DirectDoors.com Reviews 

We ordered double sliding doors and had to wait a few weeks for a joiner to come fit them. We checked everything was there but when the joiner came to fit the door it became apparent that one of the runners was a different size. Customer service was terrible and not only did they try to blame me for not realising on delivery but they also suggested it had been “squished” a solid metal bracket!! Our joiner also tried to explain but they suggested it was a fitting issue. Joiner explained he has 29 years experience. He also sent photos as proof but as of yet we still only have one door up. One of the doors also has strap marks indented into it but they refused to replace it. Avoid!!

In response to the below. We did check that all items were supplied and there was no way of knowing that they would not fit until the joiner attempted to fit it. It was the wrong size and not easy to spot to the untrained eye. Also the damaged door has not been mentioned.

I ordered 4 Chelsea 4-pane doors and 4 Shelton Door Lever handle packs. The handles have given me so much trouble. When they arrived, 2 of the latches were incorrectly send. These were replaced but I had to first send them back, pay for the postage and was then later reimbursed. Not a great start but it's fine these things happen. The doors also came damaged but I never complained about these as I needed to get them fitted because we just had a kitchen extension done and were running on tight timelines.

When the doors were fitted by the carpenter he had problems with the handles, they were very wobbly. The are slim line and they don't attach to the doors at all with screws like other handles. Both handles are screwed to the spindle by a small grub screw. This seems to me to be a terrible design. After sending them numerous videos I sent them then handles for them to test. They said there were no issues even though I got 2 different carpenters at my cost to install them. Both agreed they were a terrible design.

After many more conversations and back and forth with video's, they agreed for me to send them back and sent out new ones. I actually don't think they were new at all as you could see the black paint had come off on some of the handles. At this stage I really didn't care much anymore as I was so fed up.

Out of four handles one of them is less wobbly then the others. After 6 months I tried to clean one of the handles with a little bit of washing up liquid as it was sticky and the black paint has peeled off!! Like I said before, these handles are terrible and should not be sold as they are not fit for purpose.

The only reason I am giving them 1 star is because Customer Services have tried to help and I appreciate that but I cannot give these handles any stars at all.

I have a lovely new extension but the door handles have ruined the final touch and is so embarrassing. I cannot even replace the handles with anything else as they have said none of the handles will fit the hollow door so I am stuck with them until I change all the doors!

The handles have given me more stress then all the building work and digging of foundations ever gave me.

Whilst delivery was quick and the doors are great I only got sent 1 set of fixings for 2 doors hopefully I'll receive the second set soon

Nice quality oak veneer door, delivered without hassle. Good communications with company. Would use again for my property business.

This is the second time I've used Direct Doors. The doors are absolutely beautiful, the pictures online simply don't do them justice. Excellent service and extremely quick delivery.
I would definitely recommend using Direct Doors

Excellent service from initial enquire to products being supplied on selected date
First class components and glass doors superb

Good choice of product, simple ordering process, very reasonable delivery time for bespoke made door.

Door was exactly as described, fitted perfectly and looks great in situ. Came without a latch but picked one up at Screwfix for a fiver.

quick delivery.... doors look good on first inspection

Fabulous door, excellent quality. Great service, arrived when expected. Two people brought in the door and left it where asked, were very polite and helpful.

A very simple and straightforward process to purchase a front door. Good communication from the company and delivery when promised. A very competitive price for a good quality door. I can’t fault them.

We ordered 2 firedoor sets from Direct Doors. They have very friendly customer service and small changes to our order were smoothly updated. Doors arrived the exact date and time that was promised, and they were easy to install and are absolutely beautiful!

Thank you for excellent service!

Great service with good prices, even after making a mistake when ordering, a quick call was handled without fuss and the correct product delivered. Good to deal with a company that knows how to treat customers properly.

Excellent products and equally excellent service!
The products are very good quality, I can recommend

Awful experience, the worst aftersales I have ever had. The doors we purchased were c.£3k which was a luxury purchase for our kitchen. The quality was not what we expected and the whole experience was a let down.

This company have set their T&C's to fit them not the customer, if you read other reviews you will see how dismissive and defensive they are citing their T&C's...not a customer friendly business.

Don't use them.

Very happy with the doors; really excellent value for money and a nice product. Delivery was when expected and the delivery guys were friendly and efficient; calling to let me know they were on their way.
Installation should have been very straightforward, but instructions were unclear.
Specifically: I ordered a set of double glass doors. This comprises two panels, two sets of rails & hanging brackets, two pairs of soft closers and a connecting piece.
The instructions supplied were for each of these bits of hardware separately, rather than one step-by-step document.
The basic product (rails & brackets) comes with end stops (close end and open end). The soft closers fit inside the rail. I now understand that the soft closers are intended to replace the end stops altogether, and indeed if you're fitting two rails in a double configuration, you can't physically put the end stops where they would need to go due to the positioning of the brackets.
When I emailed to check that the end stops were in fact redundant, the reply I got told me that I'd taken a photo of the end stops, which go at either end of the rail, and attached the same instructions I'd already read. In fact neither open- nor close-end stops can be fitted with double doors and soft-closers. They're not unsubstantial bits of steel and it's a great shame to put them in the bin. One of the reasons I didn't twig sooner is that you don't expect to be sent bits that you can't use; it's not as if these boxes are straight from factory because one pair contained the handles; it would be very easy to remove the redundant stops.
The other small niggle is that there were significant burrs on the holes that accept the grub screws to adjust the height of the doors; these needed to be filed down to allow the doors to be hung at minimum height.
Once installed, I'm very happy with these and will likely order another pair for a different room. However, DirectDoors should:
1. remove components that are redundant from the package to avoid confusion (and presumably save themselves money!);
2. Create a decent set of step-by-step instructions so that when they sell a combination of products as a pair of double-doors, there's no trial-and-error in installation; and
3. not assume their customers are incompetent, and make sure that any member of staff offering technical help is equipped with the knowledge to provide it.

I want to share my experience with Direct Doors, regarding a recent order, and provide an honest review of the process.

Initially, the ordering process seemed promising, the website is exceptional and I enjoyed the intuative nature of the site. I specificaly and very deliberatly filtered on delivery duration availability and anticipated a timely delivery for my ongoing project. Unfortunately, the excitement turned into disappointment when I learned about unforeseen stock availability issues. While I appreciate the effort to communicate promptly, the lack of prior notification about stock status during the ordering process was inaccurate and has caused significant interuption in the sequencing of the works and a delay on handover of the project.

The subsequent correspondence highlighted the challenges faced by Direct Doors in managing stock, and I understand these issues may be beyond their control. However, clear communication during the ordering phase is crucial for customers to make informed decisions, an aspect that was lacking in my experience.

The delay in delivery has resulted in additional complications for my project, and the financial impact extends beyond the initial cost of the doors. Moreover, upon receiving (part 1 - door frame), I noticed defects with the priming in the internal beading, the priming was almost non existatant, clearly not what was advertised and fell way short of my expectation.

In my recent communication with Direct Doors, I emphasized the urgency of my situation, I ordered the doors on Monday 29th Jan 24 in the 4-5 working days delivery filter and to date 12th Feb 24 but unfortunately I still do not have a confirmed delivery date.

I believe, given the financial losses incurred due to the delays and poor quality finishes on the door frames, that some form of compensation should be considered. I understand the complexities involved in supply chain management, but as a consumer, the overall experience has been poor. The lack of accurate information during the ordering process, delays, and quality issues have added unexpected layers of inconvenience and cost.

I appreciate Direct Doors' commitment to prioritizing my delivery once the doors are restocked, but improvements are needed to prevent similar issues in the future. I hope this review serves as constructive feedback, and I look forward to a resolution that ensures a positive outcome for both parties.

Great delivery service. Driver was helpful and friendly. Communication for delivery dates and time was great. Thank you to all involved.

Worse experience of a door company.
The doors are cheap quality does not reflect the price.
Customer service no use unless you buying.

They had what I wanted in stock and delivered it quickly.