Digital Frames Direct Reviews 

I tried to order replacement frames from this company after I found my frames on its website for $59.50. Then I discovered that I did not have the frame size. Once I learned my frame size I went back and went to order the frames but the price was $233 including shipping. I got a run around from this company and ended my dealings. I ordered the frames from another company for less than $100.

UNRELIABLE - buyer beware
Extremely slow, and when eyeglasses finally arrived (after nearly a month), it was the wrong frame and without the add-ons I ordered yet I was charged for those missing add ons (eg transition lenses). I returned them for a refund because clearly quality control is an issue. (How do you not notice it’s the wrong frame and no transition or blue light filtering lenses.). They emailed and called to offer a discount to remake them. A week later and I have not received the discount, and there is no indication on my account of the new order. I called and was told they don’t know the status of the order and the original agent would contact me that day with the information. Unsurprisingly I did not receive a call. Hopefully my credit card company will refund the money they have taken from me.

Purchased a frame for my partner as a birthday present only to find it did not work with the standard SD cards that we had, we have tried many times to contact the company for a refund but keep receiving emails skirting around the subject and now they are ignoring us completely! I have since purchased another frame which works perfectly so it seems we have been left out of pocket! I would definitely not recommend this company to anybody!

Item arived with scratch and the stand was damaged. Emailed them earlier because paid extra £££ for nex day delivery (which had to be on friday) but got it only on monday!!! ...got an email from them only a week after the purchase asking to leave a review. Left the same review but they haven't even approved it!!! So i would NEVER EVER recomend to buy from this company!!!

Prompt delivery. Good product. Highly recommendable. Would use again

Really pleased with digital frames , bought for mums 80th birthday 15" screen means she can clearly see pictures of great grandchildren and family events easy for viewing and using ! good price , speedy delivery, only disappointment was with the remote, is small , feels light and flimsy you have to press hard on buttons before reaction, inspite of this observation would buy again, thank you.

Very quick delivery. Sadly there was a problem with the equipment but the company responded immediately. They kept me informed and made al the necessary arrangements for the return of the equipment.

Excellent customer service.

Easy to use website, excellent product and a very speedy delivery. Would highly recommend 🤗

Machine works fine and nice clear pictures. I have only one complaint!
The small handset for managing the viewer is difficult to see for any one with
Poor eyesight. The fascia is dark and could be made to be a lighter colour.
It also could be made a little larger for people with little dexterity.

The picture quality is so great. I love the frame

Excellent product and very swift delivery - on time as per tracker.

Really like the monitor, chosen through the web site and delivery was really prompt

First frame was faulty but a replacement was sent very quickly. Excellent value for money but product is obviously a bit dated (e.g. midi USB connector to PC) although that is not an issue. Software has some issues as the frame does not display as illustrated in the manual. I could not see the files on the SD card when I copied files to the internal storage so I deleted the internal storage and will just use an SD card.

The screen is just what I wanted - very good on both colour and contrast. The menu set-up is maybe a bit fussy

The product is high quality and at a very reasonable price. Very quick delivery
very satisfied with my purchase.

Fantastic, we love the size, the quality and the price.

The first frame I had arrived on time but had a software fault never seen before.
The frame was replaced without question and in fact, the same style of frame was not available.
The replacement frame arrived by DHL 3 days later and work fine.
This was a great example of a good small business personal service.

Thoroughly recommend this company

This is very unreliable. It has been programmed with on/off times but they only work very erratically, the poor set-up instructions in the supplied manual were of no help in solving the problem. A phone call to the company produced a promise to call back as they were all working from home due to the virus. No return call was ever received. This was bought to replace a Nix frame which had worked very reliably for nearly 8 years every day before it failed. I wish I had spent the extra money to buy another or similar quality frame rather than this one. Avoid these.

I brought this frame for my mum.When it arrived there was no remote control and no power supply for the photo frame. I have called and have told they will dispatch one asap, I am still waiting for it to arrive. I have used this company before and they have been excellent. I have only given three stars as I am sure the frame will be good, but cannot try it until the missing pieces arrive.