Directcosmetics Reviews 153

Appalling. They just don't give a monkeys They make things up as they go along. They lie. They ignore you. I wanted to return £80 of unwanted, unopened goods and 2 MONTHS later they still haven't refunded me. I'm going to take them to small claims court. Stay clear

Emailed their customer services the day my goods arrived as the quality of the lipstick was so poor as to render them useless. After 12 days I have heard nothing from them. Worst customer service I have ever had from any cosmetic supplier.
Edit. I now have heard from them after I chased. Bottom line - they are not interested and advise to complain to the manufacturer! The supplier is legally responsible for supplying goods 'fit for purpose'. Avoid.

We have placed 4 orders in a month. For our most recent one we paid expedited delivery. It arrived a week later. We spoke to a woman on the phone who advised it was due to Royal Mail delays. Sure but the customer has just as little control over Royal Mail as you do and have paid for an expectation of delivery. If you can't meet it for reasons beyond your control, do not charge the higher amount. Then she referred me to the "terms and conditions" - the number 1 killer of good will. A total Karen who doesn't understand terms and conditions wouldn't stand when it comes to us filing a dispute with PayPal as we paid for a service we did not get. But its not worth it. This company has no loyalty or good will. The customer service is passive aggressive (she can't even be bothered to say her name when picking up the phone - devoid of any personable skill) We will instead never recommend them and shop elsewhere. Hope they can use the extra money we paid for delivery towards teaching their CS some basic courtesy.

Be warned, if you need to return anything, their T&C's state that you will have to pay the postage (fair enough - unless faulty) and they then state -

"We will issue a full refund to your original payment method, at the price you paid for the product. Please note we will not refund any postage you may have paid on the original order."

NOT TRUE - they charged me an extra 20% restock fee (nothing to do with postage) and when I tried to find the reason why they reverted to type by not answering any emails and just refused to acknowledge me.

So if you need to return anything they will steal from you.

Do some research and find another supplier - there are plenty of honest retailers out there.

I ordered some Olay regenerist cream at a bargain price. It arrived a few days later by Royal Mail.
Fabulous value and service.

100% fake. I bought the La Nuit Tresor 50ml body lotion and 5ml EDP. I bought this to top up the lotion I bought and it doesn’t smell like the one I bought from John Lewis. The lotion smells very synthetic and doesn’t even smell close to the one I have. The 5ml EDP is worst. Weird smell, doesn’t lasts long on skin, and it’s definitely not La Nuit Tresor..What a waste of money.

I've purchased two fragrances and skincare from this company and they were legit items. Both orders arrived very quickly and I will definitely be using them again in future.

Best place to buy discount quality goods. Shopped with them for many years now. Never had a problem. And the products are always so well packed. Hasty despatch and delivery.

My first order with DC. Fast delivery and a very good price. I ordered a tester perfume which usually cost a fortune. Product was genuine and I am happy with my bargain

First time I paced an order with Direct Cosmetics and the service and products were brilliant. Great people highly recommended from my experience.

Ordered a gift from this company in which it didn’t arrive although it apparently did but it certainly wasn’t handed to me. I contacted customer service and they apparently cannot help and it’s down to me. I’ll never be ordering from then again and neither will my family and friends.

I ordered Light blue eau de toilette from this supplier. I have used this product for many years, and love it.. More and more I believe this to be fake product, and I have been misled. I will not be ordering from direct cosmetics again for this reason.

Fake perfume. Ordered a bottle of Joop eau toilette, and recived something that smells cheap and completely different and does not last at all. I had a product from boots and 2 products from this fake selling company. The boots one lasts ALL day and these fake ones smell disappears straight away. You can’t even smell it which is pathetic. Will never order from here again.

Excellent & fast service. Product good, Even upgraded me to a bigger 200ml bottle which was a welcome surprise. Will use again.
Thanks Direct Cosmetics

exactly what i asked for, came in 2 days

I have been a customer of Direct Cosmetics.com for over 8 years and I have always had excellent service, great products and some fantastic bargains. Their orders are always very well packed, the delivery is prompt and the prices are excellent. They are my go to supplier for birthdays and xmas presents.

I'VE ORDERED LARGE ORDER TWICE , AND OK BUT , FIRST TIME I GOT THE DISCOUNT AND FREE DELIVERY ?2ND TIME ONLY FREE DELIVERY ,WHY GIVE A DISCOUNT CODE IF YOU CAN ONLY USE EITHER? BUT FAST DELIVERY WELL PKD N OK , CUSTOMER SERVICES WAS AOK TOO .JUST THOUGHT I SHOULD HAVE BEEN ABLE GET MY DISCOUNT AT THE COMPLETION BUT NOT .

Ordered a fragrance from this site as a gift. I then received a message after 24 hours claiming that the order could not be fulfilled due to 'unforseen circumstances' and a refund was promptly issued. However, the same fragrance then miraculously reappeared on the site at double the price I originally paid!!!

If you want more money for items that you've already sold, maybe you should be honest with customers rather than hiding behind the old 'unforseen circumstances' story.

Can't recommend this company and won't be using again.

I've just received my parcel from direct cosmetics i ordered it saturday and it was deivered today wat a brilliant service thanku will definitely be buying again it came well packed great value for money so if your doubting direct cosmetics don't its not a fake app or fake perfume like some people claim if you buy from.direct cosmetics you'll never shop any where else again so give it a go you definitely won't be disappointed

Too tell you the truth I am sceptic when it comes to online beauty products. But I decided to buy a Sisley cleanser. It was at a reduced price saying few left. To my amazement the product is genuine and I feel blessed to say the least. I have just ordered another product Sisley again. When I looked at Sisley the product cost £90 but online on all beauty it was £56 so watch this space!!’