Directsunglasses Reviews 

47
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

I have had the same experience as many people here - goods out of stock, long delay, refund over due, refund never arriving ... the company present a credible front - reply to e mails etc, but take... See more

Rated 5 out of 5 stars

I wanted original stylish hard case for my Smith Super Method sunglasses. I discovered this item here and just decided bought it. I was surprised how fast i can put my sunglasses into new protectiv... See more

Rated 1 out of 5 stars

Don't buy from these people. I went through months of pain arguing, writing emails etc, their customer service is terrible and it seems their refunds department is permanently on holiday. Or maybe t... See more

Rated 5 out of 5 stars

I was a bit concerned buying a pair of Oakley straight jacket from this company seeing all the 1 star reviews here. Ordered Monday night and as it wasn't in stock and it said 3-5 day dispatch, I... See more

Company details

  1. Sunglasses Store
  2. Clothing Store

Information provided by various external sources

Buy Genuine designer sunglasses at Discount Prices - Oakley, Rudy Project, Dior, Police, Ray Ban and Armani. Designer Sunglasses at Discounted Prices from Direct Sunglasses UK.


Contact info

2.8

Average

TrustScore 3 out of 5

47 reviews

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No history of asking for reviews

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2.8

All reviews

(47)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

excellent

I ordered a pair of bloc cobras. They arrived the next day, excellent quality and the best price on the net.
Wouldn't hesitate to use direct sunglasses again.

26 June 2011
Unprompted review
Rated 5 out of 5 stars

I simply got what i saw

I wanted original stylish hard case for my Smith Super Method sunglasses. I discovered this item here and just decided bought it. I was surprised how fast i can put my sunglasses into new protective case. I'm definetly satisfy with this purchase.

Thanks for fast service, Martin, Czech Republic.

23 June 2011
Unprompted review
Rated 5 out of 5 stars

Was concerned

I was a bit concerned buying a pair of Oakley straight jacket from this company seeing all the 1 star reviews here.
Ordered Monday night and as it wasn't in stock and it said 3-5 day dispatch, I didn't expect the glasses any time soon. Gotta a e-mail Wednesday with tracking number and received the glasses to day, Friday, pretty fast considering I live in Denmark.
Seeing the negative reviews in here, I wrote them tuesday night already asking how the order was going, got the reply friday, right after the sunglasses ;), so a bit slow there.
The sunglasses were £8 cheaper than any where else in UK and £50 cheaper than Danish sellers.

3 June 2011
Unprompted review
Rated 5 out of 5 stars

Hassle free

I needed a pair of sunglasses for a holiday and saw they were the cheapest online. I chose a pair that said 'in stock' and ordered on a Monday. They arrived first class on Wednesday morning, well packaged and authentic. Very happy.

1 June 2011
Unprompted review
Rated 1 out of 5 stars

Terrible company

Don't buy from these people. I went through months of pain arguing, writing emails etc, their customer service is terrible and it seems their refunds department is permanently on holiday. Or maybe they just don't have one.

Awful shopping experience from start to finish. The prices may look good but it's really not worth the hassle.

26 May 2011
Unprompted review
Rated 5 out of 5 stars

Excellent

I'm an internet seller and I know that people usually give review when they are dissatisfied with service and don't bother when everything is OK. Direct Sunglasses flagged up a problem with my online order - I'd managed to pay twice - my fault, wifi cutting out, phoned me and sorted it out. the colour of sunglasses I wanted weren't in stock and they asked me if I could wait a couple of days. I said I would. My sunglasses arrived in a couple of days.

16 March 2011
Unprompted review
Rated 5 out of 5 stars

very good service

I ordered a pair of Mui Mui over the phone. they didn't have the ones I wanted in stock but offered me a really good alternative with no quibbles if they didn't suit. They arrived the next day and were better than the ones I thought I wanted.

11 March 2011
Unprompted review
Rated 1 out of 5 stars

Not recommended to buy from them

After almost 4 months, I have neither received the sunglasses I ordered, nor the refund they told me two weeks ago they would send. Their customer service is the worst, emails not being answered, whenever I called, I got promises that were never kept. This seems more like a fraud then a legitimate business to me.

26 February 2011
Unprompted review
Rated 5 out of 5 stars

Thank you direct sunglasses!

I live in France and placed my order by phone with the helpful staff who gave me the advice I needed and two days later my sunglasses arrived by special delivery. they were cheaper than I could get anywhere else online and certainly cheaper than I could buy in France.

24 September 2010
Unprompted review
Rated 1 out of 5 stars

After 2.5 months still waiting for item. No refund.

Placed an order in june 2010 and still waiting. After submitting the order, they charged my creditcard almost immediatelly and in the email promised to deliver the item in 3 to 5 working days. After two weeks of waiting, I opened my account and there was an information that the item that I ordered was out of stock. So, I asked, when I should receive this item, and they promised again to deliver this item in 3 to 5 working days. After additional 4 weeks of waiting, I still have not received the item and I have give up the hope of ever receiving these. Last two weeks I have tried to get the refund, but I have pretty much give up the hope. Please, do not order anything from them. There is a good change, that you never get that item or the refund. If you think that my issue is somehow unique, please find the similiar post from here and others review sites.

6 September 2010
Unprompted review
Rated 1 out of 5 stars

ABSOLUTE DISGRACE!!!!!!!!!!!!!!!

I placed an order with this company via Martin. After waiting for at least a week I contacted him to find that two of the three items I requested were out of stock. The order was cancelled and no items dispatched. However, after this company decided to take the full amount from my credit card (for goods never ordered or dispatched). When I requested a refund they had the audacity to inform me that the law allowed 30 days for them to make the refund. No refund has yet been made and the 30 days have gone!!!! WHAT AN OUTFIT - NOT TO BE TRUSTED!!

9 July 2010
Unprompted review
Rated 5 out of 5 stars

Brilliant Service

I was attracted to the site because of the low prices, and to be honest I expected pretty poor service, but they have a great team who helped me choose a pair of sunglasses and I could call at any time if I had any further questions. Delivery was first class recorded and completely free.

8 June 2010
Unprompted review
Rated 5 out of 5 stars

excellent

This is my second purchase at Direct sunglasses and received the same excellent service. First the model I needed is not available anywhere but here, on top of that for very competitve price. Shipping was international but it just took a few days. I f you deal with Directsunglasses you can expect smooth transaction for sure. Buy with confidence.

13 December 2009
Unprompted review
Rated 5 out of 5 stars

Excellent

I've had nothing but the best service from these people, it was quick, smooth, professional and in every way a great service offered. I would highly recommend them to others and I have just purchased a 2nd pair for my husband....EXCELLENT thanks

29 September 2009
Unprompted review
Rated 5 out of 5 stars

Excellent service

Item I wanted not available. Was offered excellent alternative by person on phone who took time to help me choose. Sunglasses arrived quicker than the 48 hours I was quoted.

22 September 2009
Unprompted review
Rated 5 out of 5 stars

Fantastic service

ordered item was kept updated via e-mails
arrived when they said
very happy
if i could of improved upon anything glasses should state immediate dispatch or on order(will take a few days)

20 August 2009
Unprompted review
Rated 5 out of 5 stars

Excellent

It was my sons birthday, i called they checked the stock and i received the sunglasses in 48hrs, i cant reccomend then highly enough!!!

2 August 2009
Unprompted review

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