My husband and I felt at ease as soon as we entered the showroom. We spent time browsing before the very friendly manager came over to assist us. He was extremely knowledgable finding the perfect m... See more
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Fantastic I come to this store Blackburn dreams all the way from Preston for INNY. Abseloute fantastic service he provides such care can be daunting what to buy but the way he understands everything a... See more
Excellent customer service and very fast delivery! The workers at the Blackburn store was so helpful so would recommend to go there! Lots of choices and beds to try out too!! The bed itself I purchase... See more
Visited dreams Blackburn on Monday and was amazed by the customer service I received from Declan. He was with me throughout my time in store and answered all my questions to the finest detail. I'm hig... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 3 The Peel Centre, BB1 3HT, Blackburn, United Kingdom
- 01254924848
4.8
Excellent
223 reviews
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Delivery date promised was a little…
Delivery date promised was a little later than hoping for when we ordered but both orders were delivered on the correct day
products seem good and both delivery and collection worked very smoothly
19 March 2024
A helpful salesman in the shop
A helpful salesman in the shop, then delivery on time when expected, and delivery men who did everything needed and cleared up after themselves.
7 March 2024
absolutely brilliant service right on…
absolutely brilliant service right on time very friendly drivers were top guys
2 March 2024
Excellent service in store
Excellent service in store. Not pressured. Great delivery with helpful staff.
24 February 2024
Good service
Good service, great product and served by happy friendly staff. I'm very happy.
22 February 2024
Great delivery
Great delivery. Great team from start to finish. Loving the new mattress.
22 February 2024
Good company to deal with, great service!
I bought a bed and mattress from Dreams and the overall experience has been excellent. Quality of the products is good, as expected. The delivery team worked incredibly hard to get the bed and mattress up a tight stair case with no damage, great effort thanks. Delivery was onetime with no excuses.
We bought the products in a "sale" just after Christmas. Not that it really matters but I've noticed that the price of our products is now higher than what we paid, so the sale was genuine. Unlike some other companies that seem to have a sale on 365 days a year!
We would buy from Dreams again.
16 February 2024
Very professional sales colleagues.
11 February 2024
Unprompted review
I just bought my bed and mattress from…
I just bought my bed and mattress from Blackburn dreams wonderful service form Inayat .made us very comfortable and helped us decide and me sleep on mattress which one was better for us .I definitely recommend to see Inayat at Blackburn 👍
1 February 2024
Unprompted review
Great experience!
Great experience. The staff member who helped us out was very helpful and showed us a big range of beds and mattresses. The technology used to decide which mattress is best was very helpful as well. Only criticism is that I just wished we were told about the bed base making a difference to the firmness of the mattress.
27 January 2024
Visited Blackburn store
Visited Blackburn store, had a very helpful and informative salesman help my father choose a matress and delivery was punctual and efficient 10 out of 10 👍
23 January 2024
Unprompted review
Great service and sales people
6 January 2024
Unprompted review
Great service and friendly helpful…
Great service and friendly helpful staff. Hot chocolate is good too.
14 January 2024
Unprompted review
From walking in the show room doors to…
From walking in the Blackburn Dreams show room doors to waking up the morning after my 1st nights amazing sleep I would highly recommend Dreams. The showroom assistant Sonny was friendly helpful and approachable and knowledgable on all their products. He was patient and not at all pushy. He offered us all price ranges to suit our budget. He took his time to allow us to discuss our choices. He checked & confirmed all the details. Our delivery was confirmed within a short time frame even though it was between Christmas & New Year we were very pleasantly surprised of this short timeframe. We were notified & kept upto date via email. On the day of delivery I was called before 10am by one of the delivery team (Jay & Jamie) to confirm my delivery slot who again were very pleasant, friendly & professional. When they arrived they wore shoe coverings and did a walk through survey to ensure that they could delivery without causing any damage to my property or new purchase. They were very knowledgable and respectful and removed all packaging giving verbal advice regarding my new purchase. A genuine 5 star ***** review. For me purchasing my mattress from Dreams was a perfect experience in knowledge, professionism and all round customer service from beginning to end. Well done everyone, keep up the great work and thank you.
A month later and I still feel the same.
12 January 2024
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