Eddie was absolutely amazing and so patient whilst I was choosing my sofa! He was by far the politest and most helpful member of staff out of all the sofa shops I visited on Monday. I never felt press... See more
Company replied
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See what reviewers are saying
Chose a sofa that we both liked, that looked good and was very comfortable. We were given space and time to sit and relax without feeling pressured into buying. Emilie had greeted us when we walked in... See more
Company replied
Eddie was attentive, friendly, professional and knowledgeable, without being over bearing, over familiar or pushy. He spent time understanding our requirements, going through our options and gave us s... See more
Company replied
Relaxed, helpful, diligent and friendly whilst remaining professional. A great idea re another salesperson carrying out a thorough check of the order with the customer prior to the order going through... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Stirling Road, Unit 1A, YO30 4XZ, York, United Kingdom
- 0333 999 9849
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very helpful sales person
19 July 2026
Reply from DFS Furniture - York
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Service was excellent
Service was excellent. Andrew was the member of staff helping us and he was so helpful. He was very very patient with us while we looked at 10 sofas and the sofa we chose was amazing.
26 July 2026
Reply from DFS Furniture - York
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Andrew.
Kind Regards,
Jordan
DFS Customer Support
JUST BRILLIANT
JUST BRILLIANT
JUST ANNOYING I WAS QUOTED A LESSER PRICE FOR THE FURNITURE INSURANCE AT THE TIME OF COMPLETING ORDER,WOULD THIS PRICE HAVE BEEN QUOTED AT THE START OF THE ORDER I WOULD HAVE BOUGHT IT ! FELT I WAS GETTING CHEATED,NO SECOND CHANCE,OTHER THAN THAT ALL IS WELL
26 July 2026
Reply from DFS Furniture - York
Good Morning,
Thank you for taking the time to share your review and feedback with us.
If you would like to discuss this order or have any further queries that have not been discussed already please let us know on 0333 9999 777.
Kind Regards,
Jordan
DFS Central Customer Support
Fenella was extremely helpful and…
Fenella was extremely helpful and answered all our questions whilst getting my new sofa! Highly recommend!
26 July 2026
Reply from DFS Furniture - York
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Brilliant customer service from online
Brilliant customer service from online. Called me the following day when asked and answered my query.
18 July 2026
Reply from DFS Furniture - York
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Guy was sound thank you
Guy was sound thank you. Really helpful. Explained everything well. Amazing service
25 July 2026
Reply from DFS Furniture - York
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Clifton Moor Experience
The two ladies who helped me choose, and customise my sofa were great! They were friendly and explained everything extremely well
23 July 2026
Reply from DFS Furniture - York
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Excellent service friendly assistant…
Excellent service friendly assistant was given all relevant information about my item I purchased
16 July 2026
Reply from DFS Furniture - York
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Staff were knowledgable and processs…
Staff were knowledgable and processs was easy and painless.
21 July 2026
Reply from DFS Furniture - York
Hello,
Thank you for your great feedback.
Kind regards
Holly M
DFS Customer Support
Extremely helpful and friendly staff
Extremely helpful and friendly staff. Not pushy in any way. A stress free experience
15 June 2026
Reply from DFS Furniture - York
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Made to feel welcome
Made to feel welcome. Very knowledgeable about sofa's I was interested in. Staff polite and very obliging.
21 July 2026
Reply from DFS Furniture - York
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
No pressure and once we decided the…
No pressure and once we decided the salesperson had great product knowledge and helped us decide exactly what we wanted.
21 July 2026
Reply from DFS Furniture - York
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - York
Hello Debbie,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Listened to our requirements abd then…
Listened to our requirements abd then showed us all tge options. Was very helpful explaining the information to my partner with light loss
20 July 2026
Reply from DFS Furniture - York
Hello Jenny,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Stephanie was excellent
18 July 2026
Reply from DFS Furniture - York
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Was very satisfied with the service we…
Was very satisfied with the service we got. Able to look round at our leisure
No hasel from anyone. The staff were helpful and very friendly
19 July 2026
Unprompted review
Reply from DFS Furniture - York
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - York
Hello,
Thank you for your great feedback.
Kind Regards,
Holly M
DFS Customer Support
We can recommend DFS
The staff were very helpful and explained everything that we wanted to know.
19 July 2026
Reply from DFS Furniture - York
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Happy with the service
Your staff member was very friendly and could answer all my questions
19 July 2026
Reply from DFS Furniture - York
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - York
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
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