DNA Insurance Reviews 

I have been speaking to mollie Bell trying to sort my insurance for over a week and I would just like to say she was amazing she was very patient with me and helped me so much

Awful company. Insure you, then ask multiple questions, then cancel your insurance, oh and charge you for the privilege, and make it harder and more expensive to get cover. Look forward to being sued for my money back.
DO NOT USE… Can’t leave a ZERO.
Absolute rubbish.,Since looking at all the other unhappy customers 37% at present, this is not an isolated incident. I said I was happy to limit the vehicles to the one address but you said as you have now disclosed you own more than one property, that’s it. I asked you to find me an alternative company when one of your staff said to me they were surprised DNA put me with Q underwriting due to them being really difficult, and I was told none of your insurers would quote.

**UPDATE**
Just gets worse… Turns out my insurance WASN'T cancelled after all, even though DNA told me it was, and sent an email confirming such. I even called them a couple of days later to get a refund, only to be told they were waiting on a final figure from the insurance company. I then had to stay at home, thinking I had no insurance, and then take out a private policy on one vehicle. Now I find out from Q underwriting that my policy had not been cancelled, and they are still insuring me!
I feel a complaint to the ombudsman is due for this incompetent company.

Toni was fabulous on the phone today couldn’t have done more to help me. a real credit to your team.

My dad used the services a few weeks ago and had nothing but good things to say about the company. Especially a massive thankyou to mabz for making the process so smooth and stress free - he’s a great asset to the team!

Mathew was patient and efficient!
Would recommend DNA!
Portal is easy to navigate
👌

Mabz was very nice and renewed my policy.
One of the best insurance companies with good prices and covering highest group.
Third year now with DNA, so I will definitely recommend!

Toni from the customer services team helped me out with a small IT problem with issuing my insurance details she was very professional when resolving this the phone communication was also good she kept me updated all the way. my personal car information was also entered on the data base by Toni.
Thank you Toni for your help over the past two days .Chris

If I could give 10 stars I’d complain and would want to ask if I can give 20 stars for the impeccable customer service I’ve received from Matt for the past couple of days prior to gaining my motor trade insurance.

Even till the end, he handled my tedious and repetitive questions with patience.

Truly believe if it wasn’t for Mr Carpenter I would’ve been with a different company getting my motor trade.

Matthew went above and beyond to help me get the best affordable cover. A true credit to the company. A****

Very good im happy

Just a short review about the service and advice given to me by ( Brent ) one of the team 100% recommended no question un answered, all the insurances from the one agent in one phone call, very pleased with the service.

Been with this company for a few years. Good quotes every year on renewal. Friendly and quick service. Very good company. Thank you Brent.

Matthew Carpenter was very helpful as this was my first motor trade broker experience. Very professional and responsive.

Wes worked very hard to get cover for my new niche motor trade business 100% happy with the service he provided
Steve Kendall
Futura sports cars ltd

Been stressed out looking for insurance , an lucky enough I got in touch with Matt at DNA, an he really made it a lot more easier , run through everything promptly an clearly and give me the best advise ,
He Found me a really good deal , will be recommending him an the company to family an friends

Matthew made every effort to ensure i was getting the best deal and highlighted an issue that would have made my insurance prohibitively expensive, which no other broker seemed bothered to do.
Absolute top-notch service and would recommend to anyone looking for motor trade policy, as they have access to several underwriters to find you the best quote.

Thank you for their DNA insurance member Charlotte for the help choosing the right trade insurance for my company and detailed explanation and help
Thank you for your help

Thomas Rowe was exceptionally helpful, there were quite a few amendments to be made and he was very patient and help me get a great deal for the next 12 months, would certainly recommend. Thanks

A change in circumstances which meant my current policy was not going to be able to cover my needs. Thank you Richard and Matt for sorting things out for me, now have cover sorted and quickly, great work