Proximus Reviews 3,037

I was customer of Proximus for more than 10 years. Based in my experience I can confidently write that Proximus as a service provider, specially customer support (also same mentioned by other people they are difficult to reach) is almost hell . They don't care care if customer asks for some clarification and silently ignore all your mails. Because of this I was forced to pay more than 156.xx euros for extra 2 GB accidentally usage of data.I do understand I execeed the data usage by 2 GB (I had 40GB in package) just because some upgrade took a lots of it but still 2GB over 40 GB standard package is not that much and it can happen once or two time in 10 years but they don't care and even they don't reply that is really annoying.But one thing they are very good at to ask for bill payment repeatedly and adding 10 euros for each dealy. They don't forget this but they just forget this customer sent us multiple mails for same topic for clarification. But trust me this extra money you recover (156 € for 2Gb extra data) won't help you to compete in market. I would improve customer experience if I were in position to do that and also I will support old customers for such accidental usage as loyalty. It is not late... please rethink!

The fiber is finally on my street. Tried to book an appointment for installation via their app. No way. Called them. Appointment fixed. The foreseen day no one came. No info received, no cancellation message. Called again the day after. The lady on the phone didn't know why the technician didn't come. She said she will investigate and come back to me same day. Nothing. Called again the next day. Arranged for another appointment. From 8 to 17h.The appointment day till 16h,nothing happens. The second time. i wouldn't expect someone to come after 16h without letting me know. So I called them again. The same answer as before. Don't know why, investigation, letting me know. Nothing happens. The next day finally I received a text saying that the appointment of the previous day was postponed!!!!! I could use the link they send to fix another appointment. And of course the link worked but no way to change the expired appointment there. I will call them again when I will be strong enough mentally to support their incompetence.. Apparently no one gives a dime in proximus having such a low score. They have the monopoly of fiber on some areas and they don't care. Just increasing the prices that are already on the highest in Europe.. I'm thinking of starlink instead.. Catastrophic proximus.. They should have used Distalis or Nihilcuris as name instead of proximus. Or is that proximus just to our pockets???

I had a stable downstream speed of 90–92 Mbps for three years.
On March 20th, 2026, the line started dropping, so I contacted support to check the issue. Since their intervention, the disconnections have stopped, but my maximum speed has dropped to only 55 Mbps.
Even the technician told me I should “be happy with what I have”.
Seriously? I had 90 Mbps for three years, and now I’m supposed to accept 55 Mbps as normal?
It’s like buying a car, doing all the required maintenance, and afterwards being told:
“Now it only drives 90 km/h on the highway instead of 120 km/h — just be happy with it.”
I’ve never experienced service this poor.

There was a huge outage, they provided no communication. Proximus needs to send a simple text, we are having network issues.......

Worst customer service. You cannot charge premium and have such service. They need to improve it asap.

What an agent ??? is this really how proximus treat customers ?i can say alot but in summary Untrained agent, disrespectful and only shouting without doing his job efficiently . does not worth even 1 star

Absolute efficiency and friendliness of the Proximus agent. Mohamed of the Proximus shop in Rue des Tongres, has been fantastic in working even a very early Sunday, yes Sunday, in order that everything was functional before my trip abroad on Sunday. Thank you Mohamed for your excellent service.

Opacity by design.

Whenever I contact the support, they tell me a different thing and when I ask to have something in written they say it's not needed.

Their application shows ongoing requests, and it's opaque as it can be. No summary of the discussion, or global understanding.

Last experience: They cancelled a request for service based on the "no" from a syndic, which has no link to our house. They won't reopen it or explain anything, and trying to get explanation result in having tickets closed with no information.

I was without internet for a whole week due to a line fault, and they still haven't sent a technician. Their phone support keeps promising a callback that never happens. Absolutely pathetic customer service for such a big company.

Worst customer service ever!!

I have to stay at the house from 8 till 5, with no warning about when the engineer will come. And if I'm not there I get fined... Get customer service...

Similar to what some others have written. If you're on the Pay&Go system the customer service is really really terrible. I have called over a dozen times over the last two months and spent literal hours on the Proximus chat as well talking to assistants. In both cases, people just hang up or end the chat when they don't know how to help further or don't want to. Communication was unprofessional, lazy and uninterested. I also tried sending emails but Proximus didn't respond. My wife is with BASE and they are seemingly much better.

i have a proximus installation planed for 5 december, the tecnicien couldnt able to coz his ladder lift is too short, so i request for a new appointment on 22 dec with bigger lift, noone show up and wasted whole day. 23 dec i went to proximus shop and expalined my situation, they made an resque file, told me to wait for a call, no calls after one week. I called the service line expalined again, they told me that they will make new file one someone will contact me in two days.. as always no calls. Then on 5 jan a get a message that same technicien with short ladder lift came to me and couldnt able to install, i was at home.. noone came , i called the costmer service after talking for 25mins told me that she will call me back, as expected no calls. I went to proximus shop on 10 jan, she was very helpful made a file for me, told me have to wait 2 days for a call, and today 12 jan a recieved a message that same technicien with short ladder for the third time couldn't perform his task. I called the service line they kept in hanging for 58 mins and pretends that my voice is breaking and hang up. If no solution is found this week, i will cancel my subscribtion for good, there is no comunnication, no help, no solution.. its just a shitty service..!!!

I was very happy with Proximus for the first year. I was already abroad and my phone was working perfectly fine, but the moment I switched my subscription to pre-paid, the experience became a nightmare. I have now been without phone service for two months solely due to this switch. The customer service is completely unprofessional, untrained, and shows no willingness to help resolve the issue.

The staff was denigrating towards my girlfriend making her leave the store even though she needs a sim-card, safe to say the customer service leaves a lot to be desired. 0/10 never come here

user : We have been trying for more than a month to get the internet connected,and still proximus wont get it done.We had more than 7 technicians showing up and saying it is not their task and that someone else has to come.It seems that all these technicians are just charging the company for showing up without getting anything done.We have wasted a lot of time on the phone and spent a lot of time waiting for their technicians to show up.There are no bad word that is enough to explain how terrible this company operate.Unbelievable

As expensive as inefficient. It cost me 59 EUR to reactivate my mobile number that i have never asked to be disactivated. I couldn't be reached during 2 weeks. (right during my birthday!) It was very painful, x5 calls, 30 minutes of waiting, always repeat the same story....

Very very very very very very weak internet. Not recomend at all

I was in France for a few days. I was the only one in the car who had no signal while roaming (yes, roaming was activated). I couldn’t even use GPS — I literally couldn’t set a destination. When I returned from France back to Belgium, I submitted a complaint to Proximus. About a week later, I received a message saying that “the issue has been resolved.” How exactly was it resolved? I had no idea.

A few hours later, I got a call from them asking for more details. I explained that everything happened in France, and just a few minutes later, the person from the technical department asked me if I had been in the EU… Then they asked whether I had been informed that the issue was resolved. I told the agent that I hadn’t been informed about anything. They said they needed to contact the technical department for more information and asked me to hold. I waited several minutes, and then they hung up on me without any explanation.

A few hours later, I received an automated call from Proximus saying that my issue had been resolved. Of course, once again, no details were provided. I still have no signal, not even at my office in Lokeren, Belgium — which I also reported.
The services from this operator are a complete disgrace!

Proximus has very strong internet in Belgium we own 1gbps at home.
But their customer care service is the worst.
Either in-store and on phone.