Digital Frames Direct Reviews 

I bought this frame for my sister who lives in Australia, so I can't comment on it, other than to say that it arrived safely and looked O.K. I have one of my own which I bought many years ago. It has never given me any problems, i.e. broken down, and it gives me great pleasure to see all the pictures as they sort of pass by. The picture quality is amazing, almost like looking at a photo on the wall.

The unit itself has one of the best quality viewing screens I have seen, however I have been experiencing problems with the spurious presentation of thumbnail images in my slideshow, I have been in contact with the supplier for over a week now and have to keep chasing for responses, the issue is still not resolved so this will be being returned if not fixed within the next few days.
UPDATE. It has been confirmed that the display does not work well with Apple Mac generated content which is very disappointing - a full refund has been given

Sorry to have taken so long to respond. It was a gift for my sister and there was a delay setting it up. Anyway arrived as promised, well packed and working fine, no problems. Thank you very much

We love our digital frame!! It does a super job of showing our wedding pictures :)

Awful customer service. Rude staff members rushing you off the phone. Bernice in particular informed me that she was very busy and had other customers to deal with. Not what you expect from a supposed large online retailer.

Please note that it is not possible for me to give a true review as this is a birthday present and I have bought early. The recipient will review when he opens and uses it, but the product came on time in good packaging so thank you.

product was as advertised, and arrived on time. straight forward to setup and load photogrpahs

The manual was inadequate and information as how to save images into the memory was very sketchy in my opinion. Not as user friendly as our previous photo frame in this regard and had to get a younger brain to show me the 'ropes'.
However, the frame is the size we wanted, gives a clear image and photos can be displayed as soon as a memory stick (or sd card) is plugged in. Good options available for changing the time each image is displayed, rotating pictures, etc.
Now no problems since initial installation and everything working fine.

The 12 inch digital fame is fine, but my customer experience was not great. I emailed the company before I bought, to ask how the frame could be wall mounted. I was told that the frame had keyholes on the back, so the frame could be hung. When the frame arrived it said on the box Vesa brackets, which were not included and are the only way to fix it on the wall. I am now going to have to buy the Vesa bracket and get someone else to fix it on the wall of my mother`s care home wall, instead of being able to do it myself. I wrote an email to the company to complain about the wrong information I had recieved, and have not recieved a response. They responded quickly enough when they thought they were going to get a sale. I am not impressed.

Swift service. Good product.

The screen is reasonable , but it seems to display slightly better if you use jpegs at 3 times the “screen” resolution. Otherwise there are several issues. 1 if you try to add additional jpegs to the internal memory, it overwrites what is there! 2 the act of copying files to device is incredibly SLOW ( 30 sec each 1 Med file). But using a usb drive as an external data source, renders the above issues obsolete!! However you do need to really check you have used JPEG file format, specifically, I had several issues with jpg files that it would not read if transferred to the internal drive. Again this isn’t an issue if using an external drive, where it renders MPEG video and any JPG file very well. Buy for large screen with an external drive/ memory stick. Useless if using internal storage only. The timer display function is good, but a bit difficult to set up. Oh and the credit card sized remote is near useless, too small to use easily by anyone with any dexterity issues and it required “ golden shot” like accuracy alignment with the sensor to work!!!

Excellent delivery service. Unfortunately the frame wasn't what I needed. The return procedure was very simple, but I have not been refunded as yet - 10 days later.

The digital frame is reasonable with a good quality image when viewed from the front. I have had a few issues with it though:-

1) It is marketed with a 70 degree viewing angle, however, the image dims and can not be clearly viewed if not directly in front of the image or close to the front.
2) It can show videos, play music and show images, however only one of those media can be selected at a time.
3) When showing videos, if you want to mute the sound you will have the word "MUTE" on a black background taking away from the aesthetic of the video.
4) The manual provided is quite cursory and I'm sure there are features that could be used that aren't easily accessible
5) When contacting the company by email or direct message the silence has been deafening; I have never had a response to any question (both before and after purchase).

I bought a 12" Slimline Digital Picture Frame from Digital Frames Direct and when trying to set up the Transitions I found they did not match with the Manual for the device. I called the company and was told that they had no idea why this was but suspected the unit had different software loaded. So they could fix this for me I would have to send the unit back for investigation. As I had only had the Frame for just over an hour I asked if a replacement could be sent out and was told this was not company policy. I asked to speak with the manager and Sarah came on the phone and point blank refused to do other than a repair. The unit was collected by UK Post the following day. I made repeated calls to see what was happening and was told UK Post had lost the frame and this was being investigated. The next time I called I was told they were now looking for it in their warehouse. Eventually after repeated call by me they found my Frame and the answer to my issue was that the manufacture in China had changed the specification without their knowledge and the manual had not been updated. At this point I requested a full refund but was told there were scratches on the Remote Control, some of the foam packaging was missing and that I had removed the screen protection film during my setup which rendered it unsaleable to another customer. If you buy from this company BEWARE, if anything goes wrong they don't want to know and use fictitious scratches and anything else to fob you off. The frame was returned and apart from the missing protective film there was no missing foam packing, it was just as it was when I sent it back, and the Remote Control was perfect. I bought the item on 2nd September and received it back on 18th September and the Transition problem has not been resolved. I will not be going back and will warn anyone looking for a Digital Picture Frame to stay well clear of this company.