Dormeo UK  Reviews 

Very pleasant delivery man . Quick with delivery. 2nd topper I have bought the 1st being very good.

Delivery was the next day after I ordered
We are very pleased with it so far as we have had only 2 nights sleeping on it so far all good
ordered on line was easy and as described
the product was well wrapped and boxed

Definitely comfortable

My order was processed quickly and the delivery service was great as for the hybrid mattress ( double) had a really good sleep on it last night so hopefully this will continue, only time will tell but for now I'm happy.

Went on the website to purchase a mattress 2nd purchase from dormeo but unfortunately they made payment options a bit confusing, so gave the number a ring to place an order, i knew what i wanted and just wanted to pay for it and get the delivery date but was bombarded with why don't you try this instead and when i said no thanks was met with the response of no pressure which believe it or not had the complete opposite affect, you need to fire her she has already 100% lost you sales, then on top of that she did the 7 to 10 day delivery rather than the free next day delivery but adjusted it once i said something so now I'm waiting for a callback to find out when it's actually being delivered after another 20 minute phone call because it's after 11am the next day and I've had no email about it and the guy on the phone couldn't tell me something simple that i shouldn't need to be kept waiting for. Great mattresses such a shame about the customer service, it's completely put me off wanting to buy from them again.

I ordered an Octasmart Hybrid Deluxe Mattress and after a short time I noticed that around the middle of the mattress it was becoming lumpy and as if the springs were beginning to fail offering less support. I contacted Dormeo customer services via their email process and was finally contacted by one of their representatives who asked for proof of purchase before they could proceed with any warranty claims. I provided the proof of purchase and then was asked for several photographs of the mattress the base it was on and the area that was failing. I was then contacted by another representative who asked for several more photographs. I did as requested and sent these back with a brief explanation of what was wrong with the mattress. The representative then replied asking for measurements and photographs using a straight edge. I feel I must point out that at each time I was requested for photographs I did them according to the guides that they sent. I then sent these photos. I was then contacted by another representative who said that they would need to arrange for a technician to visit and complete an inspection report. I initially agreed for a technician to visit but by this time I was getting fed up and felt like I was being given the runaround so I contacted this representative and asked whether my purchase was covered by the 200 night trial. They confirmed the mattress was covered by the 200 night trial but asked whether I would accept an exchange. Although I still had some concerns, I agreed to an exchange as long as the mattress was at least of the same quality. I also requested that I they confirm receipt of my reply and also to let me know when the exchange would be processed. From then on there has been no contact and I am now being ignored even after repeated email requests from myself for information. I have been unable to contact Dormeo customer services and put in several contact requests all of which have been ignored.

I have since been contacted by a representative who was very helpful, and I think we may have agreed a way forward. If this proves to be the case I will change my review to reflect this.

Trying to return my parents mattress as they are elderly and not liking the mattress. Impossible to speak to a person, never left a message when I asked for a request back and the phone didn’t even ring for a second. Every option on the phone just goes in circles when all you want to do is speak to an agent.

Order number so-00228416

Great price and great service from a well-known company.
My mattress arrived when it was supposed to and it is reassuring to have The guarantees that dorneo offer.

From the minute we ordered our products and till the delivery we were informed of all stages of the order. Highly recommend this company. Superb quality matress and very professional company.

Their TV adverts are so intrusive and the content is repeated over and over again, this would be the last company I would purchase a new mattress from as a result! Today was the worst ever, the advert lasted nearly 5 minutes with the same content 4 or 5 times repeated!

Conplete rubbish, simba wannabe. When you contact them for a warranty claim they take ages to come back to you and when they do, they ask for a mountain of evidence, when you send it over, and you can clearely see the mattress is completely damaged from failure of materials they said they will send someone over to inspect it, what a joke, why didn't you send someone from the start? It's a good tactic to make sure people do t wait arround for you to hold up your end. Like I said, rubbish company, rubbish product.

Don't believe anything you hear from this company about how easy it is to claim your mony back or get an exchange. It took me about 4 months to get an exchange for their faulty product which has a nasty smell to it,which took weeks to go after spraying with fabreeze several times. I finally got an exchange after sending a bout 30 photos and the serial number. Warning to others who buy one not what it says on the tin.. by way put the exchange on bonfire.. this is added after the comment dormeo sent as reply. I purchased a mattress from mattressonline. I slept on mattress for 2/3 and couldn't get comfortable,I rang them up and told them the issue i was experiencing and they exchanged the mattress for an other one free of charge within two days with no problems I encountered from dormeo 4 months you company took which was stressful

It was an emergency mattress for my partner and I would say it did meet our expectation. Delivered as prkmised, thank you!!

Pleasant and polite delivery man

I do not think the topper is as good as the one I bought before

Each time your advert appears on TV it says when you 'lay' on it - NO!NO!NO! you lie on a mattresses and hens lay eggs. Please correct this bad grammar the next time you remake your advert.

Not happy,
Purchased a 17cm mattress that cost over 300 pounds and its more like a 12cm topper

Mattress and free pillow came very quickly and packaged well. Both are in use and my husband is now getting a good nights sleep. Well worth the money, thank you.

Very good service from start to finish

We have purchased a Dormeo before . This is our second one . Would highly recommend .So comfy and helps a better nights sleep . Excellent company to deal with. Helpful all the way.