paid £21 for a parcel to be collected for repair on a specified date. No collection made. Had arranged a family member to sit at my property from 8 to 6pm. Managed to contact customer service who pro... See more
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Rather good experience! Used the services many times. Always on time and you get notified via e-mail before the arrival. This is something that many dont do here in spain. I always use DHL when orderi... See more
Company replied
When it comes to punctuality, no one can match you. The delivery was even faster than expected. Absolutely awesome service!
Company replied
Delivery driver said arrived and house wasn’t there I waited in. Went the customer service station and got fined and for not printing my ticket could of all been avoided by your driver
Company replied
Company details
Written by the company
DHL erbjuder företag och privatpersoner logistiklösningar i fler än 220 länder och territorier.
Contact info
Gustav III:s Boulevard 18, 169 73, Solna, Sweden
- 0771–345 345
- ehandel@dhl.com
- www.dhl.se
3.2
Average
6K reviews
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Replied to 99% of negative reviews
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The parcel was clearly marked to be…
The parcel was clearly marked to be collected at the "normal" pick- up location (500m away). Instead, when I opened DHL’s SMS, I was directed to a different location altogether, some distance away (1100m) and in the opposite direction. I had no indication the parcel had even been collected or dispatched, such was the poor communication from DHL.
In addition, the BankID was not available for login on the same phone to which was sent the SMS - DHL’s app told me there was a problem and to login from a different device (which wasn’t possible at the time).
Altogether a most frustrating experience with DHL’s service today.
2 December 2025
Unprompted review
Reply from DHL
Dear Patrick,
Thank you for sharing your experience with us. I’m truly sorry to hear about the inconvenience caused by the change of pick-up location and the issues you encountered with the login process. I completely understand how frustrating this must have been for you.
Your feedback is important to us, and I would like to gather more information to look into what happened. I’ll send you a separate message and hope you can provide the shipment number and your contact details.
Thank you for helping us improve our service!
Best regards
Elin, DHL Freight
DHL Sweden
Sweden, Thursday 27. I get a notification that my home delivery will arrive at a certain time. Great, I wait. Then all of a sudden I get another notification saying I wasn't at home and the driver couldn't not reach me.
I called DHL customer service and told them that nobody had made a delivery attempt at my address. The guy in customer service said they're sorry as he could see in the system that the driver had not been at my address at all, and that the driver went straight to a service point to drop of my package and lied about me not being at home.
He then promised me they're going to fix this and make a new delivery attempt later the same day, or the very latest at friday, the day after. I wait and no package arrives on thursday.
On friday I call DHL at noon and ask them where my package is. The woman in customer service says they have "missed" to load my package today and I will now have to wait over the weekend and earliest get it on the monday after.
So, first they lie about me not being at home. Then they fail in every way possible to make it right after.
Garbage company.
Edit: DHL responded and asked for my contact detalis and shipment number. I'm not sure how that's possible when you can't send them a message anywhere. But here is the shipment number: 9290946416.
But I highly doubt they'll respond and get back to me about my shipment. Their response here was most likely all for show.
27 November 2025
Unprompted review
Reply from DHL
Dear Alex,
Thank you for sharing your experience with us. I’m truly sorry for the inconvenience and frustration this situation has caused. This is not the level of service we aim to provide and I completely understand how disappointing this must have been for you. It’s clear that we did not meet your expectations on this occasion.
Please be assured that we take this matter seriously and will address it internally. If you could kindly provide your shipment number and contact details in a separate message, I will make sure this is escalated to the responsible team.
Your feedback is very important to us and we appreciate you bringing this to our attention.
Best regards,
Elin, DHL Freight
Unprofessional and impolite service at…
Unprofessional and impolite service at DHL pickup point
I had a very unpleasant experience when collecting my package at a DHL service point. I couldn’t open my BankID to show the barcode, so I politely asked the staff member to enter the package number instead. He did it reluctantly, and when I started reading the number, he suddenly shouted at me to only give the last four digits.
I was shocked by his behavior and asked why he was so angry. As a representative of DHL, he should treat customers with respect and professionalism. If he cannot handle the job properly, it raises the question of why DHL trusts this shop to represent their brand. Overall, it was a bad experience that left me disappointed.
26 November 2025
Unprompted review
Reply from DHL
Dear Saad,
Thank you for sharing your feedback with us. I’m truly sorry for what happened during your visit to our DHL Service Point. This is not the level of service we aim to provide and I understand how disappointing this must have been for you. We expect that all customers are treated with respect and professionalism at all times.
Thank you for getting back to us with more information. I’ve forwarded your feedback to the responsible team for further action.
We truly appreciate you bringing this to our attention and thank you so much for helping us improve our service!
Best regards,
Elin, DHL Freight
Said they would deliver to my door but…
Said they would deliver to my door but didn’t even call me once or was even here just said ”kurir kunde inte komma in” which is a fat ass lie dont use DHL if u dont wanna get shit shipping
26 November 2025
Unprompted review
Reply from DHL
Dear Brian,
Thank you for taking the time to share your experience, even though I understand how frustrating this must have been for you. It’s completely understandable to feel upset when the delivery doesn’t match what was promised, especially when no call was made and the explanation doesn’t reflect what you experienced. I sincerely apologize that we didn’t deliver the way we promised.
We really appreciate your feedback and I’d like to take a closer look at what happened. I will send you a separate message and hope you are willing to provide the shipment number and your contact details.
Thank you for sharing your feedback - we truly appreciate it!
Best regards
Elin, DHL Freight
Kazakhstan service levels
My sister sent a present to me in Kazakhstan - the message came in russian and kazakh only ( english is also an official language here) we talked on phone and unfortunately the system could not process the document i enterred putting me into a doom loop.
Upshot it will cost me half a day sorting out, a return trip to airport all to pay around $10 tax...which should have been doable online if the system worked as intended.
Please review and improve your system. So many systems work well here that it is strange to find an international courier firm not meeting general levels of service.
19 November 2025
Unprompted review
Reply from DHL
Dear Kenelm,
Thank you for sharing your experience with us. I’m truly sorry to hear about the difficulties you faced. I completely understand how frustrating and inconvenient this must have been, especially when something that should be simple turned into a time-consuming process.
Your feedback is valuable to us. It helps us identify where we need to improve and work towards providing a smoother, more reliable experience for our customers. I would like to get more information from you so I can forward it to the responsible team. I will send a separate message where I hope you can provide the shipment number and your contact details.
Thank you, your feedback is an important part of our work to improve the customer experience!
Warm regards,
Elin, DHL Freight
Reply from DHL
Hi Laila,
I would recommend that you contact our customer services, in order to investigate what the problem might be.
You can reach DHL Freights Customer Services on 0771-345 345, mon-fri 08.00-18.00.
Best regards,
Göran, DHL Freight
Excellent experience from A to Z
I was in a rush to leave my place at 11 sharp for a month and had a parcel come with express guarantee by 12. I really needed the parcel so contacted DHL if at all possible to check with the courier to get the parcel to me before I leave. They were really helpful and sorted it out and I got it in time before I left! That made me really happy and supported by the whole DHL team to see they do their best even under the time sensitive situations. Thank you DHL team!
12 November 2025
Unprompted review
Reply from DHL
Hi Kristin,
I am glad to hear that our colleagues were able to help you when you where pressed for time. It's always nice to hear that a customer is happy with our service. I would like to thank you for taking the time to give us feedback here!
Have a nice afternoon!
Best regards,
Göran, DHL Freight
Stressful and confusing
I had a really stressful experience.
There was no information anywhere on my profile or the DHL website about tax or customs payment for my package. Then suddenly, I get a message on WhatsApp from a random suspicious account — not official, not verified, nothing.
They sent a shortened link and said I need to pay or my package will be returned in 2 days. It literally sounded like a threat.
And the weirdest part?
For such a massive company, there is zero warning or info saying they contact customers through WhatsApp. So of course I had to Google it, and surprise… a bunch of sites confirmed it’s a scam.
I spent way too long, stressed and kinda scared, trying to figure out what was real. This whole thing could have been avoided if customers were actually warned properly.
Not a great experience, and honestly DHL should do better here.
10 November 2025
Unprompted review
Reply from DHL
Dear Amir,
I’m truly sorry to hear how stressful and confusing this situation was for you. It’s absolutely understandable that receiving a message like that - especially from an unverified source - would cause concern. This is of course not something we ever want our customers to experience.
Your feedback is very important and I would need some more information from you so I can escalate this internally. I’ll send you a separate message and hope you’ll get back to me with the shipment number for the delivery you were expecting, as well as your contact details.
Thank you for getting back to me with more information!
Kind regards
Elin, DHL Freight
Incredibly bad
Incredibly bad. Extremely slow, lousy international deliveries, almoost unexisting call-in-support, expensive and no easy-to use what so ever. Don´t use DHL if you want a good and reliable freight
23 October 2025
Unprompted review
Reply from DHL
Hi,
Thank you for taking the time to share your feedback, even though I’m truly sorry to hear about your experience. I understand how frustrating it must have been to deal with slow deliveries, limited support and a service that didn’t meet your expectations.
This is certainly not the level of service we aim to provide. We really appreciate the opportunity to look into what went wrong. I’ll send you a separate message and hope you’ll be willing to get back to us with the shipment number and your contact details.
Your feedback is important to us and we take it seriously as we work to improve!
Kind regards,
Elin, DHL Freight
SMASHED package with half of the order…
SMASHED package with half of the order missing....
Got a package delivered yesterday that looked like it had been run over by a car, kicked as a football through a field goal and then stomped on (Imagine Ace Ventura, Pet Detective-style when he delivers a package in the beginning of the first film, THAT is how the package looked, if not worse), then someone had tried to "mend it" with slopping some pathetic DHL-package tape on it "like I wouldn't notice". No note of "sorry" or anything, it just got delivered anyway. DHL - Don't Hold Liable indeed. It was half opened and half of my order was missing, along with the order reciept...... -5/5.
21 October 2025
Unprompted review
Reply from DHL
Dear Paulina,
Thank you for reaching out and sharing your experience – I’m truly sorry to hear about the condition in which your package arrived. That is absolutely not the standard we strive for and I completely understand your frustration. I sincerely apologize for the inconvenience and disappointment this has caused.
Your feedback is important to us and we take it seriously. I would therefore like to gather a bit more information so we can look into what happened in detail. I’ll send you a separate message and hope you’ll provide the shipment number and your contact details.
Thank you for helping us improve!
Warm regards,
Elin, DHL Freight
Use another delivery service
Used DHL for a package. Arranged it to be sent to one service point and then received an email it had been delivered to another - fine. Went to the service point and they had not received my package. Had to go back to the original service point where it was waiting.
17 October 2025
Unprompted review
Reply from DHL
Dear Alison,
Thank you for reaching out! I'm really sorry to hear about the confusion with your delivery. I understand how frustrating it must have been for you. Unfortunately, mistakes do happen and of course this is not something we want to occur. I'm truly sorry for the inconvenience caused.
We appreciate that you taking the time to share your feedback – it helps us improve!
Best regards,
Elin, DHL Freight
Terrible service
Absolutely horrendous service in Sweden. I ordered a product from Apple. It specifically mentions that it’s Express Home Delivery. This guy is supposed to deliver the package home but instead doesn’t even make an attempt and directly sends it to the service point.
I was home the whole day waiting for the delivery. If he had difficulty entering the door, all he had to do was make a 10 second phone call and I would be there to pick up the package. Instead he sends it to the service point.
I called the customer service and they take no responsibility for this. No apology for the inconvenience just tell me that “ He has one story and I have another story”. Absolutely no care about their customers. They said he left a note at my door but there was no note.
DHL and UPS do this every time I have a package they should deliver to my door step. PostNord does this sometimes but not always.
I feel the absolute best delivery service in Sweden has to be Airmee. They always deliver to the door step and if they can’t reach me they will always call.
14 October 2025
Unprompted review
Reply from DHL
Dear Emmanuel,
Thank you for reaching out and sharing your experience. I truly understand your frustration and I’m very sorry that the delivery didn´t meet your expectations. I sincerely apologize for what has occurred. This is certainly not the kind of experience we want any of our customers to have.
Your feedback is very important to us and I would therefore like to gather more information so I can escalate this to the responsible department. I will send you a separate message and I would be grateful if you could respond with the shipment number and your contact details.
Thank you again for bringing this to our attention!
Kind regards,
Elin, DHL Freight
Customer Service is really bad
Customer Service is really bad. Sometimes impossible to get it to the right location even when you have specified the delivery address. Info on their website isn't correct. Their Notification system doesn't work.
25 September 2025
Unprompted review
Reply from DHL
Dear Customer,
Thank you for your honest feedback – we’re truly sorry to hear about your experience.
I understand how frustrating it must be when a delivery doesn’t arrive at the correct location, despite having provided the right address. I also understand your frustration regarding the incorrect information you’ve encountered on our website and the issues with our notification system. I'm sorry for what happened and for the inconvenience it has caused you. This is not the level of service we aim to provide to our customers.
Please know that we take your comments seriously. I will therefore send you a separate message and hope you can get back to me with the shipment number and your contact details.
I look forward to hearing back from you with more information!
Vänliga hälsningar
Elin, DHL Freight
WE ALL DO NOT HAVE BANKIDs IN SWEDEN
It was a good experience because when I complained that I didn't have a BankID to enable me pick it from IBOXEN to was rerouted to a Tempo were I was able to get it with my freja ID. Take away lesson, don't assume everyone in Sweden has a, BankID, for they may still be in the process of securing one. Regards
6 October 2025
Unprompted review
Reply from DHL
Dear Sope,
Thank you very much for your valuable feedback! We truly appreciate you taking the time to share your experience with us.
Your insight helps us improve our service and better accommodate the needs of all our customers. We’re glad to hear that the rerouting to Tempo and the option to use Freja ID worked well for you.
Thanks again for helping us get better!
Best regards,
Elin, DHL Freight
DHL should stop using places of deposit…
DHL should stop using places of deposit (= profit maximisation) and delivcer at the home address, which it appears that DHL will do when ordering an item. However DHL never ever delivers at the home address; one is forced to spend an hour or two driving to the "ombud" Contact with DHL is nearly impossible, and always via a machine, which always fails to understand the issue. Have a human answering instead. In the case of foods which has to be kept cold time does not allow for emails and telephone conteact is very difficult in heavily broken English. Postnord, Early Bird, Bring et c, are fine; DHL is a pestilence.
8 October 2025
Unprompted review
Reply from DHL
Dear Niels,
Thank you for taking the time to share your experience with us.
I’m truly sorry to hear about the difficulties you've had with DHL’s delivery service. I completely understand how frustrating it must be to expect home delivery and instead have to spend time and effort collecting your parcel elsewhere. This is of course not something we want our customers to experience.
We take your feedback seriously and it helps us in our efforts to improve. I would therefore appreciate if you could provide us with more information so that we can look into what happened.
I will send you a separate message and hope you can get back to us with the shipment number and your contact details.
Thank you for helping us improve!
Best regards,
Elin, DHL Freight
Very fast from China to Sweden Im happy…
Very fast from China to Sweden Im happy thank you!
29 September 2025
Unprompted review
Reply from DHL
Hello Rea,
I'm glad to hear that you had a good experience with your delivery. A fast delivery is always nice, and something we aim for. Thank you for sharing your experience here.
Best regards,
Göran, DHL Freight
DHL delivers fast
DHL delivers fast and I can easily check the status of my package.
1 September 2025
Unprompted review
Reply from DHL
Hello Angel,
Thank you for your kind words! We are glad to hear that you are happy with our services. We look forward to helping you again soon!
Best Regards,
Göran, DHL Freight
Disrespectful and insulting behaviour
As corporate customer I extremely insulted with acting of some DHL employee on customer service in Göteborg Hisingen. This is second time that I needed redirect package and when I called customer service and waiting of 45 minutes in que female person on other side, after I ask and even select that I need English language support, she just hang up phone and I need to waist my time on phone again. It is unacceptable for that kind of service that I'm paying
23 September 2025
Unprompted review
Reply from DHL
Dear Mario,
Thank you for reaching out to us and expressing your concerns. I sincerely apologize for the behavior you experienced during the contact with us. I understand how frustrating it must have been to wait for 45 minutes only to have your call disconnected, especially after requesting support in English. This is certainly not the level of service we strive to provide, and I can only imagine how disappointing this has been for you as a valued corporate customer.
Please know that your feedback is important to us and we take it seriously. I would therefore like to have more information from you so that I can take a closer look at what happened. I will send you a separate message and hope you can get back to me with the tracking number and your contact details.
Once again, thank you for taking the time to provide us with feedback. It helps us in our improvement efforts.
I look forward to hearing back from you with more information!
Best regards,
Elin, DHL Freight
Delivered on time with no issues
Delivered on time with no issues. Generally very reliable and easy to use both for shipping and receiving
12 September 2025
Unprompted review
Reply from DHL
Hello Hera,
Thank you for your feedback! It's great to hear that your experience has been positive and that the service was delivered on time without any issues.
Reliability and ease of use are important aspects of our operations, and your input is valuable.
I wish you a good day!
Best regards
Paola, DHL Freight
Reply from DHL
Hi Mzafar,
Thank you so much for your kind feedback! We're really glad to hear that everything went well and that the process helped save you time — that means a lot to us.
We truly appreciate your support and hope to assist you again in the future!
Best regards
Elin, DHL Freight
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