2nd corner suite we have bought and another comfortable rest. Had some issues with a tear in the underneath material, but they quickly replaced and restored it to perfect at home within days.
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See what reviewers are saying
We have been looking at various lounge seating combinations and settled on the one from DFS. The tea, at waterlooville were excellent. Never used us at any of our two visits. On the day we ordered the... See more
Company replied
Friendly, helpful service from a young man who was very patient with all my questions. Despite the fact their closing time was looming at no point did he try to pressure me or hurry me up. As a result... See more
Company replied
We had such a lovely experience at DFS Waterlooville, and a huge thank you to Troy, who was absolutely fantastic from start to finish. Troy was incredibly knowledgeable, helpful and patient... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company

Contact info
Hambledon Road, Unit 3, PO7 7FG, Waterlooville, United Kingdom
- 0333 999 9819
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Cool clean friendly environment plenty…
Cool clean friendly environment plenty of room to see furniture Staff very knowledgeable and friendly

Reply from DFS Furniture - Waterlooville
James was very good explaining the…
James was very good explaining the process and understood what I was looking for.

Reply from DFS Furniture - Waterlooville
Kieran helped me make a good choice of…
Kieran helped me make a good choice of sofa at a price I could afford. He did all the firm filling for me all I had to do was sign. Gave me and my daughter a lovely cup of coffee while we did everything and he answered all our questions. All in all it was a very pleasant experience without any of the usual hassle you get when buying a large item. Thank you Kieran..

Reply from DFS Furniture - Waterlooville
All the people at dfs we spoke to today…
All the people at dfs we spoke to today were helpful and friendly, and helped us we the questions we had

Reply from DFS Furniture - Waterlooville
Welcoming staff
Welcoming staff, Rhys was knowledgeable and friendly to talk too, Assisted with what we wanted and gave us the options so that we were comfortable to make a purchase.

Reply from DFS Furniture - Waterlooville
Very good communication with great…
Very good communication with great knowledge in the job
Thank you

Reply from DFS Furniture - Waterlooville

Reply from DFS Furniture - Waterlooville
Excellent service by your person
Excellent service by your person.
Very helpful, polite and nice person to deal with. Look after him.

Reply from DFS Furniture - Waterlooville
Myles at Waterlooville store was…
Myles at Waterlooville store was friendly and helpful and placed my order with no problem, Thankyou

Reply from DFS Furniture - Waterlooville
We entered the shop and weren't…
We entered the shop and weren't immediately bombarded but introduced to by a member of staff and were left to browse. We almost immediately found what we were looking for, went away and returned to make our purchase
Kiren was our first contact and completed our purchase with ease.

Reply from DFS Furniture - Waterlooville
Absolutely fantastic experience nothing…
Absolutely fantastic experience nothing was too much trouble- Linda was Absolutely amazing, so informative and was happy to spend her time with us. She really made everything so easy.
Linda was extremely knowledgeable and we never felt under pressure once. Thank you Linda

Reply from DFS Furniture - Waterlooville

Reply from DFS Furniture - Waterlooville
Staff were very helpful and told me…
Staff were very helpful and told me exactly what I needed to know , they were very easy to talk to

Reply from DFS Furniture - Waterlooville
Kieran was excellent
Kieran was excellent knowledgeable, not pushy let me wonder & gave me excellent advice.
Talked me through everything so that I understood.
Even your coffee was good.

Reply from DFS Furniture - Waterlooville
I knew what I wanted but it was nice to…
I knew what I wanted but it was nice to be given a bit of time to look around before being approached by one of the staff. Information and pricing was very clear and not pushy at all. James was helpful without being patronising.

Reply from DFS Furniture - Waterlooville
We had a great time Kieran was our…
We had a great time Kieran was our sales guy and he was just great explaining everything about the sofas we wanted he couldn’t have made us more comfortable and confident in our purchase

Reply from DFS Furniture - Waterlooville

Reply from DFS Furniture - Waterlooville
Happy Customers
Very happy in our choice, felt very comfortable walking around the shop, didnt feel rushed .The sales person was polite and very helpful once we made our choice

Reply from DFS Furniture - Waterlooville
Excellent service
Great service in store! Was going to order on line but the service and friendliness of the staff in store was excellent 👌

Reply from DFS Furniture - Waterlooville
Good choices, great help!
Excellent service from arriving in store until making a purchase at the end. I appreciated being shown where the products were that we were looking for and allowed to wander at our own pace whilst the salesperson answered queries when required.
I haven't used this store before but I would recommend it to others and use it again.

Reply from DFS Furniture - Waterlooville
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