I was very happy with the help and information I received. Louis was very good at showing me the type of mattress that would be supportive and give me a good night’s sleep. He was also very helpful i... See more
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We were asked if we wanted help when we arrived and informed no just looking for now. We was then left alone until we wanted help and then was assisted by the sales person. She was extremely knowled... See more
Cant thank them enough. From the selection to the delivery it was seamless. The young guy in Ashford store was more than helpful Assisting us to select the correct bed with the right pressure... See more
Our experience from showroom to the new bed being put together was great. We were not rushed in the showroom, we were given advice when we needed it, we knew what what wanted, we knew we needed the be... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2B Barrey Road, TN24 0SG, Ashford, United Kingdom
- 01233534249
4.7
Excellent
207 reviews
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They took time to make sure we opted…
They took time to make sure we opted for what was best for us
26 July 2025
Put the bed together
Very good turned up at the time and took a all the paper and cardboard a way and explained how to use the bed thank you
26 July 2025
A lovely dreams bed
Very friendly and helpful service from start to finish bed is very comfortable would recommend to anyone and the guys putting the bed together was great
5 July 2025
Overall outstanding
Young man who assisted us was extremely helpful and pleasant , the delivery team were outstanding and the bed is perfect ! Would highly recommend
29 June 2025
A Dream Experience
Very helpful at the store with no stress. The delivery was great and on time. We both love our new mattress.
29 June 2025
My bed is lovely and comfortable and as…
My bed is lovely and comfortable and as a disabled person suits my needs happy with service given in Store on delivery and now the use of product.
22 June 2025
Easy purchase
Easy purchase
We saw at Ashford branch beforehand
Really liked the salesman - no pushy sales just honest advice so we decided to go with dreams
21 June 2025
Highly rate.
Very friendly staff and helped me find the right mattress for me, talked to me about offers and got a reasonable price.
I was served by Gary who was extremely welcoming and helped me through financial aspects easily.
Left feeling very confident in my purchase.
14 June 2025
Unprompted review
I got great advice and my mattress is brilliant
I got great advice from the Ashford store and the staff member Gabriel listened to my needs and budget and was so helpful in giving me all the information I required. I went ahead and ordered my mattress and it's the best nights sleep I've had in a long while. Great service and great price.
20 May 2025
Unprompted review
Simply great.
7 June 2025
Dreams Mattress
it was friendly and knowledgeable staff well informed about product and very helpful pleasant store to shop in
17 May 2025
Dreams were a pleasure to deal with
Dreams were a pleasure to deal with. The sales staff were very helpful. The bed frame I wanted was not in store but when delivered it was exactly as shown on your website. I’m not a great one for lying on a mattress for a couple of minutes to test its suitability but go rather on the height and the “firmness” rating. The delivery went very smoothly, the young men were really very helpful. I have had my new bed now for one week and so far am pleased with it. Should I find anything not to my liking I am sure Dreams would be helpful in sorting out any problems should they arise.
3 May 2025
Hyde and Sleep Mattress
Purchased a Hyde and Sleep Mattress
From start to finish the service was excellent and the mattress is just great.
27 April 2025
High quality bed
I recently purchased a super king-size divan bed and couldn't be happier with the experience. The delivery and assembly were completely free, which was a great bonus. The bed itself is of superior quality—sturdy, comfortable, and well-made. I highly recommend it to anyone looking for a high-end bed at great value.
19 April 2025
Excellent customer service
Excellent customer service in store. They were very helpful and not pushy 😁. We were kept up to date with delivery of our new bed. The delivery guys were brilliant. We really love our new bed and very happy with the whole experience of buying fr Dreams
11 April 2025
Riley was very helpful
Riley was very helpful, he knew what he was doing, very efficient and cannot wait to see the bed we ordered.
30 March 2025
Unprompted review
Helpful staff in-store
Helpful staff in-store, good lighting, good signage. Delivery on time and delivery well handled, old mattress removed. Delivery staff polite, well done, thankyou.
28 March 2025
Helpful and knowledgeable staff
1 March 2025
Prompt professional and friendly…
Prompt professional and friendly service that helped find the right bed for my needs.
26 February 2025
Unprompted review
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