Great customer services here. I was served by Finella. She was fantastic and really supported me with chosing the perfect sofa. She was very informative and knowledgeable and explain things clearly an... See more
Company replied
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DFS Clifton Moor, extremely friendly, helpful staff...Andy who was our Sales Advisor was very knowledgeable, had great insight into the sofas we were looking at and helped us choose our new sofa, than... See more
Company replied
Fenella was very helpful. She explained all the products and services thoroughly. She also made us feel at ease. it was a pleasant experience and would recommend dfs friends and family. And would defi... See more
Company replied
10/10 for customer service from Craig at the DFS York Clifton Moor showroom! We had an excellent experience discussing and purchasing our new sofas, table and cushions. All our questions were answe... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Stirling Road, Unit 1A, YO30 4XZ, York, United Kingdom
- 0333 999 9849
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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We can recommend DFS
The staff were very helpful and explained everything that we wanted to know.
19 July 2026
Happy with the service
Your staff member was very friendly and could answer all my questions
19 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great experience
Fenella was very helpful. She explained all the products and services thoroughly. She also made us feel at ease. it was a pleasant experience and would recommend dfs friends and family. And would definately use again.
18 July 2026
Reply from DFS Furniture - York
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Staff help.
18 July 2026
Reply from DFS Furniture - York
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - York
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - York
Hello Jinto,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Great Experience
Great customer services here. I was served by Finella. She was fantastic and really supported me with chosing the perfect sofa. She was very informative and knowledgeable and explain things clearly and thoroughly to help me make a decision without being too pushy. 10/10 Thank you.
9 July 2026
Reply from DFS Furniture - York
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Very helpful
Very helpful, product knowledge excellent.
Nothing was too much of a problem
13 July 2026
Reply from DFS Furniture - York
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Amazing service!
6 July 2026
Reply from DFS Furniture - York
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Rose who served us very knowledgeable…
Rose who served us very knowledgeable about the corner unit we were interested in,
She made us aware of the things available to add,
And we did she explained some of the things we might want to add , at know time did we feel pressure to spend more
12 July 2026
Reply from DFS Furniture - York
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Assistant knew everything we needed to…
Assistant knew everything we needed to know about the sofa we purchased
11 July 2026
Reply from DFS Furniture - York
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
Excellent experience
Excellent customer service as always. Friendly and knowledgable staff. I have bought from here many times and never disappointed.
27 June 2026
Reply from DFS Furniture - York
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Barney was very helpful and friendly
Barney was very helpful and friendly . Wasn't pushy and gave us space when needed to decide what we wanted. Very knowledgeable also on thw different products available
10 July 2026
Reply from DFS Furniture - York
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Customer service was really good
Customer service was really good. Not too pushy understood what we wanted. Spoke to manager who rang another store, which had our furniture in for visual purposes. Didn’t rush us and gave us space. To look around the shown room. She was really nice.
8 July 2026
Reply from DFS Furniture - York
Hello Michelle,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
All the staff were really helpful
All the staff were really helpful , not pushy at all. We ended up speaking to Emily and she took us outside to view the fabrics in daylight which was super helpful. Would recommend anyone to go here if only for the lovely staff.
7 July 2026
Reply from DFS Furniture - York
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
The sofa and chairquality products and helpful…
The quality products and helpful friendly staff
8 July 2026
Reply from DFS Furniture - York
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - York
Hello Garry,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The lady who helped me was wonderful…
The lady who helped me was wonderful sadly I can’t remember her name but her daughter is called Mina and she works in IKEA2 doors down.
She was very helpful. I’m very professional. She listened to what I had to say and we chose accordingly. Can’t speak highly enough about her. Thank you so much.
7 July 2026
Reply from DFS Furniture - York
Hello Marina,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Barney was really helpful and made sure…
Barney was really helpful and made sure we knew exactly what we were getting. The whole process was really straight forward and he was lovely to deal with.
29 June 2026
Reply from DFS Furniture - York
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
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