DFS Furniture - Waterlooville Reviews 

Excellent service, from very helpful and informative staff.

Walked into the Waterlooville store on bank holiday Monday were greeted by Steve, who has the most complete customer service skills i have ever heard, very professional and extremely understanding to my needs.
We were very honest with him from the get go, that we were looking at other stores and he was not pushy or grumpy unlike some other stores are.
Steve spent a lot of time with us and listening to everything i wanted.
We returned later that day to have another peek and decided to take the measurements home, to see what fitted as its completely different to what you see in store. Thanked Steve again with a promise to return.
Went back on Tuesday the 1st September 2026, waited for Steve,as i think he deserved it after the day befor, had another chat, felt very comfortable with my decisions and made a complete purchase.
Steve is an extremely great asset to DFS, whos professionalism is beyond words
Please pass on my many thanks for his time and understanding in my purchase.
From
Eileen.Lister southsea PO4 9TX

We have been looking at various lounge seating combinations and settled on the one from DFS. The tea, at waterlooville were excellent. Never used us at any of our two visits. On the day we ordered the combination we settled on the Waterlooville store manager, Reece and Steve who processed our order were very professional and knowledgeable. Great service and we are looking forward to a great product. Everything was clearly explained, checked and the Steve got a colleague to double check everything with us. Really excellent experience. Well done to Reece and his team.

Steve was so helpful and accommodating, incredible customer service. He was so informative and listened to what we needed when finding the right solution for us.

Bought two of two sweater settees a year ago but although protected them well noticed a wear patch on the right corner of the back rest, all are recliners but apparently told every time you recline you need to align the right from left seater although connected, had a DFS visit to view today to look at the wear patch apparently not covered under warranty! Advised to contact Guardsman which warranty we were advised to take out! Don’t believe the DFS warranty is any good, always bought from them this is the third settee however not again. Don’t believe the sales

Really friendly helpful team who are very knowledgeable. Impressed with the quality of the sofas. Reece and Myles couldn’t have been more accommodating and made the experience a pleasure.

Totally great service from start to finish. Customer service could not be anybetter. Other companies cannot bet it.

James was very helpful and explained everything clearly

Friendly service, explained everything and didn’t rush us

Great customer service

Went to DFS Waterlooville today to buy a new corner suite and Myles could not have been anymore helpful in explaining all our options including guarantees care package and delivery.Very happy with the customer service and our purchase. Also a large choice of lounge furniture in the store.

Brilliant thanks Brian the sales man diamond to deal with
Very helpful

The sales person who dealt with us was very professional

The sales team were very helpful - they were not pushy but answered my questions in a straightforward manner. I liked the fact that when we returned for a second time in the afternoon, the young man allowed the first person we saw in the morning to close the sale. I also liked the set up of the furniture we went to view as it led to us buying one of their armchairs. We could see how well it all went together. Altogether, a pleasant couple of visits and successful outcome.

The salesperson in store was so lovely and patient. She really took her time to make sure we got what we needed for our house move. The financng options were very helpful and the overall customer service was great.

Great customer service with very knowledgeable and charming sales team

Wasnt pressured as you entered the shop .just mad you feel welcome and gave us advice

Thanks Miles great service