After ignoring the company for a year whilst I dealt with other issues the process to set up a payment plan for peace of mind was very simple & allowed smaller payments to be made & additional payme... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I honestly can’t thank Charlotte enough for the support she gave me while getting my case sorted. She went above and beyond at every step, kept me updated, and made sure I understood everything along... See more
Company replied
Very helpful and supportive. Jordan helped me set up my payment plan with no messing about. Some companies try and bully you into making payments higher than you can afford but Jordan accepted my offe... See more
Company replied
Had an outstanding debt with this company found it hard to make the payments I was struggling single mum and they understood they listened they communicated and now I don’t have to worry ! Charlotte... See more
Company replied
Company details
Written by the company
Email: resolution@digitaldra.ukWelcome to The Digital DRA, your helping hand in taking charge of your finances. Our Customer Portal makes it easy for you to manage your account any time of the day, without having to make phone calls. You can get in touch with us digitally, using email, webchat, WhatsApp, or conversational text messaging. We're here to offer friendly and straightforward support without any pressure. If you have a problem or disagreement, just reach out to us using the contact details below, and our team will help you quickly. Contact Us: WhatsApp or Text: 07860030996 Portal: Visit www.digitaldra.uk and log in with your reference. Webchat: Access it through the webchat button on the bottom left corner of our website. Struggling with payments? We understand. We offer flexible payment plans tailored to your income. Simply login to the portal or send a message on any of the contact channels above. Please don’t ignore your financial issues. Instead, let's work together to find a solution. We're here to help. Concerned about our legitimacy? Don't worry. The Digital DRA is authorized and regulated by the Financial Conduct Authority. You can check our license information by visiting the link below. Your trust in us means everything, and we are dedicated to maintaining the highest standards of compliance and honesty. FCA license information: https://register.fca.org.uk/s/firm?id=0014G00002fje6GQAQ
Contact info
Elsie Whiteley Innovation Centre, Office 5, Hopwood Lane, HX1 5ER, Halifax, United Kingdom
- WhatsApp or Text: 07860030996
- resolution@digitaldra.uk
- www.digitaldra.uk
4.1
Great
498 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Quick & very helpful
17 January 2026
Unprompted review
Reply from The Digital DRA
Hi Steve,
Thank you for your review,
If there's anything else you need, please don't hesitate to reach out.
Kind regards,
The Resolution Team
I was contacted by the digital DRA as…
I was contacted by the digital DRA as someone had stolen my identity and opened a loan with a client of theirs, and it looked like I owed some money. When I asked for support to understand what I could do about it, they kept on asking me to send them personal information via email. When I said I wasn’t comfortable to do it in weiting and wanted a phone call, they said there wasn’t anything else they could do, told me that I could incur in further penalties and even legal action, and sent me payment options. Whilst I understand this is a digital company, your processes need to be updated. When someone mentions they’ve been a victim of fraud there needs to be a way to support them. Fraud is a serious issue that affects many mentally so you should do better.
15 January 2026
Unprompted review
Reply from The Digital DRA
Hi Sara,
Thank you for bringing this matter to our attention.
We take your allegations of fraud very seriously. Could you please provide your email address so that I can contact you directly? I have previously requested this information via Trustpilot, but have not yet received it.
Once I have your email address, I will be able to reach out and guide you on the appropriate steps to report this incident as fraud.
Kind regards,
The Resolution Team
I was dealt with by a young lady called…
I was dealt with by a young lady called Jess. I explained my situation with a previous provider whom I was waiting to receive a final bill from however after eight months this bill still had not been provided and my current provider was waiting to receive this final bill so that they could pay as agreed on switching with them. Jess is now on the case and is going to find out where it is and is going to send it through an email so that I can forward it to my current provider thank you Jess for your patience while I explained this to you five star review as she was very good at her job thank You.
16 January 2026
Unprompted review
Reply from The Digital DRA
Hi Marina,
We appreciate your kind message and have passed your feedback to Jessi.
Should you require any additional support, feel free to get in touch.
Best regards,
The Resolution Team
Reply from The Digital DRA
Hi Kirsty,
Thank you for your review,
If there's anything else you need, please don't hesitate to reach out.
Kind regards,
The Resolution Team
Have you breached the Data Protection…
Have you breached the Data Protection Act by accepting my personal details from Ogi without my permission?
13 January 2026
Unprompted review
Reply from The Digital DRA
Hi Sara,
Please note section 19.2 of Ogi’s Terms and Conditions: “We may use third party service providers to perform any or all parts of the Services.”
We can confirm that there has been no breach of Data Protection. If you would like to discuss this matter further in a private setting, please feel free to contact us directly at resolution@digitaldra.uk
We are committed to addressing any concerns you may have.
Best regards,
The Resolution Team
Really easy to use and was able to sort…
Really easy to use and was able to sort out the incorrect charge issue with ease.
The Agent was clear and understanding.
Thank you
12 January 2026
Unprompted review
Reply from The Digital DRA
Hi Gareth,
Thank you for your kind words,
If there's anything else you need, please don't hesitate to reach out.
Kind regards,
The Resolution Team
Contanst txt and email all day long and…
Contanst txt and email all day long and to be honest it was a right pain
12 January 2026
Unprompted review
Reply from The Digital DRA
Hi Cheryl,
Thank you for taking the time to share your feedback.
Our goal is to keep our customers updated; however, we value your input and will take your comments into consideration as we continue to review our approach to communication.
Kind regards,
The Resolution Team
Excellent customer service
Excellent customer service, very much help full in settling my debit
9 January 2026
Unprompted review
Reply from The Digital DRA
Hi Praveen,
Thank you for your kind words,
If there's anything else you need, please don't hesitate to reach out.
Kind regards,
The Resolution Team
REFUSED TO HELP
So today I have multiple emails from someone called Simon from The Digital DRA (don't know if thats his real name) My account has been closed because the refuse to take any reponsibility regarding breaking GDPR protocol over my account. I have never refused paying what I owe and wanted to start payments from 31/1/26 which I have shown them proof and they have just ignored it. Saying it's my fault and they refuse to do anything about it. They tried taking the payment out early which was sneaky and which is in direct violation of GDPR. I asked again how to move foward from this and the next thing you know they have closed my account. I asked "Simon" if he has mentioned to the original account holder that they have broken GDPR? Also if they have told them that I have not refused to pay anything? Now they wont talk to me..Absolute Scammers BEWARE PEOPLE! their tag line is giving customers a helping hand..more like giving them the middle finger and walking off! They won't even ring you or have a contact number. COWARDS!!
8 January 2026
Unprompted review
Reply from The Digital DRA
Hi Wayne,
Thank you for sharing your feedback.
I’d like to clarify that there has been no breach of GDPR in relation to your account.
I have sent you an email so we can discuss this further in a private manner.
Best regards,
The Resolution Team
Digital isn’t always best
Four times in two years they’ve contacted my number chasing a debt, didn’t tell me who i owed money to, in every case they had the wrong name and number. Can’t dpeak to anyone it’s all via wattsapp
6 January 2026
Unprompted review
Reply from The Digital DRA
Hi Peter,
Thank you for your feedback.
It seems that the number we had on file was incorrect. We have now removed it from our records and you will not be contacted again.
We apologise for any inconvenience caused.
The Resolution Team
Worked withme understood my situation…
Worked withme understood my situation and helped come to an agreement i wish all collection agencies worked the same to understand situations people are in.
Thabk you
6 January 2026
Unprompted review
Reply from The Digital DRA
Hi Imran,
Thank you for your kind words,
If there's anything else you need, please don't hesitate to reach out.
Kind regards,
The Resolution Tea
Robinson was absolutely a star
Robinson was absolutely a star. He understood the way I was feeling and was very empathetic towards my situation and helped me a lot. One of the best debt collecting agencies.
6 January 2026
Unprompted review
Reply from The Digital DRA
Hi,
We appreciate your kind message and have passed your feedback to Robson.
Should you require any additional support, feel free to get in touch.
Best regards,
The Resolution Team
telephone number
easy to complete form but so wanted to speak to an actual human
5 January 2026
Unprompted review
Reply from The Digital DRA
Hello John,
Thank you for leaving a review.
As a digital agency, we primarily use digital channels for communication. However, if you would like to speak with us by phone, please email resolution@digitaldra.uk with your phone number, and we will be happy to call you.
Kind regards,
Robson was very helpful on the…
Robson was very helpful on the chatservice
3 January 2026
Unprompted review
Reply from The Digital DRA
Hi Jase,
We appreciate your kind message and have passed your feedback to Robson.
Should you require any additional support, feel free to get in touch.
Best regards,
The Resolution Team
Preying upon the destitute and poor, digitally.
They are debt collectors. Scum of the earth debt collectors, who will harass you on behalf of their ‘clients’ and will not produce original paperwork that shows you owe them anything. As far as I’m concerned, it is not my concern if this grubby little business chooses to buy bad debts, for pennies on the pound, then attempt to bully people into paying them. I suggest you treat them as if they are a scammer, who is trying to steal from your family, and invite them to procreate with their mothers.
29 December 2025
Unprompted review
Reply from The Digital DRA
Thank you for your review.
We have requested information from you via Trustpilot so that we can get in touch and work towards resolving your concerns. Unfortunately, the details you provided appear to be inaccurate, and it seems we have not had any prior communication with you. We are happy to provide any documentation you may require.
As a company regulated by the FCA, any claims that we are scammers are both false and misleading. If you have genuine concerns, please email us at resolution@digitaldra.uk so we can address and resolve the matter.
Leaving negative reviews and making accusations without prior contact or evidence does not help in resolving your issue. We remain committed to assisting you if you reach out directly.
Kind regards,
The Resolution Team
Simon was very helpful in sorting out a…
Simon was very helpful in sorting out a complaint for us.
23 December 2025
Unprompted review
Reply from The Digital DRA
Thank you for your thoughtful feedback; your comments have been shared with Simon.
If you need any further assistance, please don’t hesitate to reach out.
Best regards,
The Resolution Team
Reply from The Digital DRA
Hi Maggie,
Thank you for your review.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
Customer Service was brilliant
Customer Service was brilliant, talked me through what i thought was a scam, but found out more information and under no pressure guided me on how to pay them directly through a link.
18 December 2025
Unprompted review
Reply from The Digital DRA
Hi Debra,
Thank you for your kind words,
If there's anything else you need, please don't hesitate to reach out.
Kind regards,
The Resolution Team
The agent was very helpful
The agent was very helpful
Robson was lovely made me feel very at ease and it was all resolved within s single call
17 December 2025
Unprompted review
Reply from The Digital DRA
Hi Dawnie,
We appreciate your kind message and have passed your feedback to Robson.
Should you require any additional support, feel free to get in touch.
Best regards,
The Resolution Team
Robson was really helpful
Robson was really helpful, thank you so much for helping me resolve my situation.
16 December 2025
Unprompted review
Reply from The Digital DRA
Hi Ewa,
Thank you for your kind words, they have been fed back to Robson.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
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