I needed a no-frills microwave for a small household. The selection was wide-ranging, the layout was comfortable and clean and the prices were clearly displayed. The staff member I dealt with was Emm... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Josh was really really helpful helping me pick a fridge. Very knowledgeable and provided swift service to get the delivery out and just lovely, happy, friendly service which can be a scarcity these da... See more
Company replied
I called in to DID in Tullamore to purchase a laptop for my niece , I had no idea what to get but staff member Mandy was so helpful I had no problem making the right choice .A great shopping experie... See more
Company replied
Had a very positive experience with Conor in the Limerick branch on Sunday. He was very helpful and polite, answered all my questions and went through all the details of my purchase to make sure I und... See more
Company replied
Company details
- Appliance Store
- Computer and Accessories Store
- Electronics Store
- TV store
- Vacuum Cleaner Store
- Washer and Dryer Store
Written by the company
At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.
DID Electrical
Written by the company
- Free Click & Collect
- Order online and pick up your items in your local DID Electrical store at a time that suits you.
- Customer Support 01-6250250
- We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
- Nationwide delivery service
- We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
- Free recycling
- We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.
We will not be beaten on price
Our price promise
At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.
Contact info
4.8
Excellent
50K reviews
Asks customers to review
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Mandy was very helpful and friendly.
Mandy was very helpful and friendly.
7 August 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Always a pleasure to get advice and…
Always a pleasure to get advice and guidance in DID. Daniel was particularly helpful when I bought several different electrical items at different times. Thank you.
3 August 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Mandy was so knowledgeable friendly and…
Mandy was so knowledgeable friendly and helpful. Got great products and very happy with prices
7 August 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Delivery was over an hour after the 3…
Delivery was over an hour after the 3 hour delivery window. Changed to 5 stars after response from did here
5 August 2026
Reply from DID Electrical
Hi Mark
We are very sorry your delivery was significantly delayed. We are reviewing our delivery process to prevent this.
Thanks
DID Electrical
Bridget
My girlfriend was in your navan store today dealing with a girl named slaine she was extremely friendly helpful and informative gave plenty of time and information about the product that I was buying even though yous didn't have it in store she ordered us one in for Monday greatly appreciated the time and customer service skills wore brilliant
6 August 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Shocking customer service
Shocking customer service, bought my fridge freezer online, had emailed 3 times looking for a delivery date, I then had to ring to be told it would be delivered 13 days after ordering. Turns out it was already going to be delivered 5 days after ordering which they didn’t know on the phone. Item arrived but had two massive dents on it and I was offered a 15% discount for the “inconvenience”. I paid a lot of money to be treated that way. This is my third bad experience with DID as each time I liked their product. Very disappointing and frustrating
5 August 2026
Reply from DID Electrical
Hi aoife
We sincerely apologize for the extremely frustrating experience you've had with your recent fridge freezer purchase. We understand your disappointment with the communication regarding delivery and the condition of the item upon arrival. We truly regret that your third experience with us has been so negative.
We are currently looking into this for you and will contact you in how you wish to proceed,
Thanks
DID Electrical
Chris the staff member who I dealt with…
Chris the staff member who I dealt with was excellent and very professional and patient as I wasn't sure of the item I was looking for but he took his time and I was sorted
6 August 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Got what I needed - Waseem
3 August 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
I placed online order for a product…
I placed online order for a product that said 1 in stock on 13th July. I had to call them a week later to follow up on order to be told that it was on back order and should be in stock around 31st July. Received order on 6th Aug. My issue is, nobody picked up the phone or sent an email to apologize for the mix up and when I called it was very non apologetic for the issue.
5 August 2026
Reply from DID Electrical
Hi Martina,
We sincerely apologize for the delay in receiving your order and the lack of communication regarding the backorder. We understand your frustration with the situation and the unhelpful interaction you experienced. We are reviewing our procedures to prevent similar issues in the future.
Thanks
DID Electrical
Service and Staff
Hi,
Met Emma in DID Finglas.
Was looking to get a replacement light for my bathroom.
She couldn't have been more helpful.
She even phoned around other electrical shops when she didn't have the one I needed.
Great help.
5 August 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Good selection and price. Slow delivery
The website has a good selection and good descriptions of the items available. The price was good and I was pleased to be able to bool installation of the appliance. I was quite 5-7 days foe delivery bit contacted them by email after 10days and the oven was eventually delivered and installed 2.5 weeks after ordering
5 August 2026
Reply from DID Electrical
Hi evonwise,
We're glad to hear you found our selection and descriptions helpful, and that the pricing met your expectations. We sincerely apologize for the unexpected delay in the delivery and installation of your appliance. We understand this was frustrating, and we appreciate you bringing it to our attention.
Thanks
DID Electrical
3 Service issues
1.email updates were not timely.I thought I'd get a call or email that said delivery date and time, but what I got was notice that appliance would be delivered that day. I had to re arrange my day and appointments.
2.Driver was rude, even surly. Only interested in leaving as quickly as possible. 3. Instructions to prepare old appliance for return were incomplete. They stated unplug washer. Not remove all connections or prepare appliance for quick removal.
We followed instructions, we unplugged the appliance. Driver refused to wait 1 minute while we unhooked waterline. Literally 1 minute. He waited only because I said DID has lost a customer in us and I had it unhooked in that minute.
5 August 2026
Reply from DID Electrical
Hi Tom
We sincerely apologize for the issues you experienced with your recent delivery and appliance return. We understand your frustration regarding the untimely email updates and the need to rearrange your day. We are also very concerned to hear about the driver's behavior and the difficulties you faced with the appliance preparation instructions. Your feedback is invaluable as we strive to improve our services and communication.
Thanks
DID Electrical
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Staff really helpful and pleasant to…
Staff really helpful and pleasant to deal with as always.
Clean and well stocked store
6 August 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Good overall experience
Good overall experience. I bought a phone on 06 May 26. Mandy was extremely friendly and helpful. I am satisfied with the service
5 May 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Excellent service all round!
Easy online ordering for in-store collection, good communication letting me know when it was ready, and immediate friendly service when I arrived to pick it up. The product and packaging were in perfect condition, and worked perfectly when I got it home.
5 August 2026
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Caitlin was very helpful
Caitlin was very helpful, and explained everything l needed to know about setting up my new sky remote.
6 August 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
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