Directski.com Reviews 

372
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Travelers frequently mention that the staff and resort reps are extremely helpful, friendly, and well-informed throughout the entire journey from initial booking to departure. Customers also love how smooth, simple, and well-organized the booking process and airport transfers are, making their ski holidays completely relaxing and stress-free. Some reviewers were not happy with minor communication hiccups or arrival delays involving local transportation and properties. Despite these occasional inconveniences with transport or property choices, people still describe their overall trips as wonderful and praise the team for handling issues professionally.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and friendly from the booking stage all the... See more

Service

People report positive experiences with service, highlighting a seamless booking process, accurate... See more

Holidays

Customers expressed great satisfaction with their ski holidays, highlighting seamless organization from... See more

Booking process

Reviewers express great satisfaction and appreciation regarding the booking process, highlighting that it is... See more

Location

Clients share positive opinions on location, highlighting breathtaking ski resorts with pristine slopes and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nodlaig was very helpful in planning stages and responded quickly to queries. Bus transfer and info all good. Communication good on way home when flights were affected by weather. We had little need f... See more

Company replied

Rated 5 out of 5 stars

Third year travelling to Andorra with Directski. Very easy website to book and pay for flights, hotel and ski packs. Saved a lot by booking well in advance. Directski Reps are very helpful in t... See more

Company replied

Rated 5 out of 5 stars

It’s just wonderful to go skiing and have everything done for you, no stress with transfers or hotels. We had an amazing holiday with the family. Hotel was fantastic, we have been there several time... See more

Company replied

Rated 5 out of 5 stars

Travelled with Directski to Zell am See in Austria. Everything went exceptionally well. Through Dublin Airport in 15 minutes including check in and security. Flight and transfers on time. Excell... See more

Company replied


Company details

  1. Ski Holidays

About Directski.com

Written by the company

Directski.com was founded in early 2000 by two Irish entrepreneurs and ski enthusiasts who had a vision to create the world’s first online ski holiday company.

Our ethos was, and still is to this day, to provide a simple, low cost way to book your ski holiday online, without the need for expensive brochures and high street shops.

Directski.com has always been a champion for making great ski holidays affordable for all.


Contact info

4.8

Excellent

TrustScore 5 out of 5

372 reviews

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4.8

All reviews

(372)

53 reviews in the last 12 months

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Rated 4 out of 5 stars

Westendorf 10 -17 February 2024

Dad travelling with 11, 10 & 6 Year Old, staying at Hotel Post flying from Cork Airport.
Holiday well organised and ran smoothly. Booking Office Staff, Transfer Reps and Resort Reps very knowledgeable, always available and nice to deal with.
Stayed at Hotel Post which is close to the Ski Lifts, the food is suited to all, (there to ski not a culinary experience). Sabine there is a great host.
The Reds Ski School are very professional and the Instructors are brilliant with children, ours looked forward to Ski School and even went on the Friday (the last day) we would normally ski together on the last day).
The village is safe, great for kids with the locals appreciating the business.
Shaun the Resort Rep great with the Kids and very helpful and courteous throughout the week. Gave detailed information on the night skiing & tobogganing in Soll, travel to / from. Text locations of where to watch the Irish Rugby Match etc.
A great holiday and looking forward to the next time.

18 February 2024
Directski.com logo

Reply from Directski.com

Delighted to hear you enjoyed your holiday in Westendorf with us. the Hotel Post is a special place and Sabine is very attentive to the needs of Directski.com customers. Shaun, our resort manager is a gem too, we are lucky to have him as part of the team.

Thanks for your comments,
Laura

Rated 5 out of 5 stars

Fantastic company to book with

Fantastic company to book with - all staff/customer reps are friendly, polite & very helpful. Also very interested & enthusiastic in your holiday options.
Website is easy to navigate. Great ski resort options.
Telephone customer service is immediate.
Resort Manager Jon was superb - visible presence in the resort & daily check-in texts

19 February 2024
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Reply from Directski.com

That's wonderful to hear you enjoyed your holiday so much.

Thanks for your feedback and comments.

Laura

Rated 1 out of 5 stars

Skiing holiday last week- Lyon Airport…

Skiing holiday last week- Lyon Airport to Les Arc. It was a transfer from hell both directions. 2.5 hr outbound journey took 7 hrs. Return took 5 hours, the bus went 1 hr off route to collect other passengers. The rep repeatedly asked the bus driver to slow down as many passengers were sick and children vomiting. When we arrived at the airport direct ski didn’t have young children booked on the flight. As a result we only barely made the flight. Lesson learned, we will never go on a package holiday again!

10 February 2024
Unprompted review
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Reply from Directski.com

I'm sorry to hear you were disappointed on your recent holiday with us. Transfer times will vary throughout the season depending on traffic on the week in question. We are aware that there was a significant delay due to heavy volumes of traffic on the days of your departure and arrival, once the driver became aware of the situation, he took a detour on regional roads in order to avoid the grid locked motorway, however I can fully appreciate your frustration particularly when travelling with young children. We will continue to look and work on possible ways to avoid this for future.

Thanks for your feedback.

Kind regards,
Laura

Rated 4 out of 5 stars

Great Value Access to a Brilliant Resort

The chalet was good value and quiet although not quite ski in/ski out. The transfer was made very difficult by the farmers strike in France which was beyond your control and the resort manager handled it well in the circumstances. Ski holidays are often not straightforward but you managed the situation well in the circumstances, which is more worthy of praise than just doing it okay when everything goes smoothly.

5 February 2024
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Reply from Directski.com

Thank you for your feedback. I can imagine it was a stressful day for you. I'm glad to hear that you felt reassured, and the situation was dealt with in the best possible way given the circumstances.

Kind regards,

Laura
Customer Experience Director

Rated 5 out of 5 stars

Pas de la Casa

I couldn’t fault anything about our experience with DirectSki, our resort manager Roisin was available and helped us 24/7 and the transfers were on time and hassle free

5 February 2024
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Reply from Directski.com

It's lovely to hear you enjoyed your holiday with us. Thanks for taking the time to give us your feedback.

Laura

Rated 5 out of 5 stars

Seamless

Seamless from start to finish.

12 February 2024
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Reply from Directski.com

Glad to hear that! Thanks!

Rated 5 out of 5 stars

Thoroughly enjoyable trip to Westendorf

14 of us went to Westendorf for a week’s skiing. The group booking process was handled extremely efficiently by Amy and she facilitated some changes in travellers at nil cost.
Direct-ski staff were on hand to ensure that check-in went smoothly in Dublin and the Aer Lingus flight was on time.
Transfer took 2 1/2 hours from Salzburg.
Our resort rep Shaun was really excellent.
We were half board in the Hotel Jakobwirt and the accommodation, food facilities and staff were great.
The skiing was rubbish - bad snow due to high temperatures and rain a few days before our arrival. Can’t blame that on Directski!
We did manage to ski until lunchtime every day but it was too warm & slushy after that.
Directski did their job well and everyone enjoyed their holiday

10 February 2024
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Reply from Directski.com

Delighted to hear your week skiing with us went well.

Thanks for taking the time to give us your feedback.

Kind regards,
Laura

Rated 4 out of 5 stars

Amy at SkiMcNeil was very knowledgeable…

Amy at SkiMcNeil was very knowledgeable and helpful
throughout the booking . Cost was higher due to late booking so I recommend early is better . 10. days away so let it snow .

30 January 2024
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Reply from Directski.com

Glad to hear we could assist you through the booking process.

Kind regards,
Laura

Rated 5 out of 5 stars

Great communication and well organised…

Great communication and well organised staff with good knowledge of the area. Helpful both at dublin and salzburg airports which reduces the stress of travelling.

6 February 2024
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Reply from Directski.com

Lovely to hear this, thanks so much for your comments.

Kind regards,
Laura

Rated 5 out of 5 stars

Great experience on collecting and…

Great experience on collecting and return but we are all women over 50 and we were not advised in advance one of the rooms had bum beds

29 January 2024
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Reply from Directski.com

Dear Carol,
Thank you for your review, and so glad you and the ladies enjoyed your time on the slopes!
The apartment description on our website (this would have also been highlighted online during the booking process) includes the bed configuration where bunk beds are noted. When in doubt, our sales team are happy to answer questions about properties and destinations.
We wish your holiday had been absolutely perfect and I will be in touch via customerservices@topflight.ie shortly.
Kind regards,
Tiffany

Rated 5 out of 5 stars

Super smooth snowboarding trip

Great snowboarding trip to St. Johann with Direct Ski. Everything went smoothly - from flights to transfers to equipment rental and additional instruction. Hotel (Sport Hotel) was half board and the food was so good (and plentiful) we didn’t need to go elsewhere for dinner. Will be using DirectSki again.

30 January 2024
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Reply from Directski.com

Thank you John - We are delighted that you enjoyed your ski holiday with us in St. Johann!
Kind regards,
Tiffany

Rated 5 out of 5 stars

Direct ski is a a very efficient company.

A fast and efficient transfer to our hotel on arrival. All necessary information was passed on by our rep on the transfer.
Amazing organising for our change of airport when returning home, Barcelona instead of Toulouse, due to road blockages in France.

30 January 2024
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Reply from Directski.com

Thanks for your thoughtful review, Gene!
Every season brings new and unexpected challenges - The road blocks in France definitely made 'the list' this year. We are so happy that you enjoyed your holiday with us and hope to see you out on the slopes with us again in future!
Kind regards,
Tiffany

Rated 5 out of 5 stars

Such a great company to go with

Such a great company to go with. 2nd year in a row and the communication before hand is 2nd to none. Everything is organized. Would highly recommend,

20 January 2024
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Reply from Directski.com

Thanks so much, really appreciate the positive feedback.

Laura

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