Absolutely thrilled with my new bed! The quality is excellent and it’s incredibly comfortable. The service from start to finish was fantastic, and the delivery team were brilliant friendly, profession... See more
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Jacquline at the Union Square store was friendly, professional and very knowledgeable. She guided me through the options to find a quality comfort solution at an affordable price. Really looking... See more
Fantastic and friendly from the second I stepped int he shop till I left and then delivery. 1st class customer service , made welcome , get to know what their customers are looking for and help make... See more
Received great service in the shop, pointed in the direction of an available deal which saved a chunk of cash. The packaged cabin bed kit arrived when expected first time and was generally as exp... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 9, Union Square Retail Park, AB11 6NJ, Aberdeen, United Kingdom
- 01224 003950
4.7
Excellent
84 reviews
Asks customers to review
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Absolutely thrilled with my new bed
Absolutely thrilled with my new bed! The quality is excellent and it’s incredibly comfortable. The service from start to finish was fantastic, and the delivery team were brilliant friendly, professional, and very helpful. They arrived on time and made the whole process smooth and stress-free. Highly recommend!
21 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Got a mattress from dreams I told you online because I am disabled
I got mattress from dreams you bring them up and the staff aren't very helpful and I ask if I could change it this said I could what the mattress I wanted to change it to was cheaper and I said I've only get the rest in vouchers what can you do with vouchers and I'm unemployed and don't get much money and and I will not get my money back for the rest
22 October 2024
Unprompted review
Reply from Dreams - Aberdeen Union Square
Good afternoon Eric,
Thank you for taking the time to leave us your review.
I am sorry to hear that you found the staff to be unhelpful. I am also sorry to hear that you are unhappy with the terms and conditions of the comfort guarantee service.
The details of this are outlined in your terms and conditions and we do offer a no quibble cancellation of the order within 72 hours of placing the order if the terms and conditions are not acceptable to you.
In order to review the poor service, you have received, I have requested your order details via Trustpilot, and I do hope to receive this information soon.
Many thanks,
Kishan
Many Thank for my new bed
Many Thank for my new bed, it arrived as was promised, the delivery guys were brilliant, my son and myself built it in no time thanks to the easy to follow instructions.
13 July 2024
Efficient delivery
Efficient delivery, when promised, with removal and disposal of old king size bed. Good service provided.
6 May 2024
Easy to work with
Easy to work with, experience and knowledge of sales person.
Was able to pick up next day and aided in loading of bed into car...
28 April 2024
Got a good deal staff very efficient…
Got a good deal staff very efficient and polite. The delivery team were excellent put my bed together can’t fault them
15 April 2024
very friendly non pushy staff..happy to…
very friendly non pushy staff..happy to help when needed made my decision far easier to buy from dreams
28 April 2024
Excellent service
Excellent service by staff very knowledgeable on our requirements
13 April 2024
Unprompted review
Great service.
I ordered a new bed and headboard. I chose a delivery date two weeks ahead, so delivery was free.
Bed arrived on the day, two very helpful chaps took no time to assemble the bed and show me how the bed opened for storage space beneath and close again.
They took all the packaging away with them.
Great job and competitive pricing.
28 March 2024
Delivery was perfect
Delivery was perfectly timed. The men looked at the room and space the mattress had to go. Shoe coverings were worn and the mattress was on my bed in minutes. Relevant advice was given and leaflet explained. Extremely polite and efficient and pleasant to deal with.
17 March 2024
Very happy with new mattress
Very happy with new mattress. Therapur ActiGel Glacier 4600 D. I get a good nights sleep it’s a medium firm mattress.
9 March 2024
Very good experience
Very good experience
Excellent customer care & friendly approach perfectly professional & friendly service with Aaron
Dreams union square branch in Aberdeen Scotland
26 February 2024
Unprompted review
New bed purchase
The assistant in the store was very helpful and organised the order and delivery to be as fast and efficient as possible. All the staff were friendly, helpful and professional
14 January 2024
Amazing helpful staff, got a new mattress
As the first stop on our hunt for a new mattress we popped into Dreams Aberdeen Union Square - team were lovely, really friendly and welcoming. A really helpful lady (whose name I didn’t catch sadly - blonde hair and brown eyes) helped understand what we need, as we didn’t know anything about mattresses. Was really knowledgeable - we were really happy with her advice and honest, friendly approach to helping us choose; & making us aware of warranty and swap options too.
We had our purchase processed by Laura, very friendly & helpful, walked us through the process and made sure we knew all about purchase, delivery, mattress disposal and got our delivery date booked in. Also made us aware of the flexibilities Dreams offers on delivery times, payment, etc - which we were impressed by.
A lovely gentleman also provided us with amazing memory foam pillows to test out the mattresses with, and another one offered us some water.
We were very impressed by the team and service at this Dreams store, and the mattresses offered. Very happy to get what we needed in the first store we visited too, avoided a long search round many stores and choice-overload. Two new loyal customers acquired!
4 January 2024
Unprompted review
Friendly and helpful staff and a good…
Friendly and helpful staff and a good variety of beds to choose from.
2 January 2024
Unprompted review
Fantastic and friendly from the second…
Fantastic and friendly from the second I stepped int he shop till I left and then delivery.
1st class customer service , made welcome , get to know what their customers are looking for and help make choices , ideas , and providing you with new bedding to go with your bed too .
Best customer service best price 👍
1 January 2024
Gave all 100% answers on options
All good experiences from buying to delivery
Chap in Aberdeen gave all and more.
excellent knowledge and honest answers and options and delivered as promised .
Would definitely use again👍👍
22 December 2023
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