Good range of suites. Torquay showroom availability to actually sit and test was important. Staff not pushy but made sure they were available for any help and support needed. All questions were answer... See more
Company replied
Location
Switch locationBrowns Bridge Road, Unit 2, The Willows Retail Park, TQ2 7TG Torquay, GB
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See what reviewers are saying
Allison was so helpful in choosing our new sofa. We were very undecided & came back into the store twice, she was patient whilst we decided & gave us things to think about that we hadn’t. Great serv... See more
Company replied
This only covers the selling and shop experience. Excellent salesman. Informative, not pushy, and willing to explain everything. Let's hope delivery and in-situ product is as good 😃
Company replied
Great experience in the store today! Duncan was so incredibly helpful and knowledgeable (as well as very patient!) Defo recommend anyone looking for help on a new sofa to head down and chat with the l... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Browns Bridge Road, Unit 2, The Willows Retail Park, TQ2 7TG, Torquay, United Kingdom
- 0333 999 9848
4.9
Excellent
4K reviews
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Brilliant
We visited the Torquay Willow store and were served by Sian, who was friendly, knowledgeable and made the whole experience really enjoyable — no pressure, just genuinely helpful. We found a sofa we loved that was available on express delivery, so it arrived within two weeks.
It's our first ever brand new sofa and we absolutely love it — it's beautiful. The delivery process was seamless too; we were kept informed right up until the van arrived, and the drivers were great. Really happy with the whole experience from start to finish. Would highly recommend!
28 March 2026
Reply from DFS Furniture - Torquay
Good morning Fern,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Made my purchase in Torquay branch…
Made my purchase in Torquay branch staff extremely helpful and knowledgeable great service thank you
1 April 2026
Reply from DFS Furniture - Torquay
Good morning Irene,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Torquay
Good morning June,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
They were efficient and knowledgable…
They were efficient and knowledgable about the product
7 April 2026
Reply from DFS Furniture - Torquay
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Torquay
Good morning Neil,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Excellent customer service
Excellent customer service, we were offered help when we arrived but didn’t need it and we were left to browse. We were offered coffee which was a nice touch. When we were ready to order we had prompt and very good service. Good explanation on extras etc. finance and options were clearly explained. I was impressed with the man who took our order, he was knowledgeable & helpful and not pushy.
7 April 2026
Reply from DFS Furniture - Torquay
Good morning Vicky,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Nice selection of furniture from prices…
Nice selection of furniture from prices to colours and fabrics
Staff very friendly and helpful
6 April 2026
Reply from DFS Furniture - Torquay
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Darren was very helpful.
6 April 2026
Reply from DFS Furniture - Torquay
Good Morning,
Amazing 5* review, thanks for sharing!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Torquay
Good morning Richard,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Very good range of beautiful stylish products
The range of furniture was excellent and eventually with the help of a polite young lady I chose a sofa and reclining chair in the colour of my choice. I am very happy with DFS today and will highly recommend them
6 April 2026
Reply from DFS Furniture - Torquay
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Darren the salesman was very helpful
Darren the salesman was very helpful. Allowed me to take a colour swatch sample home to make sure the colour was right. No pressure. Very good.
4 April 2026
Reply from DFS Furniture - Torquay
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lorraine A
DFS Central Customer Support
No waiting and good service
4 April 2026
Reply from DFS Furniture - Torquay
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Really happy with service
Really happy with service, great explanation of process for order and what to expect. Sofas look great too!
3 April 2026
Reply from DFS Furniture - Torquay
Good morning,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
World-class!
This was our first experience buying a sofa, and we just had to choose DFS. Fortunately, Rachel (or Rachael!) made us feel right at home. She was fantastic, answered any questions we had, and gave us her advice. It was down to her as to why we purchased the sofa there and then! A natural-born salesperson, but a lovely person at heart too.
3 April 2026
Reply from DFS Furniture - Torquay
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Rachel at Torquay was very helpful and…
Rachel at Torquay was very helpful and answered lots of questions about lots of sofas.
2 April 2026
Reply from DFS Furniture - Torquay
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Torquay
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
The staff were very knowlegable
1 April 2026
Reply from DFS Furniture - Torquay
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Fantastic Staff and truly understanding…
Fantastic Staff and truly understanding about certain needs
23 March 2026
Reply from DFS Furniture - Torquay
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Perfect service
Perfect service. Sofa was exactly what I wanted and was delivered very quickly. Delivery was great they put it where I needed it and assembled too.
24 March 2026
Reply from DFS Furniture - Torquay
Good Afternoon Sophie,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
It was a calm and relaxing environment…
It was a calm and relaxing environment clean and staff very friendly
23 March 2026
Reply from DFS Furniture - Torquay
Hi there, thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you had a brilliant customer service experience at DFS. Your kind words and perfect rating of 5 out of 5 truly mean a lot to our team!
Kind Regards,
Vanessa
DFS Customer Support
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