Parfumerie Douglas Nederland Reviews 

I always purchase with Douglas, because the delivery is very quick, I always receive some good gift and the points Club is very good.

Package took long to deliver, product package inside was damaged, spend 100 euro on purchase and there is no free sample even.

After an error with purchasing via the app, I paid twice for one order. Douglas claimed to have paid back the amount but my bank confirmed that they did not receive the payment and thus, I didn’t get my money back which was 100 EUR. The final answer I got was “we did what we could”. Don’t shop here!!!

Super, super 😃😃😃

Always a great experience - fast and free delivery, well packaged.

An amazing website to order beauty products. The delivery is prompt. The customer service is amazing as well. I once did not receive a package that was delivered by DHL, Douglas refunded the entire money. Just one request - the inventory of products can be increased and made more diverse.

It is always good to recieve your product
What is better is to recieve free gifts.
Thank you

I like douglas and always everything is goed!!!

Douglas online super top effecten

Went into Douglas, was served immediately and worker was very good. Aa I requested for a item which she was quick to show me, and also searched the online for me. Very pleased

Did not get the promised free products with my package. No problem, I'll just contact them via customer support. No answer. Another mail as a reminder a few days after. Still no answer. I should call them for I don't know what price per minute instead of mailing them for free states the automated mailing service of Douglas. Yeah no thanks.

They are probably nicer in their stores because then they face real customers. Now it's just another question thrown in the bin right after it's received. Bad service from their webshops so please avoid.

Since 20-12-2021 my package still not delivered. Contact via email and Facebook Never get answer.

2 orders in a row the parcels are delivered to the wrong DHL service point. When you place an order on the Douglas website, you can indicate at which service point it should be delivered. Douglas confirms this choice when I paid on the website and later on in the confirmation mail. A few days later DHL delivers it several kilometers away and DHL cannot/will not fix it. The DHL customer service indicated that Douglas doesn't tell them that parcels have to be delivered to a certain DHL service point. I'm apparently not the first one to call them about this. Bad service to promise something and then not do as you agreed!

Great experience with Parfumerie Douglas Netherlands, they have original products, fast & hassle-free delivery.

I’ve ordered online the Sinterklass presents (my order has been placed on November 26 on black Friday) and never arrived. I’ve tried contacting both DHL and Douglas (the first one on messenger and the second through email) and in both cases has been hell. Douglas doesn’t reply to emails and the line is always busy. I’ve managed to speak with one person and they told me that they have to start an “investigation with DHL” since , supposedly, the package was successfully delivered and that I should wait one week to get an answer. Then finally DHL replies to me some days after my messages and first they said they will start an “investigation” and after weeks of reply for my increasing amount of discomfort and messages they (DHL) replied that the “investigation” was over and that I would be contact by Douglas, nothing more, super-secret. The very same day I called for the second time to Douglas (after several intents of communication and not answered emails) and they told me that they have had some “unusual” traffic so they couldn’t incite the “investigation” after my previous call so they needed to start the “investigation” with DHL at that moment. So confused I asked again to DHL if their investigation was over and they confirmed it so … DOUGLAS WAS LYING TO ME. Douglas is the shadiest and inefficient company. DON’T BUY ONLINE. As of today (December 27) I don’t have ANY solution to my problem. I’ve spent 160 euros on presents for my family and I didn’t receive them but the worst of all this is the lack of communication and the sense of being robed with total impunity and treated the most disrespectfully as it can get. And they always drop the suspicion that you indeed received the package and you want something else, like all these emails, calls, and complaints are something super fun to do. It’s a shame.

Wish I could give minus stars!

Ordered a big order on Black Friday. Never received it, no one tried to contact me or whatsoever. Tried to email them several times - no answer. Finally got a message that my parcel is back to the warehouse and they will refund it. Well they did not refund the whole sum.

After 3 weeks my first message was answered, no apologies or anything. Still missing my money. And the products obviously which I will definitely order from somewhere else.

Absolutely TERRIBLE customer service! Please don't support them.