DirectDoors.com Reviews 

Previously had great mdf doors from JeldWen a long used supplier in Texas. Since then spent over £800 on ridiculous excuse for an oak door which has taken ages to get replacement for cracked frame (drove 2 hrs to Leeds ourselves for that from LPD) and then warped threshold (took over 2 weeks) but the worst of it is the reality this is not only a pieced frame but a thin veneer door over layers of softer wood as revealed by the cores when installing lock sets. And yes, the door has warped straight away altho layers of finish per enclosed directives: non water base stain then varnish and heavier sealer for cut ends. We know what we are doing, having been in commercial construction 55 years US & UK. Bottom line UK: never buy a hardwood door online, go to a trusted local supplier, it's worth the extra cost. You don't want to burn £813 like we did.

Ordered a pocket door via our bathroom fitter, spending over £700 on the order, frame was delivered ok, the door was then delivered in a different shipment on the 12th October. The bathroom fitter, went to unpack and install the door on the 19th October and the door was faulty. Contacted DirectDoors immediately upon seeing the fault, who flat out refused to replace the door. They said their T&Cs said we had 48 hours to tell them about it. I contacted Citizen's Advice who said the refusal to replace the faulty door was a breach of the Consumer Rights Act 2015. I took this information back to DirectDoors, who continued to flatly refuse to replace the door. I explained to them it's against the law to refuse to replace the faulty door as per Citizen's Advice information and they still refused. I am now in the process of continuing my complaint with Citizen's Advice. DirectDoors has now substantially disrupted the progress of the work we're doing, basically we're at a point now where nothing can get done until a new door is sourced, and DirectDoors are refusing. So we'll see what Citizen's Advice will assist with from here. Shall update in due course, but I'd steer VERY clear of this company as it seems this is a reoccurring problem. I'd give them zero stars if I could.
Update: spoke to the MD (apparently) who was unhelpful, adversarial and wanted to reinforce his clear view that this was our problem for not reporting the faulty door within 48 hours. Apparently a week is "well outside the timescales". I would think a week is a reasonable time frame. Anyway, the company was firm they refuse to partially refund (we only wanted the door replaced) refusing to replace, absolutely no regard for the customer and utterly appalling to deal with in every sense of the word. Wish I'd read all the other reviews that had similar experiences when there's a fault and the company does not care one bit about it.
Update: not “well over a week” but exactly a week the door was on premise untouched and upon immediate inspection after unpacking the door the fault was reported. As anyone will note from the reply below, DirectDoors does not give a flying f… about you when there’s a problem. AVOID. Clearly the rot starts at the top.

Only wish i had read recent reviews for this lot. I had door dropped off a week after the other parts, the delivery driver just left it in my garage and drove off without even knocking on my door, perhaps he already knew the door was damaged. Anyway i left it in my garage until weekend when my chippy fitted it, we took the packaging off to find dents and scratches over the door.
I contacted Direct Doors and after some consideration their excuse was they would not credit me or replace the damaged door as i should have reported damage within 24 hrs. Poor Poor Poor company to deal with.
I will also say very expensive these mexicana doors can be bought separately for about £130, which means there little bit of steel they supply cost nearly £300, a total rip off.
Steer clear

in reply to your email below i suggest you get your facts right the door as i stated above was delivered separately and was on the 21st of September, i had an email off your colleague Erin at 8.29 on the 21st as follows:-

Hi Neil,
I apologise for the delay in my response while I awaited the response from the manufacturer.
They have advised the door is out for delivery today.

Kind regards,

Erin
ORDERS TEAM

i have bought many doors for many projects off many companies this is the first time i have dealt with Directdoors and the first time i have been sent such rubbish.
I truly wish i had never come across DirectDoors.com

One star is still too much for a company that supplies damaged doors and then refuses to do anything about it.

I certainly would not use them again. Please avoid all cost

I would avoid this company and their products. The quality of the doors certainly do not match the price tag. The door came damaged, but this was not seen by builders in time and their returns policy in my opinion does not represent the consumer.
Would never recommend nor use their products going forward.

I would not touch these with a barge pole. Firstly I was told the doors were in stock but actually they were on back order for 8 weeks. Secondly they then sent the wrong doors. Once we received the correct doors, the colors didn't match and the only resolution offered was to buy the wood oil the manufacturer uses. After all the backwards and forwards they wont accept a return even though they are still fully packaged. I may as well have tipped £2.5k down the drain.

I would strongly AVOID!

Great company to deal with, has an excellent range of products priced to suit all pockets. Good website information that is easy to navigate, communication is excellent with flexible delivery to suit customer needs.
Plus, there is a host of helpful fitting and installation information on YouTube and downloadable pdf's
No need to look any further than Direct Doors!
Keep it up guys!

No problem with the order, a sales person contacted me to make sure that the handles I ordered were correct, as I'm having a sliding door fitted.
Door arrived on schedule, all good.

I think they are con artists disguised as a genuine company. The doors arrived and were the wrong size. I contacted them immediately to explain the mistake and they took a long time to respond. After chasing they asked for photos which I sent. Then after more chasing they said that the manufacturers would return them for 20%! Reluctantly I agreed as I had no choice. Then after a few more days they said the manufacturers couldn't take them. I would not deal with them again. They hide behind 'manufacturer' but you can never speak to the manufacturer and so you don't have anybody to complain to. The doors were never opened, never used. Unless you are sure to the mm of your door size don't order from this company because they will really rip you off if you try to return it. I didn't even want a refund, I wanted an exchange! AVOID, AVOID, AVOID

Pretty poor quality for the price. £1100 for a door. The frame is only a 3 piece and is cheap MDF. The paint all comes off when being trimmed. Doors themselves are ok quality. The pairmaker is absolute garbage and is cheap MDF. wanted to charge over a £100 for MDF footer as they don’t come with the door. Better using a local firm who fit, much better quality for better quality and a full service. Won’t use again.

UPDATE:

It gets worse. The handles/latches they sell don’t actually fit the doors and you can’t buy touch up paint. Despite them quoting a RAL number the paint doesn’t match. Absolute cheap rubbish (except they are expensive)

quick efficient service and good value

Customer service was great. Got my doors ordered very quickly. Will definitely use again

Ordered the Thrufold 3+0 doors. Quality product and excellent service

Trusted Customer Thursday, 26 May 2022 Coventry Oak Door Pair - Clear Glass
It was a very easy website to navigate around making it very quick and straightforward to order the doors we wanted. We were kept informed from ordering to the delivery date.
When they arrived, luckily my husband was here to help the driver carry the doors into the house, as I wouldn't have been able to lift them as they were incredibly heavy. My husband shouldn't have done it as he has a bad back, but apparently there was no room on the lorry for a trolley!
Now we have had the doors installed they look amazing and we have had many lovely compliments about them.

Great service, competitive price and terrific product.

Paid £102 for an internal door as size was smaller than standard door width and wanted good quality

As door was so expensive thought would be better quality as wanted a good solid door.

When delivered realised it was no better than bog standard doors you get from B & q
Then when my joiner came I was told it was too wide.
Contacted customer service about returning and was emailed to say cost for return would be £56 which I would have to pay up front before it was collected and there was no guarantee I would be refunded.
Absolute joke.

To make it worse my joiner said I could have got the correct door with correct size of 610mm width for £36 from Wickes which I have checked online and he is correct

They have standard answer to all complaints

But They never reply about their high prices

The customer support staff were incredibly helpful when I experienced a problem with making an online payment. They managed to find a flexible workaround and were supportive in getting the order processed and the delivery booked. The delivery driver was also very helpful and went the extra mile to bring the door into the garage for my elderly parents.

Really love this website, it has a door for every room.
We chose sliding hanging Oak doors for our bedroom en-suite, they look amazing and very different. Also a very narrow glass door for our bathroom. Our house is a little thatched cottage, so hard to find a company that can supply all sizes. Deliver was also very very good.

Brilliant service, brilliant product.
Overall good price for the product.
Will be using direct doors for future works.

There was a small problem with the delivered unit - this was resolved v promptly and efficiently - communication was straightforward and friendly. Very pleased with the door and will be ordering two more.