The Abingdon Team put us the sleep match machine and then took the time to explain our options and letting us try as many bed options as we wanted. We found this very professional and really customer... See more
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Love our new mattress, got it during the sale offer which made it affordable for us. And we loved the delivery team (Cole & Sam), very helpful and courteous. But when we visited the Dreams Abingdon... See more
Company replied
Excellent service when looking to buy a new bed and mattress. John was extremely helpful and explained differences in various of both which I looked at. Arranged quick delivery and I am very happy wi... See more
We needed two mattresses nd chose Dreams s we had previously dealt with them. The mattress selection machine was introduced. It advised Medium grade which is the same as our current mattresses... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Fairacres Retail Park, OX14 1BS, Abingdon, United Kingdom
- 01235 611536
4.7
Excellent
168 reviews
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From ordering in the shop until…
From ordering in the shop until delivery we received brilliant customer service. Everyone was very helpful and we couldn’t fault them at all.
26 April 2023
Top marks to abingdon dreams
The staff in abingdon are very professional, polite and extremely helpful … not pushy to get the sale and answered all our questions very honestly. Initially we were served by a young man called John who was extremely helpful and was only to happy to hand us over to the manager whilst he was serving another customer but explained are requirements to her and she was very professional in the was she dealt with us. I would certainly recommend speaking to both John or Racheal and a thank you to Hannah who made us a lovely cup of tea… top marks to Abingdon team 👍👍
18 April 2023
Really great service at Dreams in…
Really great service at Dreams in Abingdon. Highly recommend.
17 March 2023
Unprompted review
excellent customer service and product
26 February 2023
Brilliant, Efficient Service
Dreams gave a brilliant efficient service when I went in to look for a new bed and mattress. The salesman was knowledgeable and helpful and the whole process was extremely painless from ordering to delivery. I couldn't be happier with my new orthopaedic mattress and electric lift up bed which is extremely comfortable. I have had the best nights sleep since purchasing it than I have had in a long time. Can recommend.
9 March 2023
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Love our new mattress
Love our new mattress, got it during the sale offer which made it affordable for us. And we loved the delivery team (Cole & Sam), very helpful and courteous.
But when we visited the Dreams Abingdon showroom to decide which kind of mattress we wanted, and to see how each mattress felt (you can not tell this online) the people there were unhelpful and just plain uninterested in answering our questions. The mattress we bought wasn't in the showroom, so we asked if they could describe what it was like and if there was anything close to its feel in the showroom. We were disappointed by the service. and left within 5 minutes. Almost didn't buy the mattress from Dreams!
23 February 2023
Reply from Dreams - Abingdon
Dear Mrs Holland
Thank you for your review. I am glad you are happy with the service provided by our delivery team, and that you are also enjoying your new mattress.
I would like to discuss the experience you have had with the Abingdon store in greater detail if possible. I have sent you an email, and hopefully we can arrange a convenient time for me to call you and discuss.
Many thanks
Peter Lally
Mike's review
We were really pleased with our bed and the whole process of ordering and delivery. We were kept informed at all stages. The delivery crew were excellent and assembled our new bed as well as taking away the old one.
19 January 2023
Excellent all round even delivery boys
19 January 2023
Had lots of options and the lady…
Had lots of options and the lady dealing with us was friendly patient and explained options to us
29 January 2023
Unprompted review
Staff very helpful and patient ensuring…
Staff very helpful and patient ensuring we got the best product possible for our needs.
15 January 2023
Unprompted review
We received excellent service at the…
We received excellent service at the Abingdon branch. The lovely sales lady was very helpful and we found the mattress test useful. It’s so great to have a good mattress - no more aches and pains in the mornings!!
19 November 2022
Unprompted review
Good staff.
Good staff.
And speed delivery.
I am satisfied with the mattress.
22 October 2022
Unprompted review
Right from looking to purchase to…
Right from looking to purchase to delivery, and even resolving a problem the experience was exceptional. Thank you
23 October 2022
Unprompted review
Salesman very knowledgeable of…
Salesman very knowledgeable of products, made us feel at ease, got my husbands sense of humour, gave us space to try and chat.
8 October 2022
Unprompted review
Very satisfied with this company
Very satisfied with this company, good quality, very good communication.Thanks!
27 September 2022
Unprompted review
great range of beds
great range of beds and very friendly and knowledgeable staff.
25 September 2022
Unprompted review
Welcoming and professional staff in the Abingdon Dreams store
Welcoming and professional staff in store with very good product knowledge. Helpful in helping us to purchase an appropriate mattress to meet our needs.
24 September 2022
Unprompted review
Our shopping experience to Dreams Store
We found the entire visit with your store and your staff colleague a very excellent experience.
And we are now looking forward to receiving the mattress that we ultimately ordered, on our visit.
We are delighted with the obvious knowledge and courtesy with which,
your colleague John had, and I am sure we will visit again.
Neil Jamieson
22 September 2022
Unprompted review
Great price, comfortable bed
Great service, friendly, helpful staff.The mattress(Hudson)is very comfortable.I am really pleased with the bed.Thank you!
27 August 2022
Unprompted review
Experts who responded to our specific needs
Superb service, great products and advice
28 August 2022
Unprompted review
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