The time between ordering, paying for, and receiving the AV157 was rather longer than I expected ( almost 1 month). Despite ordering on UK website item had to come from the USA. Arrived with wrong... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Online superstore for electronics
Contact info
United Kingdom
- +44 1304 807999
- info@directnine.uk
- www.directnine.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Found exactly what I needed and…
Found exactly what I needed and delivered on time
Well I bought radio cassette from…
Well I bought radio cassette from direct nine 119 pounds they conned me it weren't worth 10 pounds and it don't work how can you let firms like this on line I think half the comments are lies just for you to buy so they should shut you down as well shocking next time I buy on line won't be looking at your lies

Reply from DirectNine United Kingdom
I couldn’t find this anywhere
I was looking for a pair of tweeters that not available anywhere (or cheaper than I found here), except for directnine. Will definitely save this website for future use.
Good communications from placing the…
Good communications from placing the order to receipt of goods.
Issue resolved.
My goods arrived on time and in good working order, however they were shipped from USA so just be aware that the company do not have a UK office and source there items from the closest place to you, so depending on what you ordered it might well be from within the UK.
However my issue came when I wanted to return the item for a refund, I needed to return it to the US but had to pay for postage which was going to cost me almost as much as the item cost, but I am pleased to say after a bit of going back and forth with the company they have agreed to refund me. So if you do your research and ask the company where your item will be coming from and your happy with that then there is no reason not to use Direct9UK their shipping cost are reasonable and the item arrived when they said it would and also they did respond to all my emails and resolved my issue in the end.

Reply from DirectNine United Kingdom
Excellent service and alarm works…
Excellent service and alarm works really well. Very pleased
The item was delivered promptly
The item was delivered promptly, and the comunication was good
Delivery was very quick
Delivery was very quick, turned up much faster than expected with great communication on tracking details
Don’t rule them out!
I ordered a shake light flashlight for my son at an expensive £147 with shipping.
After purchasing I read the reviews and was worried the product would never appear.
However, in time I received a tracking link to DHL and I could follow the progress of my order which arrived just 2 days later than the delivery date.
Only 4/5 starts as I also received a scam DHL email asking for tax customs money which I did not respond to.
Don’t rule this company out, my product arrived in good faith.
Good quality item and professional…
Good quality item and professional service
Be vary wary
Be vary wary - although ordered goods arrives after 2 weeks - in this time I was inundated with phishing emails asking me to verify email address etc - I ignored all of these and contacted my card provider to flag a potential fraud - the goods have arrived but it looks like systems have been hacked by phishing scammers. Be extremely careful

Reply from DirectNine United Kingdom
Dynasty pro wireless set does what it…
Dynasty pro wireless set does what it says on the tin enabled the settings of rear speakers to surround sound without trailing wires.
Prompt live résponse to enquiries.
Good response from a real person when chasing order by phone. Would have been helpful if supplier and deliverer hsd used same tracking code!
Good communication and updates…Good service
Good communication and updates regarding my delivery.
This company is a scam
This company is a scam. Do not order anything from this company. You will not get what you order and you will be charged 5 times the standard price for what you do order., plus when you place the order, you will not receive any refund for the items you don't receive. These people are scammers and need to be shut down and jailed. Not all the positive reviews say basically the same thing worded differently and note all the name's are very similar

Reply from DirectNine United Kingdom
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







