Multiple listings very similar to each other. I.e. golf cooler bags with slightly different logos could be same listing but with option to change logo
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordering it was very easy and I like that you can edit the photo with cropping it into the circle, as some other websites ask you to do that off the website Look forward to seeing what the quality i... See more
Company replied
It was easy to upload photos for a Blanket. It would be great to see the final result with the colour selection at time of purchase
Company replied
Easy and straight forward, delivery charge is a bit expensive though. 9.99 for a necklace, same price as the necklace for express delivery
Company replied
3.7
Average
3K reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy and straight forward
Easy and straight forward. Lovely products. Website nicely laid out.
27 January 2026
Unprompted review
Reply from Drawelry
Thank you for your kind words! We're thrilled to hear you found our website intuitive and our products lovely. Your satisfaction is our greatest reward, and we look forward to welcoming you back soon.
Reply from Drawelry
Thank you so much for your kind words! We are thrilled to hear you enjoyed our service and look forward to welcoming you back for your next purchase. Your trust is truly appreciated.
It was easy to use
27 January 2026
Unprompted review
Reply from Drawelry
Thank you for your positive feedback! We're glad to hear that you found our platform easy to use. Your satisfaction is our priority, and we hope to serve you again soon.
Great arrange of different products to…
Great arrange of different products to suit your personal touch. Very personalized message and name.
27 January 2026
Unprompted review
Reply from Drawelry
Thank you for your wonderful feedback! We’re delighted to hear that you appreciate our diverse selection and the personalized touch we offer. It’s our joy to help you create unique and meaningful moments. We look forward to serving you again soon!
Like to say I love my product that I…
Like to say I love my product that I finally got,had to wait but it was worth it..item with pictures on it to hang in my car is beautiful... thank you so much for dealing with me...
23 January 2026
Unprompted review
Reply from Drawelry
Thank you so much for your heartfelt feedback and patience! We’re truly glad to hear that you love the car hanging item with its beautiful pictures, and that the wait was worthwhile. It’s our pleasure to assist you, and we appreciate your kind words. Looking forward to bringing you more joy in the future!
Before I ever even ordered my throw…
Before I ever even ordered my throw blankets I told the lady what I wanted. I’m in a wheelchair so I asked her that I wanted a blanket to cover my whole body when I go out somewhere. I have something to cover up with, and she gave me the smallest size that they have but lesson learned I guess I hope this next order that I make turns out better.
24 January 2026
Unprompted review
Reply from Drawelry
I'm sorry to hear that you had an unpleasant shopping experience with us. We'd love to get this issue straightened out for you. Could you please provide us with your order number or the name/email you used to place the order? That way, I can find your order and assist you better. Thanks.
Very good service
24 January 2026
Unprompted review
Reply from Drawelry
Thank you for your positive feedback! We're delighted to hear that you received very good service. Your satisfaction motivates us to continue delivering excellent support. Looking forward to welcoming you back soon!
Very easy buy all things I hope they…
Very easy buy all things I hope they come on time
22 January 2026
Unprompted review
Reply from Drawelry
Thank you for your positive review! We're glad you found the purchasing process easy, and we truly hope your order arrives on time to meet your expectations. Your trust means a lot to us, and we look forward to serving you again!
Reply from Drawelry
Thank you so much for your enthusiastic feedback! We're thrilled to hear that you love your score, and it's our pleasure to provide a experience that delights you. Looking forward to helping you achieve even more in the future!
Reply from Drawelry
Thank you for your kind feedback! We're delighted you love our products, and we sincerely apologize for the inconvenience with Google Pay. We're actively working to improve payment options for a smoother checkout. Your satisfaction remains our priority!
Easy to use website lots of choice
Easy to use website lots of choice
20 January 2026
Unprompted review
Reply from Drawelry
Thank you for recognizing our website's ease of use and wide selection! We'll keep refining the browsing experience to offer you an even more convenient and diverse journey of discovery.
Reply from Drawelry
Thank you for your positive feedback! We're glad to hear that you found our platform easy to navigate. Your seamless experience motivates us to keep improving usability. We truly appreciate your support!
Was disappointed that there was no…
Was disappointed that there was no option for Apple Pay
15 January 2026
Unprompted review
Reply from Drawelry
Thank you for your feedback. We do support Apple Pay as a payment method. After entering your details on the checkout page, the available payment options will reflect those supported for your address. If you encounter any issues during payment, please contact our customer service team at service@drawelry.com so we can understand the details and provide you with personalized support. Thank you for your cooperation and understanding, and for choosing us.
Two months later still no package.
Ordernumber DRNL2726905
Ordered 23/11.
Still not delivered on 09/01.
23 November 2025
Unprompted review
Reply from Drawelry
We sincerely apologize for the inconvenience caused by the delay. We fully understand your desire to receive the order promptly and the frustration this extended wait has brought. Due to the recent high volume of orders, processing times have been longer than usual. Please check your inbox, as we would like to offer you a partial discount – would you be willing to wait a few more days? Alternatively, if you have other suggestions, please feel free to discuss them with our customer service team. Thank you for your understanding.
Easy as to order will update once…
Easy as to order will update once received
9 January 2026
Unprompted review
Reply from Drawelry
Thank you for your positive feedback! We're glad to hear that ordering was easy for you and look forward to your update after receiving the product. We hope it fully meets your expectations.
Terrible experiences a
Terrible experience, avoid at all costs!!
Took 3 weeks to get the item and then when it arrived, glass was chipped, image of location incorrect.
1 January 2026
Unprompted review
Reply from Drawelry
We sincerely apologize for your unpleasant shopping experience. The delivery time consists of the processing time plus the shipping time. Since the vast majority of our products are handmade, the processing time typically takes 5–12 business days. The shipping time depends on the shipping method you selected. We are truly sorry to hear that the product you received was damaged and that the image placement was incorrect. Please send relevant photos and details of the issue to service@drawelry.com, and our customer service team will provide you with appropriate support. Thank you for your cooperation and understanding. We are eager to help you resolve this matter.
Stay away from Drawely
The worst experience.
Drawely is just a company that distributes cheap Chinese goods and charges more money for them.
I ordered on November 29, 2025 and received my package today, January 6, 2026.
The product I ordered does not look like what I ordered at all. And now they won't answer me back.
Unfortunately, this is a scam company that you should stay away from.
Those who write that they have a good experience are profiles they have made themselves
6 January 2026
Unprompted review
Reply from Drawelry
We sincerely apologize for the unpleasant shopping experience you had with us. We always place customer support in a very important position and would never intentionally ignore your messages. Please provide your order number here so we can locate your order, understand the details, and offer you better support. Alternatively, you can contact customer service at service@drawelry.com for assistance. Thank you for your feedback—we truly hope to help resolve this issue and improve your shopping experience.
The process to buy is very easy.
3 January 2026
Unprompted review
Reply from Drawelry
Thank you for your positive feedback! We are glad to hear that the purchasing process was very easy for you. Your satisfaction is our priority, and we look forward to serving you again soon.
Don't order from Drawelry
After days of not hearing back from them they finally emailed back after I wrote a bad review. They said they would help and that the order was abnormal and then did nothing so I'm writing a bad review again cause it's the only way you can get someone to talk to you and I'll keep leaving bad reviews on every platform I can find until they give me a refund. . DO NOT ORDER ANYTHING FROM DRAWELRY!! They are a awful company. I want a refund now! Order number DRUS2746014
2 January 2026
Unprompted review
Reply from Drawelry
We apologize for any inconvenience caused. We have already escalated your issue to our logistics department, and they are currently verifying the situation. Please kindly allow a few more days for their update. Thank you for your cooperation and understanding.
Reply from Drawelry
Thank you so much for your positive feedback! We're delighted to hear that you found the ordering process very easy. Providing a smooth and straightforward experience is our top priority, and knowing we achieved that for you is the best reward for our team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.