Directcosmetics Reviews 144

Was a bit tedious about buying from this shop after looking at the reviews... but I took the risk. Quick delivery, great product and is cheap compared to other places. I would recommend, looking at the other reviews make sure you read the description of your product so you know what to expect.

Thank you for your quick and timely service it was very helpful , all goods were in good condition, thanks again !

I have been using this company for a while and no problems always s swift dispach

Missing an item on my order, usually this company has been OK but I feel a little let down now. I only realised when I checked my order history and found that they hadn’t sent an item ☹️ Will give them another chance as I have used them since they first started. Please make sure you include all the items next time.

A dreadful experience with Direct Cosmetics. I bought three boxed lipsticks. One of the colours was far darker than it appeared on screen. The box was opened but the lipstick was unused - clearly not the colour expected. The company insisted that it had been used and sent a picture claiming to show lips marks. There were two very faint, straight, parallel lines on the lipstick which were likely to be where it had been opened at their end and may have touched against the casing. They refused to refund and destroyed the item. I find it doubtful that anyone receives a refund on return!

Purchased a bottle of Calvin Klein CK1 back in July with it supposed to arrive within a few days but never did. Tracking showed it was at Royal Mail delivery depo which showed as being so for two weeks with no further information. A few emails back and forth with Direct Cosmetics they agreed to send me a replacement bottle at no extra cost to myself which I received almost 4 weeks after original order. However when it arrived the fragrance was nowhere near as fragrant to how I remembered it. It smelt like very cheap lightly scented water. I couldn’t really be bothered with the hassle of sending more emails to and fro so just left it. I have just discovered that it is definitely a fake product from the box to the actual fragrance it’s self. I will not be purchasing again from this company, many more legitimate sites out there.

Never received my order. No tracking number, so obviously didn't even bother to pretend sending the parcel. No reply from 'customer service', which I suspect does not exist. Money well wasted. Should have put my money into a charity box instead, would avoid stress.

Super fast shipping, order placed 22th October and order received 24th October.
Package very well secured, products as per order. All perfect.

Terrible excuse of a company - DO NOT USE!!!!
Bought 10 items and then realised they were all shoddy and 3 were opened.
Requested a return and they told me as I bought 10 items it is classed as a B2B transaction so they wont accept it???
Scammers - Do not trust or buy.

Stay far away from this terrible company
Gave me shoddy products and then go on to say I cannot return them.

Terrible customer service.

The order received looked like it had been used and the perfume colour looked out of date, I contacted DB for a return and they hardly get back to you. Absolutely horrendous service, all I want to do is return my order for a refund and I can’t even get a straight answer.

They are so slow at responding, and still I’m waiting over a week later to get an answer on how to return the order.

I will never be ordering again from this company ever again, they take your money and send you a dodgy item and then they can’t even be bothered to get back to you.

Don’t waste your time ordering from them, order from someone else, who are there to help their customers. This company just want your money.

I made an order. My account at Direct Cosmetics shop says the order is incomplete, and payment has not been charged, but my bank account has been charged for the amount. And they don't answer my emails.

Whether sent out wrong item and admitted its wrong but did nt corect there mistake its not my fault they sent either a FAKE OR WRONG ITEM I SAY THIS BECAUSE THE SMELL AND COLOUR WAS WRONG. THEN THEY ADMITED TO SENDING THE WRONG ITEM BUT REFUSE TO HELP WITH A REPLACMENT OR COMPENSATION. SO IVE WASTED MY TIME AND MONEY

As much as I enjoy buying testers from this company I clearly received a tester that has been slightly used. I thought these are supposed to be new. I don't appreciate this attitude. I will not be buying again no matter the price or the item. This business is cancelled from my choices.

Ordered a hairdryer it came with a European plug.Send the items back.And never had a refund from them,I emailed them a few times and I was ignored.Do Not Use This Company Scam.

OK no bull. First time user. We'll impressed with price and delivery. This firm are good. Even sent me a voucher for 10% discount on my next order. 👍

I ordered 5 items from this company. The first was some mascara it was all stuck on the brush and totally unusable I believe that it had been used before. The second item was a lip gloss but instead I got a lip tint I put it on and couldn't move my mouth as it was matt. The third item was supposed to be a liquid eyeliner it wouldn't go onto my eye and it was brown and basically water. The next item was nail varnish the smell was so potent made my eyes stream had to wash it off I rang them they asked me to return sent me an address I had no ink so had to buy ink then I got an email this morning saying the products have been tested and they are good so they won't give me a refund they said they could either dispose of it or give me a £10 credit for their site. So basically they are calling me a liar PLEASE STAY AWAY FROM THIS COMPANY !!!

I ordered some items via third party website, and I received a discount code, if I will buy directly from their website. I put in my basket 12 items, because it said more than £35 , delivery is free. However, I was not entitled for free delivery because i used the voucher for discount, absolutely nonsense!! My order was: DC77780. I contacted via messenger, the staff just emptied my basket without explanation why on website says free delivery on purchase over £35? Very disappointed, would not recommend this site. Will use third party websites for beauty products.

Deggy

I bought some lovely products at amazing prices which were shipped super quickly. What’s not to love? I have used this online store quite a few times now and never had any issues whatsoever.

Very good prices but all 3 of my items seemed to be opened or not in the original plastic wrapper. I had bought a full bottle of fragrance but around 5-10ml was missing from the bottle. It was sold as brand new and 125 ml, neither of these things are true.