DHL Reviews 

Terrible experience! Never again!

I ordered a product from Holland on the 30th of August.
The seller made a mistake with the address that I pointed our straight away and he changed immediatily.
On DHL website I could see the address changed.
But on the 5th of Septmber DHL tried to deliver the parcel to the wrong address because DHL Spain still had the wrong address.
I ask how is this even possible if online I can see since the change the correct one?
The second problem is that they wrote down: Recipient is not present... it is not true because I was home all day... they just had the wrong addree.
On the 6th of Septmber I call DHL Spain to ask what happened and they told me they had the wrong address, but not to worry about it because they could change it and reschedule the shipment for monday the 8th of Septmber.
Monday the 8th of Septmber I was home all day, no one came and the parcels wasn't delivered.
On the 9th of Septmber I checked online to see what was going on and I saw that the parcel was Delivered...
I called immediately DHL to know what was going on, and the call center didn't know what was going on.
We opened up the first ticket: no 54490852.
No one got in touch with me. I called again the day after and they said that they were investigating.

I called again the day after still no news of my parcel!
They opened up another ticket: 54504598.

As per today 12th of Septmber 2025, no answer from DHL!
They still don't know where my parcel is... It is incredible as a parcel can disapper in thin air in 2025!
We can trace everything but they are not able to check if the driver has delivered the parcel and where...

Horrible service, with this I have not only lost my parcel but even the customer I had to work with cause I didn't have the material I needed.

I'll never ever again use them as a courrier.

If I could give 0 stars I would these people are the absolute worst of the the worst. The worst CS experience I have ever had. Lies and more BS. 3 times the product was to be delivered. All times nothing was ever recived. No signatures ever shown or pictures. The last update was that it was delivered 2:40PM local time but local time was 1:56 PM at that moment.

I would say it's trash , but trash can sometimes be useful.

I needed a medical device that I had missed on my trip to Europe. Based on recommendations from Google AI I had it shipped by DHL Express on August 29. It took three days for it to get out of US! It stayed one day in UK and one day Spain in and I have not received it yet after 5 days. I have not been able to speak with anyone and my request to be called within 4 hours window has not been granted yet after 2 days. I will be leaving this address in two days and not sure if I get my EXPRESS shipment after a week! And I have paid $150 ! I think if I had it mailed by regular mail it may have been delivered faster!

On Friday the 22nd of August I was in all day ready to receive a package. Tracking showed out for delivery, and at approximately 4 O clock On screen delivery failed recipient not in. I contacted the sender on Monday, and was told DHL in Palmones had the package in storage. I called the service pion to day Friday the 29th of August, and was told the package was too big to deliver, and they would take half a hour locate it, and sign a piece of paper, and go for a coffee.
I came back, and was told the package had been sent back on the Wednesday. I asked for the paper I had signed, and they refused saying they had shredded it. This is totally suspicious. The way they reacted it seems some one has stolen it. I will see if it is returned to the sender, if not I will get in touch with the Junta arbitral DE Transporte. Regards P. Lister.

DO not use DLH! They are lasy and do NOT delivery to your home. Instead we have to go to a pick-up store. They do also lie, saying nobody is at home,but it in our case never the case, as we have home office and grand mother cannot leave home...

Well where to start. My last two packages arrived smashed to pieces after being kicked and stood on. I have photos. The package I am waiting for has been delayed twice. Twice the company lied. Firstly I have had no contact from DHl despite them claiming they agreed delivery with me for today. Secondly on two separate searches I find they have delayed the delivery for today and another DHL web page says I was not in. Well Mercadona, MRW and Correos found me in today. I accuse DHL Jaen and or their driver for Castillo De Locubin of falsifying their records to avoid delivering my goods and of mal treating the goods leading to their complete destruction. I doubt this delivery will arrive intact if at all. Have they
no internal audit or control of these employees. Item did arrive ,later and surprisingly was intact.

Simply the worst courier in Spain. Never ever deliver on the day they say they will. I will now stop using companies who use this useless company

DHL marked my package as “not at home” even though I was home all day and redirected it to a pickup point with no option for redelivery. Amazon support only offered a €10 compensation, but the main issue was not solved at all. This is a serious problem, and people should report it to Amazon. DHL should not be allowed to operate this way. If you face the same issue, contact Amazon Customer Support and mention the same issue. Maybe this way they will pay attention and ban them.

Fraudsters! DHL makes no attempt to deliver. They did not visit the apartment. I was in the apartment each time and they did not come. Also they never phoned me. DHL takes the stuff straight to the pickup point as it it quicker and cheaper for them, then you get an email saying they tried to deliver and there was a problem, unspecified. This is the fifth time the same thing has happened. No other courier has any problem.

I received an email at 15.07 on 28/07/2025 to say my delivery was out for delivery. At 16.53 I received a phone call I said hello and the caller hung up I immediately went outside just in case it was the delivery but there was no vehicle in sight. I later checked the tracking information and it showed that the driver had tried to deliver which he didn't as we have a buzzer on the gate. It also said we had been informed but if you call being informed a 4 second phone call in which I only had time to say hello before the caller hung up? They have come back to me and told me I have to collect my package from Malaga which is a 35 minute drive each way as they will not re-deliver. Even though there driver obviously made no attempt to deliver in the first place. Absolutely rubbish service.

They lost my package. I honestly have no words… this is the worst service I’ve ever experienced.

On July 30, I received a message saying they attempted delivery but no one was home. Since then - nothing. No updates, no second delivery attempt, no instructions on where to pick it up. The status hasn’t changed in over a week…

Another delivery, same way
Just received notification that «I’m missing” so delivery going to be to a place.
I expecting studio lighting hardware, background 3x2.6 m etc now I’m going to carry it by my self
“lazy, irresponsible, incompetent” - their slogan

I have the same negative experience as so many people here. There was no attempt to deliver, then tracking first stated my package was left at a service point 10km away, then fraudulently marked as delivered.

I have never see a company with only 1 star reviews. Truly DHL Spain need to be shut down and investigated.

Liars,liars and liars …this company deserves to fail big time …utter appalling service…

Package from Germany sent on 9/7/25, tracked arriving Madrid 16/7/25, then Malaga Depot 17/7/25 and nothing further
apart from automated acknowledgements, no response to two online queries about this shipment.
Very disappointed in DHL

I’m extremely disappointed with DHL Spain. My package was marked as “delivered,” yet I never received it. I’ve checked with neighbours and around the property—nothing.

What’s worse is the complete lack of customer service. No one seems willing or able to help. Trying to get a clear answer or even speak to a real person is next to impossible. I’ve opened a case, but days later, there’s still no update, no investigation, and no accountability.

How can a company this big just lose a package, claim it’s delivered, and then offer no support at all?

This experience has completely destroyed my trust in DHL. I will avoid using them in the future and suggest others do the same until they sort out their delivery processes and customer care.

DHL Barcelona is the worst of all history. I never felt like I can literally hate a company.

absolutely scandalous service no response to complaints they lied about delivery no updates on their tracking it’s utterly useless service

July 24 and July 25 DHL writes on their tracking website they have been at my home to deliver my parcel.
THAT'S A LIE!!!
I have been at home both days and nobody has been to my door ringing the bell, neither have my neighbors seen or heard DHL. We live in a little street so everyone knows.
Too BAD.