Direct Save Telecom Reviews 

Very helpful and excellent customer service by Rosemary

I needed to update my name and email address on my account. I sent a request, provided the required documentation, and the customer services advisor called Chloe made the changes. Great customer service.

I appreciate Gabor’s help to solve my problem caused by the default router. Thanks for your support.

Spoke to Kerry to arrange my new fibre package and what a breath of fresh air she was, she explained everything in simple terms and was very clear and informative and also very pleasant to talk too, thank you so much for making my task a simple one.

Added multiple unnecessary fees and stipulations at the end of a broadband contract that are not normal for other providers.

Clearly an attempt to trick you out of more of your money.

Really quick explanation fantastic quick service recommend to my friends and family experience was very good

I am a customer of direct save since March 2025, but now havent had internet for 3 months. Ive sent about 10 emails to customer support, and they dont answer the phone. I asked for technical support, and after no response, Ive now asked for a refund. Still no reply.

I have been a customer of Directsave Telecom for many years. My yearly contract expires in January so I contact them in plenty of time to renew. This year, so far I have sent 5 emails to customer services and filled in 2 online contact forms, but have had no response whatsoever. Obviously they do not know the meaning of customer service.

The person was well spoken and very helpful

Really Professional Customer Support. Very Much Appreciated with explanation of technical options.

Terrible company customer service needs more training especially Dan who was very rude called me a liar and just wouldn’t listen to my complaint I had been a customer for good few years but my Wi-Fi signal was terrible so in Sept 2025 and spoke to a lady who spoke to technical services on my behalf and they had told her I couldn’t have fibre optic and couldn’t do anything about my care alarm so I was at the time paying £30 a month and all they did was give me a reduction to £26 a month but still couldn’t improve my Wi-Fi and Dan said it doesn’t matter if I was a loyal customer and as I was leaving there would be a leaving charge which I think is disgusting as I never got the service I was promised and I told Dan the leaving fee I would have to pay in instalments as I am a pensioner of 73yrs old and vunerable and didn’t being spoken to like I was and Dan needs extra training on how to speak to the public

My customer ref is 22184

Went with Direct Save for the great price, have stayed for nearly a decade now for the outstanding customer service, fast technical support and continued great pricing, my bill goes down with every upgrade! Very friendly and professional staff.

Brilliant customer service, great to talk to and understanding

Julie was very helpful with getting me set up with fast speed wifi for my new flat. I haven’t received it yet but what I can say so far about the company is: so far, so good. Very impressed with how easy she was to speak to.

Help me so much as ive been trying to find a house phone company for days I phone this company and straight away they helped me

Excellent customer service from UK based agents. Waiting under 5 minutes to speak to someone. Stable and reliable broadband too at competitive prices. Into my second year with Direct Save and happy with this provider.

A total pleasure to do business with! Call answered promptly by an actual person, Kerry, who dealt with everything to do with setting up a new account immediately. Previous experience was similar, very helpful in trouble-shooting a new setup and liaising with Openreach to solve connection problems.

She was lovely and helpful

I have had an appalling service from Direct Save Telecom and would not recommend to anyone to enter a contract with them. I arranged a landline contract for my elderly mother who is vulnerable and isolated without a landline as this is her only means of communication with family and friends. On a few occasions since 2024 the landline stopped working and Direct Save attributed this to poor signal. In these instances the issue was eventually resolved after a few days. For the majority of December this year my mother’s landline has not been working and I have contacted Direct Save on three occasions. Initially I was informed that it was due to “an outage” but this has not been resolved for a month now and no communication from Direct Save about this. On the second occasion I called them, the call handler was rude and dismissive about the problem, whilst on the third occasion I was informed that the problem had been resolved and the router simply needed to be reset which I did, but still the phone did not work. I have since registered a formal complaint as my mother is paying for a service that she cannot use. I have since cancelled the contract and am pursuing a refund for loss of use. I have no faith that Direct Save will address this problem and my mother has been unable to make calls for a month. I fully expect that I will need to escalate this to Ofcom. Avoid this company at all costs!!

Subsequently replied to Direct Save who have asked for my account number and contact details on 6th January 2026

No communication whatsoever from this company they are the worst I've had to deal with trying to speak to somebody to even order anything they have been communicated whether I have a service with them or not they have not sent me a router and I wouldn't bother with them