experience from beginning to end

Shirley in the Bracknell branch made the purchase of our new bed a really positive transaction. She was welcoming, friendly and very knowledgeable. We were made to feel very welcome from the time we stepped through the door. I would give 6 stars for Shirley and Dreams if I could.

29 August 2026
Unprompted review
Rated 5 out of 5 stars

Dreams

Was served by Shirley at dreams in Bracknell
Fantastic knowledge and spoke clearly about what would benefit me and my partner, spoke about the deals and everything on top, would highly recommend

29 August 2026
Unprompted review
Rated 1 out of 5 stars

if i could give a 0 star i would i…

if i could give a 0 star i would i ordered a mattress and was guaranteed a delivery date we waited in all day and heard nothing so rang the store and was told the delivery date had been pushed back , we needed the mattress delivered on time as we had guests arriving im so angry and nothing was solved for me

29 August 2026
Unprompted review
Dreams - Bracknell logo

Reply from Dreams - Bracknell

Good morning Christine,

Thank you for taking the time to leave us your review.

I am truly sorry to hear that you did not receive your order on the agreed date I also want to apologise for the inconvenience and frustration this has caused.

In order to review this for you, I have requested your order details via Trustpilot. I dope to receive this information soon.

Many thanks,

Kishan

Rated 5 out of 5 stars

No complaints

Helpful staff in the shop and very pleasant delivery guys. I used the test bed in the shop to help decide which mattress to have and the one I decided on has been great, very comfortable. No complaints.

26 June 2026
Rated 1 out of 5 stars

Cheap and Disappointing

Cheap and inferior Products, Specially Dreams OWN brand, as for the staff, Not a good experience.
Most Certainly Would NOT go back to Dreams again.

SS
Ascot

14 April 2026
Dreams - Bracknell logo

Reply from Dreams - Bracknell

Hi S S,

Thank you for taking the time to leave a review, your feedback is greatly appreciated.
If you change your mind and would like to discuss your experience please be in touch.

Regards,
Hassan

Rated 5 out of 5 stars

I was welcomed to the store

I was welcomed to the store. The advisor was very pleasant and very very knowledgeable. I was offered the sleep match experience and was highly impressed.
From there I tried the mattresses that were recommended for me and came back again to make a purchase. A highly satisfying experience. Would highly recommend! Did not feel pressured at any time to buy anything.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Great from start to finish.

Great company. Great staff in store. So helpful and knowledgeable.
Great delivery team taking care with my newly painted walls.
Great communication from delivery team.
So pleased to spend extra getting mattresses delivered to the bedrooms.
Very pleased with the goods. Thank you for such an easy process from start to finish.

9 May 2026
Rated 5 out of 5 stars

Patrice was the absolute best

Patrice was the absolute best , he greeted us nicely and told us about the best mattresses. We spent about an hour there just chatting to him as he was so nice and welcoming , thanks Patrice.
Cassandra

26 April 2026
Unprompted review

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