DirectNine United Kingdom Reviews 

Good service good product

Excellent, just as promised and in perfect delivery condition and time

I confidently discovered my purchased device by searching on Google and landing on DIRECTNINE. I can assure you that if I'm looking for something unique, DIRECTNINE is the place to find it.

It's an excellent resource for uncovering one-of-a-kind devices, which is exactly how I found mine.

Clayton. 👤

Very Quick help with a repeat order that wasn't shown on the website, great communication and great product!

Happy with the returns service as had chosen the wrong product for what I needed, outstanding customer service.

DVD writer is amazing! Only a single lead necessary. Not sure what the media disc that came with the machine is for

Great seller thanks

No dramas easy to order. Appear to be the only people who could access what I needed.

I thought it was a UK based company, but good communications and fast shipping once dispatched

Good communication and the product is perfect.
Light weight
quiet when open and close
when open it stays open and it doesn't automatically click back loud
obviously orange colour is brilliant

Great service and product!
7500 games for the legends ultimate machine.
Instructions was easy and very well set out. Was an easy install process which I thought would be tough.
Love the games let you know in a year when I’ve tried them all 😂
Thanks again highly recommended seller

Do not use!

Bought item from DirectNine in UK. They elected to ship item from USA but was not advised of this and clearly that is their choice. However the product did not work as advertised and when I tried to return it they insisted I pay to ship item back to their USA address rather than their UK address, effectively making the product non returnable due to the international shipping costs they wanted me to pay!

I tried repeatedly to resolve and even offered to pay for the cost to post to their UK address but they refused and after escalation offered a voucher rather than a refund so have had to raise with third parties and credit card company for resolution to try and get a refund for the item. A complete waste of time and effort.

Avoid this company.

I ordered this item on behalf of an elderly family member. We were unsure as to whether the ear pads would indeed be compatible with the original ear phones. We were relieved - and delighted to find that they fit very well. He finds them comfortable to wear and working well. Delivery took a while longer than usual these days - clearly the product had to be sourced outwith the UK, but the wait was worthwhile because of the positive result. The item was delivered by Royal Mail and arrived intact. We were kept informed throughout with respect to progress of the order. I am unable to submit a review requested by the manufacturers - avimabasics.com - some issue with the domain / security. Otherwise, very satisfied with the outcome. Thank you !

Good service

The product I bought was very good, just took a little longer than I thought to receive it, otherwise I would have given 5 stars

Product as per my expectations and delivery as per my expectations

Great prices! Although the parts were a little late, this was not DirectNines fault and their communication was excellent and honest.

Had just the product I needed.
Fast and efficient service.

I ordered over ear headphones, waited weeks, once arrived these clearly were not over ear as advertised, I contacted customer support, explained not as described, i was asked to provide photos of damaged packaging?? I Replied saying as stated the product was not as advertised, nothing wrong with packaging!
Again asked for pictures so I sent them anyway. Then told to keep product and use( which I had already explained I could not use due to them being on ear rather than over ear and the company would issue me a 25% discount off my next purchase!! No refund !!! I have asked again to return for refund. I will never use directnine again!
They have obviously not read my reasons for return and are not interested in customer satisfaction. These cost me approx;£80.00.!@! And after still refusing to refund and me advising them of my review they tried to have it removed by asking for further details to acknowledge I'm a genuine customer!!!! Still no refund! They still don't care and I got asked for more photos of the inside of the package!! WHAT A JOKE AND PATHETIC!!!