DICK'S Sporting Goods Reviews 

Had a great shopping experience at the location in Brick, NJ. Shout out to Nicholas for his suggestions, knowledge and patience in helping me find sneakers for my new walking program. I was greeted by a friendly associate, cashier (Nancy), couldn’t have been nicer and I happily left with a new pair of Brooks!!

Purchased a pair of expensive Hokas at Columbia Crissing. Wore them three times and the glue on the tread was defective and totally fell off. Even though they track my purchases and I’m a rewards member (which is a joke as I’ve never gotten a reward) they refused to exchange the clearly brand new shoes that ckearly had a manufacturers defect and told me to contact the manufacturer. Didn’t want money back, just a decent pair non defect pair of $130 shoes. They dint stand by what they sell. Thats just bad customer service!!! You are better off buying online directly. Buyer beware.

Watch out when you purchase used golf clubs. I purchased a used golf club at the Schaumburg Illinois store on May 11th. Thought it might be a good deal since they gave an additional 25% off used clubs. The club had a red price sticker for $199.99 plus I got an additional 25% off. I got home and was going to take the stickers off and under the sales sticker there was another sticker for $164.99. Dicks change the price from $164.99 to $199.99 and they gave the discount at $199.99. Watch out for the scam and dirty business tactics. I returned the club.

The shipping estimate when the order was placed was from 3 to 5 days. The actual time to deliver is now 10 days. That's a bait and switch. All I received from customer service when I asked why the delay was that it technically wasn't late. That's terrible customer service, if you say it will be delivered within 2 to 5 days and it turns out to be 10 days, there is nothing "technical" about it, I was given wrong information from the start in an effort to hook me in to the purchase. I will never do business with Dicks Sporting Goods again.

Terrible privacy policy. Way to hard to delete account

Came in looking for running shoes, had no idea what I needed. The guy in the footwear section put me on a treadmill for two minutes to watch how I run, then brought out four pairs based on my gait. Nobody does that anymore.

Left with a pair of Brooks Ghost 16, exactly in my budget. He could've pushed me toward something pricier but didn't. Feet have felt great on every run since, zero issues after about 200 miles. Went back last month for a gym bag and some resistance bands different store, same experience. Staff actually know the products they're selling. Rare enough these days that it's worth mentioning.

Very easy-to-navigate ordering on their website and lightning fast shipping make for a great experience. I've ordered several times and find them very consistent!

I returned one clothing item that was too big to the actual store, and the return process was quick and painless.

The Calia line of women's clothing is a new favorite of mine because it offers excellent quality and great style. Their considerable online selection of Brooks running shoes makes shopping fun and easy to find something I like. I highly recommend!

Paid for shoes online, confirmed, went to store... no shoes. Tried selling me a substitute. Refused to get me the pair I wanted. Bizarre. Don't trust these people. I bought my shoes elsewhere.

Terribly slow and unresponsive.

I’m extremely disappointed with my recent experience with the store d I c k Sporting Goods.

I ordered a fishing rod that arrived broken due to what can only be described as very poor packaging. The rod was placed in an oversized box (approximately 8 feet long) with minimal packing material and no proper structural protection. There was nothing preventing it from shifting or bending during transit.

For a $200 item especially something as fragile as a fishing rod I expected significantly more care. Industry standard is to use a rigid tube or reinforced packaging to prevent damage. This was not done.

What’s even more frustrating is that when I contacted the store, I was told I would not be able to return it. That is completely unacceptable. The damage was clearly the result of inadequate packaging, not customer misuse.
I am requesting a proper resolution either a replacement or a full refund. Additionally, I strongly urge you to review your packaging practices to prevent this from happening to other customers. A rigid tube and appropriately sized box should be standard for shipping fishing rods.
This experience has been incredibly disappointing, and I hope you take responsibility and make it right.

Jon went above and beyond for my son and made it happen found the track shoes and size for my son, he so rock and then there was Shaun who was awesome and kind appreciate you also Connor you all rock so it need to be in the universe when my son happy because of others kindness it’s always a win 🏅 THANKS FELLOWS EXTRA SPECIAL THANKS TO JON NICE YOUNG MAN🤏🏽✅

Website forces app usage, app refuses to connect personal info required to make purchases while website works perfectly fine. First customer service call was over 30m and wasn't even logged. Second 30m call was "promised" to be escalated, sent them screenshots of issue, after 5 days still hasn't been addressed and multiple follow-ups for update have been completely ignored. Will not shop at Dicks again.

Update: going on 3 weeks now, getting ghosted by customer service. I am beginning to think just like the first calls I made that no ticket was ever opened. App still doesn't link to my information and can't be used. Gave me "points" that didn't reflect and couldn't be used, took 4 days to reply to that and then claimed it was a coupon that needed a code for the app I can't use. Absolute worst customer service I've dealt with in a long long time.

Becarfull with these store when shopping online,they advertise sneakers for low price and in sale but is all a big fat lie. I wass looking for some baseball cleats for my son on size 8.5 and some how DICKS SPORTING show up with a nice and good price ranging from 25 dollars to 35 so I decided to shop.but the trick from that store is like these.the price is true and real but they dont have no sizes or shoes only the price.that is a scam big scam.whoever I decide to keep searching and finally found one for 38 dollars but size 9 and they dont want to shipped if I dont buy a 2nd pair. So I decide to biy a 2nd pair for 55 dollars size 8.5.they say it will be there in two days
,its been 5 days and still waiting on those shoes. So just be alert when shopping for DICKS SPORTING GOODS THAY FALSE ADVERTISING AND SCAMING PEOPLE. The good reviews are 100% FAKE,FAKE,FAKE.

The gentleman is bikes was so helpful in helping us pick out a bike for our grandson!

Just today, I purchased a couple pairs of sneakers at the Dicks store in Erie, PA. Dillon was extremely helpful, and really seemed to know his stuff when it comes to the shoe merchandise. That seems to be a rare thing these days, so i wanted to acknowledge him. I've had good success finding what I want there.

I ordered a pickleball paddle online & they delivered a (clearly) used one. I returned it & ordered another, crossing my fingers that they would deliver a new one. They did, but they refund only after 21 business days! Compare that to Amazon which refund same day (to your acct) or w/i a few days of receiving the merchandise. Do they think that I will ever buy anything from them again, online?

The service was good, polite and just fine. The prices are 25 to 50% OVER full blown retail!! YIKES got a nose bleed in the Nike section! Either Nike is crazy or D ick sporting goods
prices are crazy. $120 for golf pants???

I'll never shop at a Dicks store again. I bought a pair of running shoes late on a Sunday (last week) after trying on several pairs. Took them home, wore them outside for a few minutes and discovered they were uncomfortably narrow. I had not noticed this while in the store so I returned them to the store on that Tuesday and was declined because they had been worn outside. For a billion dollar chain Dicks has really gone down hill fast. Their return policy is cheap and clearly never discussed with customers when buying shoes. Either train your sales people to tell everyone they cannot return shoes whenever they have been taken home (and touched the ground) or put some signs up that warn the customers in the shoe section! Also, as an FYI, I've been to three Dicks stores in a week and I can tell you all of your stores have 5 times as much baseball gear for boys compared to the softball gear for girls. My family will find somewhere else to buy all of our sporting equipment. Dicks has become too much of a hassle.

Cheers,
a very disappointed ex-customer

Prices are way higher than other places. It's crazy how much more expensive the mark up for items are.

Way overpriced and the stores feel like a outlet mall vs an actual sporting goods store.

Tristan, a young man working in the shoe department did a phenomenal job at helping my son and I look for football cleats as it's our first time he has lots of questions and he was very very helpful