DFS Furniture - Waterlooville Reviews 

5,182
TrustScore 5 out of 5

4.9

Hambledon Road, Unit 3, PO7 7FG Waterlooville, GB


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Rated 5 out of 5 stars

Order placed at Dfs Waterlooville with Miles. Who was extremely helpful, no hard sell just knowledgable and friendly. The store was clean airy and tidy, with a great varied display of sofas . Availabl... See more

Company replied

Rated 5 out of 5 stars

It was an off the cuff walk around DFS just browsing and not feeling pressured by anyone to purchase anything, however when we did eventually decide we wanted to make a purchase, staff were really he... See more

Company replied

Rated 5 out of 5 stars

Very friendly and welcoming salesman, but not pushy. He helped us with our decision on which sofa would best suit us. He gave us time to look around again before making our final choice. He explained... See more

Company replied

Rated 5 out of 5 stars

Allowed to browse before being asked if I wanted help. Advice was given about various suites without feeling pressurised. The sales assistant Troy was knowledgeable and very helpful about the items... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Hambledon Road, Unit 3, PO7 7FG, Waterlooville, United Kingdom

  • 0333 999 9819

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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4.9

All reviews

(5,182)

97,237 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My off the cuff DFS…purchase

It was an off the cuff walk around DFS just browsing and not feeling pressured by anyone to purchase anything, however when we did eventually decide we wanted to make a purchase, staff were really helpful and talked us through all of our options. Thank you Rhys for your help.

17 August 2026
DFS Furniture - Waterlooville logo

Reply from DFS Furniture - Waterlooville

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

No sales pressure - just good information.

Allowed to browse before being asked if I wanted help. Advice was given about various suites without feeling pressurised. The sales assistant Troy was knowledgeable and very helpful about the items I required. He made sure I understood exactly what I was paying for and what I was getting. A very successful experience.

17 August 2026
DFS Furniture - Waterlooville logo

Reply from DFS Furniture - Waterlooville

Hello,

Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very friendly and welcoming salesman

Very friendly and welcoming salesman, but not pushy. He helped us with our decision on which sofa would best suit us. He gave us time to look around again before making our final choice. He explained in detail the process of the purchase and delivery. Very pleasant experience, thank you

17 August 2026
DFS Furniture - Waterlooville logo

Reply from DFS Furniture - Waterlooville

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great service

Great service, friendly knowledgeable assistant (Steve)

17 August 2026
DFS Furniture - Waterlooville logo

Reply from DFS Furniture - Waterlooville

Hello,

Great review, thanks for sharing!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Order placed at Dfs Waterlooville with…

Order placed at Dfs Waterlooville with Miles. Who was extremely helpful, no hard sell just knowledgable and friendly. The store was clean airy and tidy, with a great varied display of sofas . Available in manly colours and fabrics. A good range of prices for all budgets and payment options. A great shopping experience and I would definitely recommend this store and staff

16 August 2026
DFS Furniture - Waterlooville logo

Reply from DFS Furniture - Waterlooville

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

The gentleman that made our order was…

The gentleman that made our order was incredibly helpful and very friendly

16 August 2026
DFS Furniture - Waterlooville logo

Reply from DFS Furniture - Waterlooville

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Rhys was very helpful and patient with…

Rhys was very helpful and patient with us as we made a decision on a new sofa today.

15 August 2026
DFS Furniture - Waterlooville logo

Reply from DFS Furniture - Waterlooville

Hello,

Thank you for your great feedback.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Excellent service

Excellent service, very clear and explained all aspects of transaction.
5 🌠

15 August 2026
DFS Furniture - Waterlooville logo

Reply from DFS Furniture - Waterlooville

Hello,

Thank you for your great review.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Reece in your Portsmouth branch

Reece in your Portsmouth branch — well, where do we start?! 🤩

You were absolutely fabulous! DFS are so lucky to have such a professional, warm, friendly and incredibly knowledgeable young man. We must have changed our minds about a million times 😂 and nothing was ever too much trouble for you.

Thank you so much for all your help, patience and kindness. You were fabulous from start to finish and an absolute credit to DFS! ⭐️👏🏼💙

14 August 2026
DFS Furniture - Waterlooville logo

Reply from DFS Furniture - Waterlooville

Good Morning,

Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Reece.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Beautiful furniture and loads to choose…

Beautiful furniture and loads to choose from, very helpful, friendly and knowledgeable staff which helped us to easily decide on our purchase.
We loved the 7 day express delivery option, not having to wait three months for our new furniture to be delivered was very appealing.
The delivery men were nice and super efficient, they put our new furniture together with ease and quite quickly too.
Would I recommend DFS to a friend? Yes! Absolutely 😀

7 August 2026
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Reply from DFS Furniture - Waterlooville

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope that you love your new furniture!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Troy was very professional and…

Troy was very professional and knowledgeable he explained everything to me.

14 August 2026
DFS Furniture - Waterlooville logo

Reply from DFS Furniture - Waterlooville

Hello Stephen,

Amazing review, we really appreciate it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Staff were very efficient and helpful

Staff were very efficient and helpful, and the delivery was excellent, came when they said they would and put it all together and took all the packaging away, all round excellent service.

5 August 2026
DFS Furniture - Waterlooville logo

Reply from DFS Furniture - Waterlooville

Hello Penelope,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Excellent service

Kieran provided excellent service, and he was so helpful when we were choosing our sofa. With the service he gave we would definitely come back!

13 August 2026
DFS Furniture - Waterlooville logo

Reply from DFS Furniture - Waterlooville

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

The salesman was very nice

The salesman was very nice. I am just awaiting my finance to go through

13 August 2026
DFS Furniture - Waterlooville logo

Reply from DFS Furniture - Waterlooville

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars
DFS Furniture - Waterlooville logo

Reply from DFS Furniture - Waterlooville

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Review DFS Waterlooville

James was excellent

9 August 2026
DFS Furniture - Waterlooville logo

Reply from DFS Furniture - Waterlooville

Hello,

Thank you for your kind review.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Everything was explained fully

Everything was explained fully. Lovely young man served me. Very happy indeed

9 August 2026
DFS Furniture - Waterlooville logo

Reply from DFS Furniture - Waterlooville

Good Morning,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Super friendly and helpful staff

Super friendly and helpful staff, who explained the differences between each sofa we looked at.

9 August 2026
DFS Furniture - Waterlooville logo

Reply from DFS Furniture - Waterlooville

Good Morning,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Welcoming staff

Welcoming staff. All the information provide was clear and concise.

9 August 2026
DFS Furniture - Waterlooville logo

Reply from DFS Furniture - Waterlooville

Good Morning,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

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