Door Handle Company Reviews 29,502

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their stunning appearance, sturdy feel, and excellent quality. Many appreciate the wide selection available and the ease of finding specific or unique items. The service is frequently described as excellent, with people commending the helpful and friendly staff, quick responses to queries, and invaluable advice. The ordering process is noted for being easy, efficient, and competitively priced, often including reasonable delivery charges. However, some customers experienced issues with delivery, including lost parcels, delays, and a lack of communication regarding order status. A few also mentioned receiving incorrect items or finding the included screws and fixings to be of poor quality.

What people talk about most

Product

Customers consistently note positive experiences with product quality and selection. Many reviewers praise... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the quick and... See more

Quality

Customers had positive experiences with quality. Many reviewers praised the excellent quality and finish of... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent and fast... See more

Order

Reviewers highlight positive aspects of order. Many customers found the ordering process easy and quick,... See more

Based on these reviews

Rated 5 out of 5 stars

We bought the Fortessa achilles door handles in antique bronze for 8 oak doors we had newly installed and they look absolutely stunning! Really over the moon with the handles they are definitely the f... See more

Rated 5 out of 5 stars

We needed to replace a door handle, and found this company had the exact one. Easy to order, excellent price, and reasonable delivery charge to Northern Isles. We were updated at every step, espe... See more

Rated 5 out of 5 stars

Easy website to navigate and quickly found what we needed to enhance the security of our solid timber front door. Delivery was quoted as 3-5 days but we received our order the very next day! Handles a... See more

Rated 5 out of 5 stars

After much research, I opted for some black round and large (!) door knobs for my soon-to-be renovated fitted wardrobes. These came very quickly, well packaged and matched the description and photos p... See more

Rated 5 out of 5 stars

Very helpful. Excellent service. Very friendly. Even went the extra distance for my not straight forward query. My door accessories are stunning. Delivered the following day. Would have given more... See more

Rated 5 out of 5 stars

I've used this company before, earlier this year. The range of products is fantastic & ordering is really easy. The handles were delivered within a week of ordering & everything was perfect. Will d... See more

Rated 5 out of 5 stars

Trying to locate grub screws for my house door handles - contacted the Door Handle Company - they pulled out all the stops. Found the item in question and I was able to purchase the same. Ordered, p... See more

Rated 5 out of 5 stars

Great product. I got the perfect replacements for 90 year old broken Edwardian handles. They are excellent quality, fitted exactly where the old handles were and were a very good price. When I rang t... See more

Rated 5 out of 5 stars

I would highly recommend this company if you are looking for door furniture. I thought they only dealt with trade customers but they deal with the general public too. The choice is fabulous and the... See more

Rated 5 out of 5 stars

Searched extensively for some specific looking wall numbers at a good price and height, in Satin Brass to match door furniture - was able to find exactly what I was searching for at the DHC. Both item... See more

Rated 5 out of 5 stars

I emailed explaining the kind of handles & rim locks that I was looking for but needed to make sure that they were suitable for both left and right door handing. I quickly received an email back with... See more

Rated 5 out of 5 stars

This is the first time I have used the DHC and the experience been a fantastic. From calling to check on stock to the delivery. The pricing is competitive and the ordering experience was easy and quic... See more

Rated 5 out of 5 stars

I appreciate the range of styles and sizes as well as the reasonable pricing. I had a very specific size of cabinet door knob that I needed and found it hard to locate just the right size. They... See more

Rated 4 out of 5 stars

Lovely handles. I bought samples initially but have yet to have postage refunded. I had 4 too many cup handles and needed to return them for a refund and ordered 4 x knobs to replace. No refund, discu... See more

Rated 1 out of 5 stars

My partner bought some door knobs - SB2107PB - Spira Brass Cottage Mortice/Rim Door Knob 50mm - order 258225 - only to discover they are not 50mm, but 45mm (sent pictures to prove). Upon contacting th... See more

Company replied

Rated 5 out of 5 stars

East order process, item arrived quickly and was exactly what I was looking for. Hadn’t seen many other options around in the style and colour I needed. A bathroom door knob with a privacy lock on the... See more

Rated 5 out of 5 stars

Easy to navigate website, I found the item I needed straight away with a simple search. Ordering and payment were straightforward with the item being dispatched promptly. Price point was very competit... See more

Rated 4 out of 5 stars

A bit pricey, but a quality product. Knocked a star off as apparently my order was lost in transit! However it was delivered quickly once I'd queried why it hadn't arrived after 10 days.

Rated 2 out of 5 stars

Difficult to understand website for a pair of hinges where price quoted was for one hinge - realised this at the time and ended up with 4 pair instead of 4 hinges. When asked about returns, I am tol... See more

Rated 5 out of 5 stars

Excellent Service. The handles I purchased were exactly what I needed to match some existing ones bought previously. Great quality and very good price. Would recommend highly.

Rated 5 out of 5 stars

Very reasonable prices and acceptable delivery charges. A bit hit and miss on delivery details. Got a notification on the first order but not for the second order. But delivery times were within the... See more

Rated 5 out of 5 stars

Visited the showroom and received exceptional service from Catherine and Jane. They helped both in the selection and ordering of handles, hinges and latches. Delivery was prompt. Would definitely us... See more

Rated 5 out of 5 stars

The website was easy to use and item details clear. Ordering process simple, delivery was efficient and the goods arrived well wrapped and protected. Good service all round.

Rated 5 out of 5 stars

I had no problems from when I ordered right through to receiving the handle,I must say I was very impressed how well the handle was protected. Highly recommend this company

Rated 5 out of 5 stars

I have used the Door Handle Company on a few occasions and they are excellent. Items are as described and arrive on time. Their customer service is excellent. I would recommend using this company... See more

Rated 5 out of 5 stars

Great service from start to finish, I was not sure if I ordered the correct window handles but they are great and right size. I will definitely be buying again from Door Handle Company.

Rated 5 out of 5 stars

The replacement door handle arrived a couple of days after ordering. It was well packaged and arrived in pristine condition. It was easy to fit, looks good and operates well.

Rated 5 out of 5 stars

Quick delivery, packaged well and item as described. Happy with my purchase and price paid for them. Would recommend to others and purchase from seller again.

Rated 2 out of 5 stars

Order kept being pushed back and I wasn't updated. They also don't respond quickly to emails and their live chat responder just ended the chat when I tried to enquire about their whereabouts. Really p... See more

Rated 5 out of 5 stars

Good products well priced. As Arnold Schwarzenegger said, when he needed furniture for those doors he smashed up at the police station, "I'll be back"

Rated 5 out of 5 stars

Very fast service. The door knobs arrived well packed, with three alternative fixings provided. They appear to be good quality.

Rated 1 out of 5 stars

Two attempts at having a door handle delivered and on both occasions, they got lost in the Parcelforce delivery process. Very disappointing.

Rated 5 out of 5 stars

We realy struggled to find handles that could replace the ones we had thanks to DHC WE are realy happy with the result great service thank you

Rated 5 out of 5 stars

Very pleased with the quality of the door knobs. The online ordering process was easy and to receive them by next day delivery was amazing.

Rated 5 out of 5 stars

Easy to use website, easy ordering process and quick delivery of the door handles, which are good quality. Would use this company again.

Rated 5 out of 5 stars

I'd bought from the Door Handle Company before and was very happy with the product. I needed additional handles because I'd renewed the doors and needed more. As before, the items were delivered very... See more

Rated 1 out of 5 stars

Placed order with 2 - 5 day quoted delivery, contacted company after 10 days and no communications regarding order. Reply 3 days later experiencing delays, waited a further 7 days still no communicati... See more

Rated 5 out of 5 stars

Quick delivery at a reasonable price - bought as replacements for the same items. Great quality items and service 1st class.

Rated 5 out of 5 stars

The handles were even better than the photo's. Swift delivery and all in all very happy with the items and service. Will be using again and recommend

Rated 1 out of 5 stars

Order locks. One week today tommrow delivery at the end returned my money and told me can get the locks. Due to there promises I keep telling my Clint to carry out job so and so day. But at the end lo... See more

Rated 5 out of 5 stars

Excellent service and very helpful lady when choosing a new letter box plate. Thank you very much Catherine.

Rated 5 out of 5 stars

Good website, lots of choice and excellent quality door handles which are well priced and arrived quickly

Rated 5 out of 5 stars

I'd been looking for a particular handle for some time, nobody seemed to stock it until I tried DHC.

Rated 5 out of 5 stars

Door handles are lovely and extremely good quality and finish for the price Would definitely purchase again

Rated 5 out of 5 stars

If ever I want door handles, light switches etc. Door Handle Co. is first on my list. Excellent products and excellent customer service.

Rated 5 out of 5 stars

Excellent service, arrived in 24 hours,good product at a very good price.would definitely use the company again.

Rated 5 out of 5 stars

So happy with our purchase! Ordered Victorian Spira Brass Doorknobs for the house..they are perfect! Elevate every door.

Rated 5 out of 5 stars

I wanted a replacement for a door handle that had broken. They had one which was very similar. The handle arrived very promptly. I’m very pleased with the quality of the product and looks very good an... See more

Rated 5 out of 5 stars

Absolutely outstanding service. Excellent quality items. Ordered confirmed and delivered the next day. Top class 5star.

Rated 1 out of 5 stars

Door handle took over a week to arrive. There seemed to be quite a long delay in despatching item from when it was ordered. By the time it arrived I had found something elsewhere. Returned.

Rated 3 out of 5 stars

the handles are fantastic, just what i was looking for, however i ordered ones with a latch so the door could be locked, not what i received!. unable to wait for a replacement i had to use, and i no... See more

Rated 1 out of 5 stars

Still not received. Parcel Force is worse than useless! Please resend the handles and take the matter up with Parcel Force.

Rated 1 out of 5 stars

Delivery took a very long time. Door furniture ok, screws and fixings really poor quality - unusable.

Company replied

Rated 4 out of 5 stars

Good quality handles, a great selection to choose from and quick delivery. Just make sure that you read, check and confirm exactly what you are paying for, carefully.

Rated 3 out of 5 stars

Ordered sample 28 Oct arrived 3 Nov. Had received sample from a competitor long before so went with them. £4.95 listed on invoice as 'Express 24'.

Company replied

Rated 1 out of 5 stars

Your delivery timescales were ridiculous for such a straight forward order. Also there was no communication from DHC to confirm why the delay. Ironmongery Direct for all future orders I'm afraid.

Rated 4 out of 5 stars

Items ordered but a definite supply was encountered. Kept informed all along and then given delivery details. Items arrived well packed and as expected.


Company details

  1. Interior Designer
  2. Hardware Accessories Store
  3. Hardware Store
  4. Interior Door

Information provided by various external sources

Welcome to the Door Handle Company website – brought to you by TDK Architectural Hardware Ltd. Established 27 years ago in 1991 in Blackburn, Lancashire, we have grown into one of the region's leading architectural ironmongers, supplying direct to the public and giving you the best savings possible, thanks to our international supply network. In the current economic climate everyone needs to save as much as possible from wherever possible, so at the Door Handle Company we're doing our bit to help you save. We aim to continue providing a fast and efficient service together with highly competitive prices, direct to you. We can supply you with every imaginable type of Door Handle, Door Knob, Door Furniture, Cupboard and Window Furniture, as well as Locks, Bolts and Latches, Hinges and Accessories – not to mention Switches and Sockets – in finishes including: Satin or Polished Chrome, Antiqued or Polished Brass, Brushed Steel, Polished Stainless Steel, Antique Black – even including Beech, Cherry, Walnut, Crystal, Glass or Acrylic. So whether you need a brushed steel Push Plate or a Swarovski Elements Crystallised Mortice Door Knob, at The Door Handle Company you can be sure to find everything you are looking for. Please feel free to contact us if you have any comments or ideas that may help us improve our service to you. Thank you.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

30K reviews

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Replied to 38% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

DHC - Awful Company - No Purchase or Money Back

Awful company, placed an order in January 2026 and now in March with no delivery or money back. I am now having to process a legal complaint in hope of getting my money back. Be warned all who place an order there are many like me with no purchase or money back. Look elsewhere

22 March 2026
Unprompted review
Rated 2 out of 5 stars

Poor customer service

Order kept being pushed back and I wasn't updated. They also don't respond quickly to emails and their live chat responder just ended the chat when I tried to enquire about their whereabouts. Really poor customer service

24 February 2026
Unprompted review
Rated 1 out of 5 stars

Poor Comms and customer engagement

Placed order with 2 - 5 day quoted delivery, contacted company after 10 days and no communications regarding order. Reply 3 days later experiencing delays, waited a further 7 days still no communications tried calling to be hung up on twice and no tab on web page for live chat as quoted on phone.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a white ceramic door handle…

I ordered a white ceramic door handle set. It arrived quickly, perfectly matching the website image and description, super-well wrapped! Only downside was the pass-the-parcel experience of trying to get into vast quantities of plastic bag and bubble wrap layers to reach the eventual prize! ... it certainly couldn't have got damaged even if dropped from a high-rise building...

29 January 2026
Rated 5 out of 5 stars

Top tier company

Excellent products, reasonable value and very good customer service. They were really helpful in answering my questions and when I had to replace something. Top tier company.

22 January 2026

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