Easy to arrange a repair date online. Kept informed of time slot by text and email, Engineer rang when 15 minutes away. Engineer was knowledgeable, friendly and efficient. But best of all, resolved... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My fridge freezer lost the ability to freeze food. Domex had clear and fair pricing, fantastic communication throughout and cared about fixing my problem. The engineers are of a very high standard, co... See more
Company replied
We had another repair company come in three times, having us order parts and being unable to fix the machine, They recommended buying a new machine saying our Miele was only ment to last around 4 yea... See more
Company replied
Got a call from engineer before arriving even had his photo and reg playe sent through which was reassuring for us. He went through all connection with detail telling me what he was doing. Finished... See more
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Company details
Written by the company
At Domex, we're all about providing a seamless appliance repair experience to keep your home running smoothly. We're not just fixing appliances; we're building relationships with our customers based on trust and respect. Our engineers are experts in their field and embody our core values: professionalism, dependability, can-do attitude, pride, and family. When you choose Domex, you're choosing a team that's dedicated to getting the job done right. We're proud to be trusted by world-renowned brands like Miele, Beko, Whirlpool, Hoover, Hotpoint, and many more. Our commitment to quality and customer satisfaction has earned us the trust of leading appliance manufacturers, who rely on us to provide top-notch repair services to their customers.
Contact info
Unit C, Surrey Business Park, KT17 1JG, Epsom, United Kingdom
- 03302102100
- bookings@domex-uk.co.uk
- www.domex-uk.co.uk
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Vlad was extremeley helpful
1 July 2026
Reply from Domex
Thank you, Barry, for your 5-star review!
We're delighted to hear that you had such a positive experience with Vlado during the repair of your dishwasher. It's great to know that you found him extremely helpful, and we'll be sure to pass your kind comments on to him.
We really appreciate you taking the time to share your feedback.
Kind regards,
Domex Customer Care Team
Very efficient from my first call
Very efficient from my first call. And your service engineer Constantine was equally efficient and quick in his diagnosis and service.
20 July 2026
Reply from Domex
Thank you, Susan, for your fantastic 5-star review!
We're delighted to hear that you found our service efficient from your very first call through to the repair of your fridge freezer. It's especially pleasing to know that Kosta provided a quick and accurate diagnosis and delivered the high standard of service we strive for.
Kind regards,
Domex Customer Care Team
The engineer explained things well and…
The engineer explained things well and persevered with trying to fix the issue once we established that the first try didn’t work. Very glad that Ashok managed to solve this problem after 8 months of engineers from appacifica not doing so and causing me so much stress.
16 July 2026
Reply from Domex
Dear Tony,
Thank you for taking the time to leave us your 4-star review.
We're delighted to hear that Ashok explained everything clearly and persevered until the issue with your dryer was fully resolved. It's especially rewarding to know that, after eight months of ongoing problems and the stress this caused, Ashok was able to provide the solution you had been waiting for.
We really appreciate your kind comments about his dedication and professionalism, and we'll be sure to pass your feedback on to him.
We'd also love to know if there was anything we could have done differently to make your experience worthy of a 5-star review. Your feedback is incredibly valuable and helps us continue to improve our service.
Kind regards,
Domex Customer Care Team
10/10 service
I don't leave reviews unless I'm really impressed (or unimpressed) but Domex definitely deserves 5 stars. Friendly, knowledgeable engineer visited my home and did a first time fix on my cooker. Looked after my property, knew his stuff, kind to my dog. Brilliant communication from Domex from start to finish, easy to use website/email interaction. 100% recommended.
20 July 2026
Unprompted review
Reply from Domex
ear Janet,
Thank you so much for taking the time to leave such a wonderful 5-star review.
We're especially grateful to hear that you only leave reviews when you've been particularly impressed, which makes your feedback even more meaningful. It's fantastic to know that our engineer provided a first-time fix for your cooker while being friendly, knowledgeable, respectful of your home, and even making friends with your dog!
We're also delighted that you found our communication clear throughout the process and that our website and email updates made everything straightforward from start to finish.
Kind regards,
Domex Customer Care Team
Pleased with repair
Easy to navigate website and booking process . Good communication regarding repair time slot . Polite,pleasant engineer carried out repair .
17 July 2026
Reply from Domex
Dear Gail,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that you found our website and booking process easy to navigate and that our communication kept you well informed about your repair appointment. It's also wonderful to know that Akhil was polite, pleasant, and carried out the repair to your dishwasher to your satisfaction.
Kind regards,
Domex Customer Care Team
Avoid this company
Engineer arrived assessed freezer, then asked me to sign in a blank box to say he had been to my address which I did. Only when I saw the report that I discovered the report had my signature at the bottom, I had not seen this prior to signing otherwise I wouldn’t have signed. He claims on the report he had done electrical and safety checks which he didn’t, stood in front of appliance looked at damaged insulation took pics, job done according to him. He was more interested in the fridge which he wasn’t there for. I feel cheated into signing for something then adding the details after, completely wrong, disgusting service. I shall not recommend this company and shall be taking this up with my insurance company.
17 July 2026
Unprompted review
Reply from Domex
Thank you for taking the time to leave your feedback. We're sorry to hear that your experience did not meet your expectations.
Following our engineer Nirmal's visit, it was identified that the freezer's liner was cracked. Whilst we appreciate your concerns, this type of damage is classified as a cosmetic issue by Domestic & General. As the appliance was confirmed to be functioning correctly.
We understand this may be disappointing, particularly as the outcome was not what you had hoped for. We would recommend contacting Domestic & General directly should you wish to discuss this.
Kind regards,
Domex Customer Care Team
Because he went strait to the problem
16 July 2026
Reply from Domex
Dear Mayton,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that Kuda was able to quickly identify the problem with your dishwasher and carry out the repair efficiently. Our engineers take great pride in their expertise, so it's wonderful to know you were pleased with the service you received.
Kind regards,
Domex Customer Care Team
Reply from Domex
Dear Colleen,
Thank you for taking the time to leave us your 4-star review.
We're delighted to hear that you received excellent service and that Mo provided a prompt visit to repair your cooker. It's great to know you were pleased with the engineer's availability and the service you received.
We'd love to know if there was anything we could have done differently to make your experience worthy of a 5-star review. Your feedback is invaluable and helps us continue to improve our service.
Kind regards,
Domex Customer Care Team
Thank you Domex
Thank you Domex, the engineer was really good and explained everything he did .
14 July 2026
Reply from Domex
Dear Isabella,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that you had such a positive experience with Luke W during the repair of your fridge freezer. It's wonderful to know that he explained everything he was doing throughout the repair, ensuring you felt informed and reassured every step of the way.
Kind regards,
Domex Customer Care Team
Problem resolved quickly …
Able to speak to someone on the telephone.kept up to date on time engineer would arrive.
Engineer came the same day he was knowledgeable polite helpful.
Overall it was a good experience and problem solved.
16 July 2026
Reply from Domex
Dear Lynda,
Thank you for taking the time to leave us such a wonderful 5-star review.
We're delighted to hear that you had such a positive experience with our service. It's great to know you were able to speak with a member of our team, were kept informed about your engineer's arrival time, and that Akhil was able to attend on the same day. We're especially pleased that you found him knowledgeable, polite and helpful, and that he was able to resolve the issue with your fridge freezer.
Kind regards,
Domex Customer Care Team
Awful protocol in place
Awful protocol in place. Lovely engineer. Fridge has been defrosted several times and freezer will not unfreeze. Was told I need a new fridge but they cannot help until I defrost fridge which has already been done. Get insurance elsewhere.
16 July 2026
Reply from Domex
Dear Rochelle,
Thank you for taking the time to leave your feedback. We're sorry to hear that you were disappointed with your experience, although we're pleased to hear that you found our engineer to be lovely.
We would like to clarify that Domex is an independent repair company acting on behalf of Domestic & General, rather than Domestic & General themselves. Our role is to diagnose and repair appliances wherever possible. If, following a full assessment, our engineer determines that an appliance is beyond economical or practical repair, this is communicated back to Domestic & General, who then decide on the next steps under your policy.
As your review appears to relate to your insurance provider's process rather than the service provided by our engineer, we would be grateful if you would consider revising your review to reflect your experience with Domex.
Kind regards,
Domex Customer Care Team
Courteous and professional
The technician arrived as scheduled, was very courteous and professional. Problem solved in a very short time.
16 July 2026
Unprompted review
Reply from Domex
Dear Ian,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that Udhaya arrived as scheduled and provided a courteous and professional service during the repair of your dishwasher. It's great to know the issue was resolved quickly and that you were pleased with the overall experience.
Kind regards,
Domex Customer Care Team
Reply from Domex
Dear Jane,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're thrilled to hear that your fridge freezer was repaired within just three hours of requesting service. Providing a fast and efficient repair service is something we pride ourselves on, and it's wonderful to know that Svet delivered such a positive experience.
Kind regards,
Domex Customer Care Team
Very happy with service the Fitter…
Very happy with service the Fitter showed me what the problem was and gave me time to clean behind the Fridge before Completing the work.
15 July 2026
Reply from Domex
Dear Mrs Hunt,
Thank you for taking the time to leave us such a wonderful 5-star review.
We're delighted to hear that you were very happy with the service you received from Nirmal. It's great to know that he took the time to explain the problem with your fridge and even gave you the opportunity to clean behind the appliance before completing the repair. These thoughtful touches are all part of the high standard of service we aim to provide.
Kind regards,
Domex Customer Care Team
Quick appointment
Quick appointment. Informative correspondence by txt and email.
Engineer very friendly and professional explained repair.
Great service.
15 July 2026
Reply from Domex
Dear Wendy,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that you were pleased with the quick appointment and found our text and email updates informative throughout the process. It's also wonderful to know that Usama was friendly, professional, and took the time to clearly explain the repair to your washing machine.
Kind regards,
Domex Customer Care Team
Engineer kept us informed about arrival…
Engineer kept us informed about arrival time. Upfront about costs. Identified and solved problem. Job done!
14 July 2026
Reply from Domex
Dear Tamara,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that Andrei kept you informed of his arrival time, was transparent about the costs involved, and successfully identified and resolved the issue with your dishwasher. Providing clear communication and efficient repairs is exactly the level of service we aim to deliver.
Kind regards,
Domex Customer Care Team
Reply from Domex
Dear Roy,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that you received excellent, fast and professional service from Alex S during the repair of your dryer. Providing efficient repairs and a high standard of customer service is what we strive for, so it's wonderful to know we met your expectations.
Kind regards,
Domex Customer Care Team
The man who did it was very good quick…
The man who did it was very good quick and he explained things well.
14 July 2026
Reply from Domex
Dear Anthony,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that you appreciated the communication throughout your repair, keeping you informed of Luke W's arrival. It's also great to know that he was polite, professional, and got on with the repair to your fridge freezer efficiently.
Providing excellent communication and reliable service is something we pride ourselves on, so your review means a great deal to us.
Kind regards,
Domex Customer Care Team
They keep in touch so you know when the…
They keep in touch so you know when the are arriving . They are polite and get on with the job
13 July 2026
Reply from Domex
Dear Roberta,
Thank you for taking the time to leave us such a wonderful 5-star review.
We're delighted to hear that you appreciated the communication throughout your repair, keeping you informed of Luke W's arrival. It's also great to know that he was polite, professional, and completed the repair to your fridge freezer efficiently.
Providing excellent communication and reliable service is something we pride ourselves on, so your feedback means a great deal to us.
Kind regards,
Domex Customer Care Team
Very happy with outcome repair was…
Very happy with outcome repair was quick and he was efficient.
13 July 2026
Reply from Domex
Dear Marie,
Thank you for taking the time to leave us a 4-star review.
We're so pleased to hear that you were very happy with the outcome of your oven repair and that Tony completed the repair quickly and efficiently. We'll be sure to pass your kind comments on to him.
We always aim to provide a 5-star experience, so if there's anything we could have done to earn that extra star, we'd really appreciate hearing your feedback. Your comments help us improve the service we provide.
Thank you for choosing Domex, and we hope to be of assistance again should you ever need us.
Kind regards,
Domex Customer Care Team
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