DFS Furniture - Waterlooville Reviews 

5,262
TrustScore 5 out of 5

4.9

Hambledon Road, Unit 3, PO7 7FG Waterlooville, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

2nd corner suite we have bought and another comfortable rest. Had some issues with a tear in the underneath material, but they quickly replaced and restored it to perfect at home within days.

Rated 5 out of 5 stars

We have been looking at various lounge seating combinations and settled on the one from DFS. The tea, at waterlooville were excellent. Never used us at any of our two visits. On the day we ordered the... See more

Company replied

Rated 5 out of 5 stars

Friendly, helpful service from a young man who was very patient with all my questions. Despite the fact their closing time was looming at no point did he try to pressure me or hurry me up. As a result... See more

Company replied

Rated 5 out of 5 stars

We had such a lovely experience at DFS Waterlooville, and a huge thank you to Troy, who was absolutely fantastic from start to finish. Troy was incredibly knowledgeable, helpful and patient... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Hambledon Road, Unit 3, PO7 7FG, Waterlooville, United Kingdom

  • 0333 999 9819

4.9

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(5,262)

95,984 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cool clean friendly environment plenty…

Cool clean friendly environment plenty of room to see furniture Staff very knowledgeable and friendly

11 July 2026
DFS Furniture - Waterlooville logo

Reply from DFS Furniture - Waterlooville

Hello,

Thank you for sharing your great feedback with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

James was very good explaining the…

James was very good explaining the process and understood what I was looking for.

9 July 2026
DFS Furniture - Waterlooville logo

Reply from DFS Furniture - Waterlooville

Hello Sandra,

Thanks for your fabulous review, we love to hear it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Kieran helped me make a good choice of…

Kieran helped me make a good choice of sofa at a price I could afford. He did all the firm filling for me all I had to do was sign. Gave me and my daughter a lovely cup of coffee while we did everything and he answered all our questions. All in all it was a very pleasant experience without any of the usual hassle you get when buying a large item. Thank you Kieran..

8 July 2026
DFS Furniture - Waterlooville logo

Reply from DFS Furniture - Waterlooville

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Kieran met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

All the people at dfs we spoke to today…

All the people at dfs we spoke to today were helpful and friendly, and helped us we the questions we had

7 July 2026
DFS Furniture - Waterlooville logo

Reply from DFS Furniture - Waterlooville

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Welcoming staff

Welcoming staff, Rhys was knowledgeable and friendly to talk too, Assisted with what we wanted and gave us the options so that we were comfortable to make a purchase.

6 July 2026
DFS Furniture - Waterlooville logo

Reply from DFS Furniture - Waterlooville

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Excellent service by your person

Excellent service by your person.
Very helpful, polite and nice person to deal with. Look after him.

6 July 2026
DFS Furniture - Waterlooville logo

Reply from DFS Furniture - Waterlooville

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Myles at Waterlooville store was…

Myles at Waterlooville store was friendly and helpful and placed my order with no problem, Thankyou

6 July 2026
DFS Furniture - Waterlooville logo

Reply from DFS Furniture - Waterlooville

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

We entered the shop and weren't…

We entered the shop and weren't immediately bombarded but introduced to by a member of staff and were left to browse. We almost immediately found what we were looking for, went away and returned to make our purchase
Kiren was our first contact and completed our purchase with ease.

6 July 2026
DFS Furniture - Waterlooville logo

Reply from DFS Furniture - Waterlooville

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Absolutely fantastic experience nothing…

Absolutely fantastic experience nothing was too much trouble- Linda was Absolutely amazing, so informative and was happy to spend her time with us. She really made everything so easy.
Linda was extremely knowledgeable and we never felt under pressure once. Thank you Linda

5 July 2026
DFS Furniture - Waterlooville logo

Reply from DFS Furniture - Waterlooville

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Linda met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Very good attitude

Very good attitude, they explain everything in detail. Thank you

4 July 2026
DFS Furniture - Waterlooville logo

Reply from DFS Furniture - Waterlooville

Hello,

Thank you for your kind feedback.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Staff were very helpful and told me…

Staff were very helpful and told me exactly what I needed to know , they were very easy to talk to

27 June 2026
DFS Furniture - Waterlooville logo

Reply from DFS Furniture - Waterlooville

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Kieran was excellent

Kieran was excellent knowledgeable, not pushy let me wonder & gave me excellent advice.
Talked me through everything so that I understood.
Even your coffee was good.

4 July 2026
DFS Furniture - Waterlooville logo

Reply from DFS Furniture - Waterlooville

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

I knew what I wanted but it was nice to…

I knew what I wanted but it was nice to be given a bit of time to look around before being approached by one of the staff. Information and pricing was very clear and not pushy at all. James was helpful without being patronising.

3 July 2026
DFS Furniture - Waterlooville logo

Reply from DFS Furniture - Waterlooville

Hello Darren,

We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

We had a great time Kieran was our…

We had a great time Kieran was our sales guy and he was just great explaining everything about the sofas we wanted he couldn’t have made us more comfortable and confident in our purchase

3 July 2026
DFS Furniture - Waterlooville logo

Reply from DFS Furniture - Waterlooville

Hello April,

We are really grateful for your kind words and for sharing your experience in our store with Kieran. Thank you very much and we look forward to seeing you again!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Happy Customers

Very happy in our choice, felt very comfortable walking around the shop, didnt feel rushed .The sales person was polite and very helpful once we made our choice

1 July 2026
DFS Furniture - Waterlooville logo

Reply from DFS Furniture - Waterlooville

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Excellent service

Great service in store! Was going to order on line but the service and friendliness of the staff in store was excellent 👌

1 July 2026
DFS Furniture - Waterlooville logo

Reply from DFS Furniture - Waterlooville

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Good choices, great help!

Excellent service from arriving in store until making a purchase at the end. I appreciated being shown where the products were that we were looking for and allowed to wander at our own pace whilst the salesperson answered queries when required.
I haven't used this store before but I would recommend it to others and use it again.

29 June 2026
DFS Furniture - Waterlooville logo

Reply from DFS Furniture - Waterlooville

Hi there, thank you for taking the time to leave a 5-star review!😊

Kind Regards,
Vanessa
DFS Customer Support

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look