Easy to arrange a repair date online. Kept informed of time slot by text and email, Engineer rang when 15 minutes away. Engineer was knowledgeable, friendly and efficient. But best of all, resolved... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My fridge freezer lost the ability to freeze food. Domex had clear and fair pricing, fantastic communication throughout and cared about fixing my problem. The engineers are of a very high standard, co... See more
Company replied
We had another repair company come in three times, having us order parts and being unable to fix the machine, They recommended buying a new machine saying our Miele was only ment to last around 4 yea... See more
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Got a call from engineer before arriving even had his photo and reg playe sent through which was reassuring for us. He went through all connection with detail telling me what he was doing. Finished... See more
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Company details
Written by the company
At Domex, we're all about providing a seamless appliance repair experience to keep your home running smoothly. We're not just fixing appliances; we're building relationships with our customers based on trust and respect. Our engineers are experts in their field and embody our core values: professionalism, dependability, can-do attitude, pride, and family. When you choose Domex, you're choosing a team that's dedicated to getting the job done right. We're proud to be trusted by world-renowned brands like Miele, Beko, Whirlpool, Hoover, Hotpoint, and many more. Our commitment to quality and customer satisfaction has earned us the trust of leading appliance manufacturers, who rely on us to provide top-notch repair services to their customers.
Contact info
Unit C, Surrey Business Park, KT17 1JG, Epsom, United Kingdom
- 03302102100
- bookings@domex-uk.co.uk
- www.domex-uk.co.uk
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Reply from Domex
Dear Anjjam,
Thank you for taking the time to leave us such a wonderful 5-star review.
We're delighted to hear that Leroy provided a professional and efficient service while repairing your dishwasher. Delivering high-quality repairs with excellent customer service is what we strive for, so it's great to know we met your expectations.
Kind regards,
Domex Customer Care Team
Reply from Domex
Dear Mr Cleland,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that you found our service prompt, efficient and good value for money. It's wonderful to know that Usama was able to provide a positive experience while repairing your washing machine.
Thank you for choosing Domex.
Kind regards,
Domex Customer Care Team
A speedy and effective repair
I have already answered this question but will do it again to make sure that Luke does not miss out!He was excellent, The company was able to provide a speedy and effective service and Luke arrived as arranged, He explained exactly what was wrong with our machine and then put it right quickly and without fuss. He was polite, he was competent, he made absolutely no mess. What more could I say. He gets FIVE stars because we cannot award six!
9 July 2026
Reply from Domex
Dear Nigel,
Thank you so much for taking the time to leave us another fantastic 5-star review.
We're absolutely delighted to hear such wonderful feedback about Luke W. It's fantastic to know that you were pleased with the speedy and effective service, that Luke arrived as arranged, clearly explained the fault with your washing machine, and completed the repair quickly and efficiently.
Your comments about his professionalism, competence, politeness and the care he took to leave everything clean are greatly appreciated.
Kind regards,
Domex Customer Care Team
Engineer arrived on time
Engineer arrived on time, did very good job, washer working perfectly
10 July 2026
Reply from Domex
Dear Michael,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that Elisha arrived on time, carried out the repair to your dishwasher to such a high standard, and that it is now working perfectly.
Kind regards,
Domex Customer Care Team
My Fridge freezer was fixed and is now…
My Fridge freezer was fixed and is now in good working order. The defrost function is now back in use.
11 July 2026
Reply from Domex
Dear Sumir,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that Svet was able to successfully repair your fridge freezer and restore it to full working order. It's especially pleasing to know that the defrost function is now operating correctly again.
Kind regards,
Domex Customer Care Team
The engineer was polite and friendly…
The engineer was polite and friendly and he carried out the work very efficiently.
10 July 2026
Reply from Domex
Dear Andrew,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that Luke provided a polite and friendly service while repairing your cooker. It's wonderful to know that he carried out the work efficiently and left you with such a positive impression.
Kind regards,
Domex Customer Care Team
Reply from Domex
Thank you for taking the time to leave us a fantastic 5-star review.
We're delighted to hear that your washing machine was repaired just one day after you reported the fault. We know how important it is to get appliances back up and running as quickly as possible, so it's great to know we were able to provide a prompt service.
Kind regards,
Domex Customer Care Team
First time using them and the…
First time using them and the experience I had was very smooth service.
7 July 2026
Reply from Domex
Thank you for taking the time to leave us such a wonderful 5-star review.
We're delighted to hear that your first experience with Domex was such a smooth one. It's great to know that Nick provided an excellent service while repairing your washing machine and helped make the process straightforward from start to finish.
We truly appreciate your kind review.
Kind regards,
Domex Customer Care Team
Prompt and Efficient
Our Dishwasher broke down on Thursday was repaired by 2.00 pm Friday. So great service. The engineer was polite and efficient. He explained what he was doing and yhe causes of the faults.
10 July 2026
Reply from Domex
Dear Kappacino,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that your dishwasher was repaired so quickly and that Vlado provided a polite, efficient and professional service. It's great to know he took the time to explain both the repair and the cause of the fault, ensuring you were kept informed throughout the visit.
Providing prompt, high-quality service is what we strive for, so it's wonderful to hear that your dishwasher was back up and running by the following afternoon.
Kind regards,
Domex Customer Care Team
Polite well knowledgeable careful in…
Polite well knowledgeable careful in handling appliance.would highly recommend the engineer
10 July 2026
Reply from Domex
Thank you for taking the time to leave us such a wonderful 5-star review.
We're delighted to hear that Luke W provided a polite, knowledgeable and professional service during the repair of your cooker. It's great to know that he handled your appliance with care and left such a positive impression.
Your recommendation is very much appreciated.
Kind regards,
Domex Customer Care Team
Excellent service
These guys are amazing - always diagnose and fix quickly! American fridge freezer not working - new parts installed and price is fair! The messaging is awesome aswell
10 July 2026
Reply from Domex
Dear Faisal,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that you had another great experience with Domex. It's wonderful to know that Tony was able to quickly diagnose and repair your fridge freezer by fitting the required new parts, and that you found our pricing to be fair.
We're also pleased to hear that our messaging and communication kept you well informed throughout the repair process. Providing a smooth and transparent experience for our customers is something we take great pride in.
Kind regards,
Domex Customer Care Team
Really good service
Really good service, on time, friendly, helpful! Definitely recommend!
9 July 2026
Reply from Domex
Dear Hannah,
Thank you for taking the time to leave us such a wonderful 5-star review.
We're delighted to hear that Andrei provided a friendly, helpful and punctual service while repairing your wine cooler and fridge freezer. It's great to know that your experience with us was such a positive one and that you would recommend our service to others.
Kind regards,
Domex Customer Care Team
Your engineer is a delightful person…
Your engineer is a delightful person who goes about his business very effectively, efficiently and successfully. He keeps everything spotlessly clean, has addressed our problem and gave some good ideas as to how to avoid similar problems in the future.
9 July 2026
Reply from Domex
Dear David,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that Alan provided such an excellent service during the repair of your fridge freezer. It's wonderful to know that you found him friendly, efficient and highly professional, and that he not only resolved the issue but also left everything spotlessly clean and took the time to offer helpful advice on preventing similar problems in the future.
Kind regards,
Domex Customer Care Team
Job done on a timely maner
8 July 2026
Reply from Domex
Dear Ime,
Thank you for taking the time to leave us a 4-star review.
We're delighted to hear that your washing machine was repaired in a timely manner and that Nidhin provided you with a positive service experience.
We always strive to deliver a 5-star service, so if there's anything we could have done to make your experience even better, we'd really appreciate your feedback. Your comments help us continue to improve.
Kind regards,
Domex Customer Care Team
Great service
The engineer arrived within the given time slot. He called to let me know he was en route. He was polite, efficient and he completed the repair quickly.
Exactly, what is needed within our busy lives.
Thank you
8 July 2026
Reply from Domex
Dear Heather,
Thank you for taking the time to leave us such a wonderful 5-star review.
We're delighted to hear that Nirmal arrived within the scheduled time slot, kept you informed with a call before arriving, and provided a polite, efficient service. It's great to know the repair to your fridge freezer was completed quickly and that our service fitted seamlessly into your busy day.
Kind regards,
Domex Customer Care Team
Easy to book
Easy to book. On time appointment. Helpful and very efficient engineer. Problem quickly sorted.
8 July 2026
Reply from Domex
Dear Mr Loxley,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that you found the booking process straightforward, your appointment was on time, and that Justin provided a helpful and efficient service. It's great to know he was able to diagnose and resolve the issue with your washing machine quickly.
Kind regards,
Domex Customer Care Team
Excellent service
Excellent service. Took a while to get a booking but the engineer was excellent.
8 July 2026
Reply from Domex
Dear Fiona,
Thank you for taking the time to leave us a wonderful 5-star review.
We're delighted to hear that you received excellent service and that Soheib made such a positive impression during the repair of your dishwasher. We'll be sure to pass your kind comments on to him.
We also appreciate your patience while waiting for your appointment. We understand that delays can be frustrating, and we're grateful for your understanding. We're continually working to improve our availability while maintaining the high standard of service our customers expect.
Kind regards,
Domex Customer Care Team
Engineer arrived on time
Engineer arrived on time, wearing clean uniform and was very polite. He also managed to fix the problem.
8 July 2026
Reply from Domex
Thank you for taking the time to leave us a fantastic 5-star review.
We're delighted to hear that Soheib arrived on time, presented himself professionally, and provided a polite and courteous service throughout the visit. It's even better to know that he was able to successfully repair your dishwasher and resolve the issue.
Kind regards,
Domex Customer Care Team
Engineer was professional and helpful
4 July 2026
Reply from Domex
Dear Bindi,
Thank you for taking the time to leave us a wonderful 5-star review.
We're delighted to hear that Svet provided a professional and helpful service during the repair of your washing machine. We pride ourselves on delivering excellent customer service, and it's always rewarding to know our engineers have made a positive impression.
Kind regards,
Domex Customer Care Team
Engineer was on time and repairs done…
Engineer was on time and repairs done and completed.
30 June 2026
Reply from Domex
Dear Shadrach,
Thank you for taking the time to leave us a fantastic 5-star review.
We're delighted to hear that Panashe arrived on time and completed the repair to your washer dryer successfully. Providing a reliable and efficient service is what we strive for, so it's wonderful to know we met your expectations.
Kind regards,
Domex Customer Care Team
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