Parfumerie Douglas Nederland Reviews 

Ordered some items that all came faulty. Contacted customer support and a week later I get an email saying that my message will not be answered if I don’t submit it again because they are busy. What kind of logic is this? Now I’ve missed the return window because they haven’t replied for a month. Great business model

Ordered a parfume for Black Friday at a (supposed) discounted price. Turned out the parfume had the same discounted price after the Black Friday (but set to normal).

Other than that, I NEVER received the product, never been communicated the product was shipped or not, never been answered to my emails asking what was my order status.

After 3 weeks I opened a PayPal dispute and only then I was contacted by Douglas that told me unfortunately the item was sold out.

They kept my money for one month, I was refunded after putting pressure on PayPal opening a dispute.

I also want to give them a 0 and this is after I tried ordering from them 5 times. I was thinking that maybe it was an exception the first time, but now it is like sending money for free. After my order i did not receive anything, no info, no confirmation nothing. So i tried contacting them. After 5 emails still nothing. They are ignoring their constumers. So i reported them officially to several institutions. I will never ever order something from them - first of all they are more expensive than other stores, second they only keep the money and doei. So yeah - great store.

Love the services they provide. All the offers and discounts are too good. Keep going ❤️😍

Impossible to get in touch with customer service .
Promised delivery within 24 hours . It’s been 6 days my order has not been even shipped out ... and of course I have not receive any information/ update on it
My Last order I have placed there

If i could i would have given you zero star. I had made an order .at last they told my order was being cancelled because some items was not available.so if few items are not available atm than why to cancel whole order.we have spended so much of time ordering that.i have already order 2 times in hop of receiving my order.I haven’t received my money yet ..I suggest you to never order from this website anymore

Bought a perfume in Croatia from Douglas store. Parfume is defective and loses all scent after 1 hours. This store doesn't want to provide a resolution, refund or replacement.

I made a large order, including a birthday present for a friend. Everything was going well. But a few days later, the answer came that the whole order was canceled because some product was out of stock. Nowadays, this is easily solved: this product is simply removed from the order and the rest is sent. But the decision of the company to cancel the whole order at once is not clear to me. I thought that such a solid company shouldn't have such things. Disappointment!

Don't bother ordering online.
Customer service also seem to not want to be of service to the customer.
Makes me not want to spend money at Douglas in the future.

Very bad experience with the website. Order made on october 27th for a gift (perfume). 1 week after the order hasn't even been sent... Customer service rude and not efficient. I have now to go to a pick up point on friday nov 5th so 9 days after the order that was supposed to be delivered at home the next day. No reply to my email. Will never use this website again.

Their online shop and customer service are garbage. I ordered several items including a purple eyeshadow palette. They sent the wrong item, a brown eyeshadow palette but it had the wrong label on the back (saying purple!) I send photos and an email to ask what to do about this. They took 3 weeks (!) to respond and then said they send the right palette! Obviously not bothering to read my email or look at the photos I took. They said I had to return the item within 14 days (but I waited 21 days for their response!) Absolutely crappy service compared to pretty much any of their competitors. I will not be shopping here again. If their customer service could be any worse, I don't see how.

Nice variety and frequent sales

They sell fake perfumes. Prices in the site are always (very) higher than online on their website.

From now on I'll avoid this scamming company at all costs.

These lot have lost my package twice! Twice!
Their response is to “email” DHL and wait for 5 days. Really? I’ve called DHL myself, and all Douglas can do is “email” for an “investigation” and wait.
I’ve asked for a refund to order a new item as this was a gift, but I have to “wait” for their “email investigation”.

Please don’t put the word ‘email’ and investigation together because which investigation gets resolved by email?!

The customer service staff? Incredibly rude and lack empathy.

They never refunded me my €235,61 for the return I made. I returned the item in its original packaging and within my legal rights. The purchase was made on 10/4/2021, I return on 20/4/2021 and I have sent it back via DHL Servicepoint. I have received the tracking code and emailed them.

They never ever responded and have always ignored my emails to ask for the refund status. They claim they sent it but that is not the case.

Please avoid buying items from this crooked company. Of all my 40+ transaction with them and upon many pleasant experiences I am afraid I no longer support this company.

I thought bad customer service is domain mainly of Douglas CZE/SVK but I am surprise Douglas NED is doing wrong as well. This is just to prove Douglas is one monster money laundry.

they try to explain you what you wanted to ask - instead of what you really asked, and then kind of shame you because that is a stupid question (you know, what they explained that you wanted to ask, instead of what you really asked) - mind blown! (Bestelnummer: 00231330508323)

False advice by shop assistant!

I wanted to buy a new mascara and I asked the shop assistant for help as I was looking specifically for cruelty free / vegan options only. She advised me that Bobbi Brown brand is definitely cruelty free. Now I asked her if she was sure and she even got another colleague to confirm. So I thought well let's try it out and buy it.

Next thing I come home, I try the mascara, all good. A day later I thought let me check out this brand, never heard of it since I am not big into makeup in general. Turns out : Bobbi Brown is NOT Cruelty-free. Bobbi Brown pays and allows their products to be tested on animals when required by law. Bobbi Brown also sells its products in stores in mainland China where animal testing is mandatory for most imported cosmetics.

In addition, Bobbi Brown is owned by Estee Lauder, a parent company that is also not cruelty-free.

I am very disappointed and angry at the same time. Why would you do that? As a human I want to do good, and buy ethical products,.. but if shopkeepers don't even know their products, how can we consumers do better.

I'm shocked and annoyed!