Best service ever ! Their customer service is amazing, very professional, very different than what I experienced with Orange. Happy to be with DIGI and their prices are simply great and make the oth... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Facetime/iMessage didn’t work. “SMS when offline” promise? Never happened. One rep told me no voicemail means I can’t leave voicemails for others 🤯. Second rep finally admitted: I just... See more
Company replied
Quite functional and cheap in the E.U. but the roaming service outside Europe in my case has been...NON-EXISTENT. I had ZERO coverage in Mexico (Guadalajara) and USA (Los Angeles) despite official inf... See more
Great price so I was one of the first to change to digi Belgium. However, in the first months the quality (connction) was more or less ok. But the latest 3 months constantly dropped calls, lost connec... See more
Company replied
Company details
Written by the company
DIGI belooft voordelige en betrouwbare telecomoplossingen, ontworpen voor een moderne levensstijl. Of je nu op zoek bent naar razendsnelle fiber internet of ongelimiteerd bellen – DIGI heeft het, aan ongelofelijk straffe prijzen. Kwaliteitsvolle telecom hoeft geen arm en een been te kosten. DIGI propose des solutions de télécommunications économiques et fiables, conçues pour les besoins d’aujourd’hui. Vous recherchez une connexion internet ultra-rapide par fibre ou des appels illimités ? DIGI vous garantit tout cela à prix incroyable. Des télécoms de qualité ne doivent pas forcément coûter les yeux de la tête !
Contact info
Rue de l'Hôpital 31, 1000 , Bruxelles, Belgium
- +32 2 870 41 41
- care@digi-belgium.be
- www.digi-belgium.be
2.5
Poor
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Craziest company ever!!!
If there would be such a thing as - stars they would get a bunch from me! This is the most horrible phone company i ever used!!!! stay far away for your own health of mind!! The first 2-3 days everything worked, the interenet a bit slow and when i hv an incoming call it stopped to work but manageble, BUT afterwards they blocked my sms, because they have this insane policy that if u text 30 similair sms's they block it, without warning nothing!!!! and then i call them for 3 weeks every day and every operator has a different lame excuse and 1 even told me that he sees out of my many tickets they opened evry day new ones no1 has even read it!!!!!! The audacity!!! If u want to stay with u'r mind intact and without gray hairs stay far away from this company!! I for sure am!
18 December 2025
Unprompted review
Reply from DIGI Belgium
Dear CL,
We are truly sorry to hear about your experience and sincerely apologize for the frustration and inconvenience this has caused you. This is certainly not the level of service we aim to provide.
Regarding the SMS issue, we would like to clarify that we apply a Fair Use Policy, as outlined in our General Terms and Conditions, primarily to prevent fraud and protect our network. However, we understand how important it is for you to stay connected, and we want to resolve this for you as soon as possible.
We also want to assure you that our DIGI Care Team and back-office departments treat every request with the utmost attention. Every ticket is read and investigated, regardless of what may have been communicated during your previous calls. We take your feedback seriously and are working daily to optimize our services and customer support.
We are committed to resolving your SMS issue immediately and hope to restore your trust in DIGI very soon. Please reach out to us directly at care@digi-belgium.be so we can prioritize a structural solution for you.
Kind regards, Noah from DIGI
Digi is not the best...
No roaming available when I went to Paris. Not a kind service when we called for the problems... The only good this is the price that is low. But they tried to scam me of two month where I didn't get the SIM card...
28 December 2025
Unprompted review
Reply from DIGI Belgium
Dear Raphaël,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your trip to Paris.
We would like to reassure you that roaming abroad is definitely possible with DIGI at very competitive rates. In many cases, connectivity issues abroad are related to the device settings. We always recommend to check your APN settings, when abroad, to ensure a seamless connection. You can find a step-by-step guide here: 👉 digi-belgium.be/fr/solutions-roaming
Regarding your billing concerns, we want to emphasize that transparency and honest pricing are our core values—we are certainly not here to scam anyone. If there was a delay in receiving your SIM card, we want to make it right.
Our DIGI Care Team would be more than happy to review your invoice with you and clarify any charges and possible credit notes. Please give us a call at 02 870 41 41 so we can resolve this for you personally.
Kind regards, The DIGI Team
stay far!!!
1. After being overcharged by 168 euros and repeatedly contacting the company, I received only excuses. Eventually, I was told my invoice would be reviewed, but after nearly two months of waiting, I was finally informed that I was right and received a credit note for the excess amount. However, weeks have passed and I still have not received my refund.
2. I was told there were good roaming rates, but while in the USA and Israel, I had no network coverage because they only partner with one provider in each country (AT&T in the US and Pelephone in Israel). Both providers have limited coverage, leaving me without phone service.
3. One day, I received a notification that my SMS was blocked due to suspicious activity and was told to call to reactivate it. When I called, the representative said it would take a week to restore, meaning I was without SMS for an entire week.
Summary: This feels like one big scam!
A word to Noah: please don’t reply by suggesting I shall call or saying it will be sorted, as you did with my friend—I’ve already tried that and it didn’t work. If you want me to reconsider, please process the refund and fix the SMS for customer number 123395, then respond.
22 December 2025
Unprompted review
Reply from DIGI Belgium
Hi,
We sincerely apologize for the series of frustrations you have experienced regarding your billing, roaming, and SMS services. We take your feedback very seriously.
1. Billing and Refund Following a thorough billing review, a credit note was issued to correct an incorrectly applied roaming rate. This amount will be automatically reflected and deducted from your next invoice. We apologize for the delay in this correction and the incorrect application of our roaming rates during your stay in the USA and Israel.
2. SMS Service and Fraud Prevention Regarding the block on your SMS service, please be informed that we apply a Fair Use Policy, as stated in our General Terms and Conditions. This automated block was triggered as a security measure to prevent potential fraud. We understand this caused a significant disruption; this case is currently under final review and will be handled shortly to ensure a permanent fix.
3. Roaming Coverage We regret that the network coverage in the USA and Israel did not meet your expectations. We are constantly working to optimize our partnerships with international providers to ensure broader coverage for our customers.
Our DIGI Care Team remains at your disposal for any further follow-up. We are available every day, including weekends and holidays, from 8 AM to 10 PM. Should you wish to discuss the real-time status of the SMS reactivation, our team can be reached at 02 870 41 41.
Thank you for your patience and for your continued confidence in DIGI as we resolve these matters for you.
Kind regards,
Noah from DIGI
Unlawful change of contract terms
I switched to Digi when they were selling themselves with "Unlimited SMS" for €5 a month. About a year later, without notice they changed the terms to "Unlimited only to other Digi numbers". Costing me unexpectedly more expensive invoices all of a sudden.
15 November 2025
Unprompted review
Reply from DIGI Belgium
Hi arsCynic,
We are truly sorry for the inconvenience and understand your frustration with the recent changes and the higher invoice.
Here is a quick overview of the recent changes:
More Data for You: We recently upgraded your €5 plan to include significantly more data. You now receive 20GB instead of 5GB for the same low price. (Did you know you can send over 35k text messages via WhatsApp with just 1GB?)
SMS Policy Update: We did make a slight change to our SMS policy. You still have unlimited texts to DIGI numbers. However, you pay €0.07/extra SMS to other networks for texts sent that exceed the number of SMS received.
We sent out an email notification regarding this policy change. We sincerely apologize if this email did not reach you and for the resulting higher invoice.
Kind regards, Noah from DIGI
I've had a very disappointing…
I've had a very disappointing…
I've had a very disappointing experience with Digi recently. I was unexpectedly charged fees that I don’t fully understand, and despite contacting customer support several times over the past week, I still haven’t received any helpful resolution.
My SMS service was blocked without any explanation, and even after calling repeatedly for days, the issue still hasn’t been fixed. It’s been very frustrating to deal with this situation, especially since I rely on SMS. its second time they are doing this to me in two weeks
I hope Digi improves their customer support and communication, because this has been extremely inconvenient.
1 December 2025
Unprompted review
Reply from DIGI Belgium
Hi Merlin,
We sincerely apologize that you have not received a clear resolution from our customer service over the past week.
This is certainly not the standard of service we aim to provide.
We understand your frustration regarding the unexplained fees. We would like to investigate this for you immediately.
It is absolutely unacceptable that your SMS service was blocked without explanation and has not been fixed, even twice in two weeks, despite repeated calls. We recognize how dependent you are on this service.
To resolve these urgent issues quickly and effectively, we kindly ask you to contact us directly by calling 028704141 with the following details, so that the DIGI Care Team can take over this issue:
- Your customer number or the phone number associated with the issues.
- The date and amount of the unexplained charges.
- When you last contacted our customer service (date and time).
We assure you that we will do everything necessary to clarify or rectify the charges, and most importantly, to definitively unblock your SMS service.
We value your feedback and hope to restore your faith in DIGI.
Kind regards,
Noah from DIGI
Very smooth migration, good service and saving tons of money in roaming.
Migration was very smooth our both my ESIMs where up an running in about 30 mins on a Friday!
I moved my number and my partner's in the 7euro/month plan. We are paying 14euros/2 numbers. I was before with Proximus and Orange never been lower than 50 euros/month. The savings are at least 40euros/month or about 500euro/year.Let alone the most important fact where the most frequent destinations not covered by EU roaming with DIGI costs peanuts with Proximus 6euro/day with Orange 14euro/MB if you just set food to US,Swiss, Albania, or Montenegro etc. I was too feed up buying local sims and E-sims. DIGI is a blessing and costs only 0.0009euro/MB. Do your own calculations compared to all other operators charging 14euro/MB. If I consider the roaming prices the savings with 2 numbers can easily go about 1000 euros/ year.
I wish DIGI could have come at least 10years ago. I could have saved as much as buying a descend car in 10 years. So far traveled to US, France, Spain, Netherlands, Germany, Croatia, Austria, Albania, Greece, did not face any issue with mobile data in these countries. (Perhaps the speed was slow in Greece in summer, but I think this could have been due to overload of their local network in summer season)
21 November 2025
Unprompted review
I subscribed for a week their 5GB data…
I subscribed for a week their 5GB data monthly plan. The data coverage in Antwerp was decent. That's the only area I have tested so far. But I decided to unsubscribe due to the following experience:
1) Since the data limit shown on my profile page is 1.29GB, not 5GB, I made a query to their CS about it and after 2 days, I still haven't received a response.
2) An unresponsive CS is anxiety-inducing for me since it feels unreliable.
I may sign up for their service again if they improve their CS experience. I just hope they would respond promptly to my contract withdrawal request now.
Edit: they replied to my queries after I requested my withdrawal. The 1.29 GB allowance was applied because I signed up in the 3rd week of the month, and it will be adjusted back to 5GB on the first day of the month.
I will adjust my rating and consider signing up again later in the future.
25 October 2025
Unprompted review
Reply from DIGI Belgium
Hi,
We’re sorry to hear that you haven’t received a response to your query yet. Please rest assured that you will receive an answer soon. At DIGI, our Care Team handles every request with the attention and care it deserves.
We’re available every day of the week from 8:00 AM to 10:00 PM, so you can reach us whenever it suits you best. If you’d like a quicker response, feel free to give us a call at 028 70 41 41.
We’re glad to hear that you found our data coverage in Antwerp to be decent. Regarding your data allowance: you received 1.29 GB for the remainder of this month because your plan is calculated pro rata from the date you subscribed. If you had subscribed at the start of the month, you would have received the full 5 GB.
We hope you’ll reconsider, as we pride ourselves on offering a responsive customer service team, fair prices, and a reliable network.
Kind regards,
Noah from DIGI
Too cheap to be good
Digi is a good option for a secondary iPhone to use Apple CarPlay or to listen TuneIn Radio in earphones when doing some sport. But if you need a serious operator that provides a reliable network and service, skip it ;-)
10 October 2025
Unprompted review
Reply from DIGI Belgium
Hi Anony Mousse,
We are constantly working on improving our current network and building our own high-quality 5G network.
We currently already reach 30% of the Belgian population. By the end of next year, we aim to reach at least double this figure and connect them to our own reliable network.
The DIGI Care Team is at your service every day of the week from 8 AM to 10 PM to give you the service you deserve.
Kind regards,
Noah from DIGI
Old problems seem gone, everything perfect
Old problems seem gone, I have 3 numbers (2 for me 1 for my girlfriend) and all works perfectly in and outside of Belgium.
Can’t wait to have fiber available in my city.
Les anciens problèmes qu’on pouvait trouver dans les commentaires ont l’air corrigés, j’ai commandé 3 numéros en mai et aucun problème que ce en Belgique ou à l’étranger !
Hate de pouvoir avoir la fibre dans ma ville !
24 May 2025
Unprompted review
There has never been an operator like…
There has never been an operator like this in Belgium, they consider us patients from a psychiatric hospital, the height of arrogance and hypocrisy!!!
24 September 2025
Unprompted review
Reply from DIGI Belgium
Hi Mr. T.M.,
We're sorry to hear you're feeling this way and want to help you solve the issue you are having. Are you experiencing connectivity problems? Have you already contacted our DIGI Care Team?
Please give us a call at 028704141 so we can help you find a solution. Our team is available every day from 8 a.m. to 10 p.m.
Thank you for your trust in DIGI.
Kind regards,
Noah from DIGI
Digi = Too good to be true.
Facetime/iMessage didn’t work.
“SMS when offline” promise? Never happened.
One rep told me no voicemail means I can’t leave voicemails for others 🤯. Second rep finally admitted: I just don’t have voicemail.
SMS to some numbers failed.
RCS? Broken.
Support? Vague, dismissive, useless.
All the promises on paper… worthless in reality.
14 August 2025
Unprompted review
Reply from DIGI Belgium
Hi Giannis,
Thanks for reaching out to us. We’re really sorry for the inconvenience and the incorrect information you received from the DIGI Care Team. We're looking into this internally to make sure it doesn’t happen again.
You mentioned a few different issues, so let's go over them one by one.
Voicemail and Missed Call Notifications
We understand your frustration with voicemail and missed call notifications. We don't offer voicemail because our research shows that fewer and fewer people use it. We do, however, acknowledge that you are not receiving a text message when you miss a call. Our team is working hard to fix this issue as soon as possible and we apologize for the lack of accurate information from our care team.
Messages and Calls
We want to clarify that FaceTime, iMessage, RCS, and SMS should all be working correctly. Our technical department has tried to reach you multiple times regarding the latter but has not yet received a response.
We'd love to work with you to find a solution. Please contact us via 028704141 or care@digi-belgium.be when you have a moment so we can continue to troubleshoot this together.
Kind regards,
Noah from DIGI
It's not worth it.
We went to Mata and all the family's numbers lost their internet connection and calls. I had to call Digi from another number, and they asked me to install an app (we had Wi-Fi) and then change some settings, but it didn't work. I called several times, but they didn't solve the problem.
So we spent 10 days without any communication with our country or our family.
Unbelievable.
3 July 2025
Unprompted review
Reply from DIGI Belgium
Hi Elisio,
We sincerely apologize for the connectivity issues you and your family experienced in Malta and for the fact that our technical department couldn't assist you in time.
We are continuously working to improve our products and services. We hope to restore your faith in DIGI soon.
Kind regards,
Noah from DIGI
Horrendous user experience
Horrendous user experience! You only learn to know how good a company is once they have to solve a problem they caused themselves! And how BAD is digi in (not) doing this!!! They cancelled my subscription because of an administrative error from their side! I called then 5 times and they are unable help. The first guy didn't take action at all, second lady was at least a bit helpful, third time the guy told me that the request was send to Romania to reactivate the number in Belgium, ... . It still is not reactivated. This is a useless company. You might pay a low price but you get what you pay for, absolutely nothing in case of any issue!!!! And this is for problems they caused themselves! This is the same company that has put my personal data public in the beginning... STAY AWAY FROM THEM!!! Pay a bit more an get some service at least!!!
After feedback:
Good that you at least admit that not everything goes well. I will move to another operator and I expect that Digi will at least have the decency to properly compensate for the inconvenience they caused to me. The fact that reactivation of a DIGI number on a DIGI sim does not seem to be feasible after 22 days is bad! I do not see any technical complexity to (re)connect a sim card number to an active phone number. For me this is an example of administrative incompetence (review your procedures!).
For problematic number transfers the compenstation is 3 euro/day. For this case I expect at least the same amount/ day.
1 July 2025
Unprompted review
Reply from DIGI Belgium
Hi SG,
We're truly sorry for the inconvenience you've experienced. This situation is very unusual and far from the standard we aim for.
You're right that our DIGI Care Team sometimes needs assistance from our technical department for non-administrative issues like yours. We are, however, working daily to optimize these processes to prevent such problems in the future.
We sincerely hope to regain your trust.
Kind regards,
Noah from DIGI
Just perfect.
Just perfect.
You got Proximus's coverage at 5€/m.
Plus, roaming in the US was 0.5€/GB.
1 July 2025
Unprompted review
Very bad service
In Belgium calls often experience a serious delay before connection is made (up to 30 seconds). SMS will sometimes not send for even longer.
Roaming is slow to update/activate itself so I spend a long time with no internet when crossing a border (currently DE Germany). Customer service has been unreachable since the very beginning. Gets two stars because it's cheap. But obviously it's cheap because it's bad...
Edit: so far roaming speed and reliability in Germany is abhorrent.
Reply to DIGI: yeah right, start by making your service acceptable in Belgium. Now you get only one star.
10 July 2025
Unprompted review
Reply from DIGI Belgium
Hi Sebastian,
We're sorry for the inconvenience you've experienced. We're working hard on optimizing our mobile network and have recently signed new roaming agreements with foreign providers to improve our network abroad.
The DIGI Care Team is available every day of the week from 8 AM to 10 PM by calling +32 2 870 41 41. You can also provide us with your number via care@digi-belgium.be so we can call you at your convenience.
Regards,
Noah from DIGI
WONDERFUL !
WONDERFUL !
I used many operators in Turkey, France, Belgium and Switzerland but none, yes none of them was so gorgeous!
Digi gave my eSim in 5 minutes and transferred my
number from another operator in 12 hours with zero hustle. And this is not all !
The roaming rates beat every single other operators on earth ! For example in Switzerland, I pay a very small amount for internet which translates to 0.9€ per GB. Receiving and making calls are also so cheap.
First I hesitated to switch because of the negative comments here but guys don’t even think of a single second. This is a real advice to you. You’ll not regret.
I wanted write this comment since another operator couldn’t transfer my number in 15 days and Digi solved this problem in 5 minutes. Now I’m gonna write a very negative comment about that other operator in.
26 June 2025
Unprompted review
Reply from DIGI Belgium
Hi Ryan,
This is absolutely fantastic to hear! We're thrilled that DIGI has exceeded your expectations. It's reviews like yours that truly make our day and validate all the hard work we put into making DIGI the best possible choice for our customers.
We're especially delighted to know that:
Your eSIM activation was lightning-fast (just 5 minutes!).
Your number transfer was incredibly smooth (12 hours with zero hustle!).
Our roaming rates, especially in Switzerland, are making such a significant difference for you. We genuinely strive to offer the most competitive rates globally.
Your advice to others is invaluable, and we're so proud to have been able to resolve your number transfer issue quickly after a frustrating experience elsewhere. Thank you so much for taking the time to share your "gorgeous" experience with DIGI! We truly appreciate your trust and loyalty.
Kind regards,
Noah from DIGI
Not received eSIM since 6 days and x calls to call center
Ordered an eSIM and 6 days have passed and x number of calls to their call center, its pity a simple QR code for eSIM cant be sent to customer.
In this age of digitalisation, please try to do better DigiBelgium...
I give up today -- if intake of a new customer is so tedious process, how the actual service will be ... :(
6 June 2025
Unprompted review
Reply from DIGI Belgium
Hi Gaurav,
We sincerely apologize for the frustrating experience you had with receiving your eSIM.
We want to acknowledge that there was indeed a technical issue that prevented some customers from receiving their eSIM QR codes promptly. We are very happy to inform you that this specific issue has since been resolved and the process is now running smoothly.
We understand your disappointment. This is not the first impression we want to make and we truly hope to regain your trust in the future. We are continuously working to improve our services and ensure a seamless experience for all our customers, right from the start.
Kind regards,
Noah from DIGI
Never able to create MyDigi account
Bought 2 new SIMs for 2 new accounts. But unable to set up MyDigi account yet. For one, it says issue with first name, for other I never received email to register to MyDigi.
28 May 2025
Unprompted review
Reply from DIGI Belgium
Hi Deepti,
This is certainly unusual and we apologize for the inconvenience you're experiencing with setting up your MyDIGI accounts. We want to resolve this for you as soon as possible.
It's a good idea to check your spam folder as our emails sometimes get caught by strict firewalls.
To help us investigate and resolve these issues promptly, could you please provide us with your contact details (e.g., the phone numbers associated with the new SIMs)?
We'll reach out to assist you directly.
Kind regards,
Noah from DIGI
It is pretty good and it is also very…
It is pretty good and it is also very reliable, but i do miss the the feature hotspot. You can’t share wifi which is a bit annoying I hope to see it in upcoming updates.
28 May 2025
Unprompted review
Reply from DIGI Belgium
Hi Rachid,
Thank you for your review! We're delighted you find DIGI good!
Good news: You CAN share data via hotspot with DIGI. If it's not working, you likely need the correct APN settings.
Our DIGI Care Team can easily provide these:
📞 Call us: 028704141
📧 Email us: care@digi-belgium.bee
We're always there for you.
Kind regards,
Noah from DIGI
Five-star ⭐⭐⭐⭐⭐
Digi is a very cheap price and excellent network service.and great networking.i love Digi❤️❤️❤️.
Wow Super Digi👍👍👍👍👍.
1 April 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.