Draper Tools Reviews 1,518

i was looking for a Draper spare part for a 36" electric fan. i e-mail Draper customer service. I got a reply within a few hours and i was given the part number and a dealer to contact. very good service. thank you.

After I purchased a new tool box from BUNKER by Draper, I had a couple of queries relating to the tool box.
A wonderful lady called Gina was very quick to respond and resolve the matter for me.
For a company of quality A* and for after sales A**

Excellent customer service, and the garden fork is strong, sturdy and well made for the job. Will clearly get many years of service.

Absolutely fantastic customer service,I spoke to Joe via the online chat and via email and he sorted me out with the part I needed without any payment whatsoever,he did it as a gesture of good will,will not hesitate to come back to Draper tools for future purchases

Having had a pair of draper expert loppers bought as a present it was dissapinting to find that a small spring broke during the first used.
On contacting customer service to organise a new spring owing to not being able to trace the original point of sale they went full on and replaced the complete set.
Have to say,having purchased draper products over a good many years for my trade work this customer service level is as always fantastic.
It's put faith in the product support should something like my broken spring occur.
Thankyou

I had a socket set from Draper Tools. In 2013 my garage was burgled and my socket set taken. The insurance company replaced it with... a Draper Socket set which gave good service. Last week I was attempting to screw a Lag Bolt/Thunderbolt into a very hard brick wall but my old arms (71) don't have the strength that they used to. My neighbour has a live-in carer, an absolute Goliath. He did his best to help but got the 8mm socket irremovably fixed onto the bolt. I needed a replacement. Enter Debbie of Draper Tools Customer Services. My particular socket set was discontinued in 2021 but diligent Debbie has tracked down an 8mm socket that we are both hoping will fit my set. She has arranged same day posting to me. The really beautiful part is that it is FREE, as a goodwill gesture. Well, Debbie and Draper certainly have my goodwill!

Had an issue with a Draper product - which was a surprise. Reported the issue to the Draper team and within 48hrs the team sent me a replacement .

Super efficient service and super satisfied customer ! thank you

I had a problem with the Draper Hose Gun and this issue was quickly resolved. Excellent customer service

Thank You

Neil

Appalling service. Bought a Strimmer/bushcutter 81880 and would not recommend draper in any way shape or form. Filled out a chat request for parts - nothing. Rang customer service and was given wrong part and number for dealer parts service as ‘they may have better idea’ They didn’t have a clue either and agreed that part schematics were shoddy. Customer service said they’d ring me back and I’m still waiting a week later! Suggested I order the part that I knew was wrong ‘just to see’. Funny thing I am now even further out of pocket. You never know how good a company is until you need assistance. I know now!

I have a very old Draper desk top moulder which had stopped working. James from Customer Service not only confirmed the correct model, but also found the component I needed to fix it, even though the part had been discontinued and was not listed on any new schematic. Amazing service and exceeded all expectations. Thank you

I had a warranty issue which Draper Tools responded to immediately with a very satisfactory outcome. Excellent products and amazing after sales service.

Bought a vacuum some months back from a closing branch of major DIY shed. Only just gone to use and found missing castors. Contacted Draper to purchase and they offered to send FOC. Makes me happy with my preference to buy Draper products for my workshop. Have always found their products to be excellent value for money and durable

I purchased a socket set from Amazon, unfortunately one of the hex socket pieces was not working properly- I contacted Draper directly- I did not want to return the whole set, would have been so much of a faff when just one piece was needed - Joe in customer services recognised this and stepped out of process and sent the piece free of charge - I wanted to take the opportunity to thank Joe for working outside of normal protocol and just being great - getting a complete item collected then redelivered would have been far more costly on all fronts - so thank you Joe what a star

Had small problem with a Draper Expert 3/8 drive extension so contacted customer service. Gina dealt with my problem in a very efficient manner, problem sorted and very happy customer. Gina is a credit to Draper Tools. Thank you Gina.

Debbie and Rob at Draper have been fantastic to talk to and deal with ! I returned my cob torch to Draper as it developed a non charging fault. Even though the torch was more than 12 months old following inspection of the fault, Draper kindly sent me a new replacement torch. You cannot expect any more from a premier company. Thank you Draper for stress free experience. Mark R

Customer service excellent. Gina dealt with my enquiries promptly and the replacement part arrived within 24 hours. Many thanks!

A tyre air pump was delivered with a defective gauge. An email was answered by Gina within hours and although I found it difficult to email a copy of the receipt, Gina patiently helped me through and arranged for a replacement.

11/10 for service.

I sent a cordless drill to Draper for a warranty repair. Instead of repairing it they sent me a brand new drill. I am truly appreciative of their customer service-just brilliant.

Excellent customer service. I had an issue with a garden tool which I let the repair team know about, I sent a few pictures and Kevin resolved the issue quickly. Great outcome and will continue to use Draper products.

Wow. I was blown away by Draper tools customer service.
I lost a torx bit for my Vde tool kit but could not find a replacement online.
Emailed Draper tools directly to see if they could help
Gina emailed me back promptly and asked for the toolkit stock number.
Once that was supplied she distributed it straight away. The whole experience was professionally wonderful from start to finish.
Thank you so much Draper tools and special thanks to Gina.