Reece in your Portsmouth branch — well, where do we start?! 🤩 You were absolutely fabulous! DFS are so lucky to have such a professional, warm, friendly and incredibly knowledgeable young man. W... See more
Company replied
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Beautiful furniture and loads to choose from, very helpful, friendly and knowledgeable staff which helped us to easily decide on our purchase. We loved the 7 day express delivery option, not having... See more
Company replied
We visited your Waterlooville store. We were greeted by staff member Kieron, who was very helpful, friendly and knowledgeable, not too pushy. When we decided what we wanted, he came straight away to... See more
Company replied
I came to DFS on three occasions. Spoke to a gentleman called Troy 1st visit. Re OLBY sofa .Very helpful. Then next time Oliver who was again very helpful also discount on my item.. Thay had lo... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Hambledon Road, Unit 3, PO7 7FG, Waterlooville, United Kingdom
- 0333 999 9819
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Rhys was very helpful and patient with…
Rhys was very helpful and patient with us as we made a decision on a new sofa today.
15 August 2026
Excellent service
Excellent service, very clear and explained all aspects of transaction.
5 🌠
15 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reece in your Portsmouth branch
Reece in your Portsmouth branch — well, where do we start?! 🤩
You were absolutely fabulous! DFS are so lucky to have such a professional, warm, friendly and incredibly knowledgeable young man. We must have changed our minds about a million times 😂 and nothing was ever too much trouble for you.
Thank you so much for all your help, patience and kindness. You were fabulous from start to finish and an absolute credit to DFS! ⭐️👏🏼💙
14 August 2026
Reply from DFS Furniture - Waterlooville
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Reece.
Kind Regards,
Jordan
DFS Customer Support
Beautiful furniture and loads to choose…
Beautiful furniture and loads to choose from, very helpful, friendly and knowledgeable staff which helped us to easily decide on our purchase.
We loved the 7 day express delivery option, not having to wait three months for our new furniture to be delivered was very appealing.
The delivery men were nice and super efficient, they put our new furniture together with ease and quite quickly too.
Would I recommend DFS to a friend? Yes! Absolutely 😀
7 August 2026
Reply from DFS Furniture - Waterlooville
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope that you love your new furniture!
Kind Regards,
Jordan
DFS Customer Support
Troy was very professional and…
Troy was very professional and knowledgeable he explained everything to me.
14 August 2026
Reply from DFS Furniture - Waterlooville
Hello Stephen,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Staff were very efficient and helpful
Staff were very efficient and helpful, and the delivery was excellent, came when they said they would and put it all together and took all the packaging away, all round excellent service.
5 August 2026
Reply from DFS Furniture - Waterlooville
Hello Penelope,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent service
Kieran provided excellent service, and he was so helpful when we were choosing our sofa. With the service he gave we would definitely come back!
13 August 2026
Reply from DFS Furniture - Waterlooville
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
The salesman was very nice
The salesman was very nice. I am just awaiting my finance to go through
13 August 2026
Reply from DFS Furniture - Waterlooville
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Staff were very helpful
2 August 2026
Reply from DFS Furniture - Waterlooville
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
All the gentlemen that helped us in…
All the gentlemen that helped us in store were lovely and informative
9 August 2026
Reply from DFS Furniture - Waterlooville
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Waterlooville
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Everything was explained fully
Everything was explained fully. Lovely young man served me. Very happy indeed
9 August 2026
Reply from DFS Furniture - Waterlooville
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Super friendly and helpful staff
Super friendly and helpful staff, who explained the differences between each sofa we looked at.
9 August 2026
Reply from DFS Furniture - Waterlooville
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Waterlooville
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Waterlooville
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Excellent service at DFS
Excellent service at DFS! Found a much better deal here and saved money. The staff Rhys were very good, polite, and welcoming from start to finish.
8 August 2026
Reply from DFS Furniture - Waterlooville
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Quality staff
I came to DFS on three occasions. Spoke to a gentleman called Troy 1st visit. Re OLBY sofa .Very helpful.
Then next time Oliver who was again very helpful also discount on my item.. Thay had looked previously on delivery charges.
Third time saw James excellent sakes person. Not at all pushy . Great knowledge of item etc. Polite friendly and helpful.
I would highly recommend this company 👌.
8 August 2026
Reply from DFS Furniture - Waterlooville
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Waterlooville
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Waterlooville
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
DFS what a nice place to shop
I found the staff in DFS, very welcoming, the staff member that helped me conducted himself i a very friendly and professional way, clearly not cutting corners to ensure I knew everything I needed to know along with double checking everything with me a number of times, and pleased with the end result.
8 August 2026
Reply from DFS Furniture - Waterlooville
Hello Neville,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
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