DFS Furniture - Torquay Reviews 

3,619
TrustScore 5 out of 5

4.9

Browns Bridge Road, Unit 2, The Willows Retail Park, TQ2 7TG Torquay, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The lady who served us was friendly and helpful. She made us feel valued as customers and was clear and professional about the product. She gave us all the information needed quickly and effectively,... See more

Company replied

Rated 5 out of 5 stars

Received a warm welcome and help when we asked. No pressure. Received good product information, care and insurance which helped give us confidence buying the sofa. Alison was very personable and pro... See more

Company replied

Rated 5 out of 5 stars

Alison was very informative on what we wanted to purchase. Lovely and polite and nothing was too much trouble. Not our first purchase at DFS and won’t be the last!

Rated 5 out of 5 stars

We visited the store a few time while we were making our mind up on which sofas to buy. Each time we visited the staff were incredibly helpful and very friendly and professional. The overall exper... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Browns Bridge Road, Unit 2, The Willows Retail Park, TQ2 7TG, Torquay, United Kingdom

  • 0333 999 9848

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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4.9

All reviews

(3,619)

100,311 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The lady who served us was friendly and…

The lady who served us was friendly and helpful. She made us feel valued as customers and was clear and professional about the product.
She gave us all the information needed quickly and effectively, as we were then off to buy curtains.

23 July 2026
DFS Furniture - Torquay logo

Reply from DFS Furniture - Torquay

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Alison is highly professional

The sales assistant Alison was very helpful and informative. Her
knowledge and advice was second to none, very professional .

23 July 2026
DFS Furniture - Torquay logo

Reply from DFS Furniture - Torquay

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Received a warm welcome and help when…

Received a warm welcome and help when we asked. No pressure. Received good product information, care and insurance which helped give us confidence buying the sofa.
Alison was very personable and professional

22 July 2026
DFS Furniture - Torquay logo

Reply from DFS Furniture - Torquay

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

There were staff about willing to help…

There were staff about willing to help but not being pushy at all! The lady who helped us answered all our questions quickly and efficiently! And the did all the paperwork very quickly! We’re excited to get our new sofa!!

21 July 2026
DFS Furniture - Torquay logo

Reply from DFS Furniture - Torquay

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Bought a footstool the gentleman very…

Bought a footstool the gentleman very helpful an when out of his way to help me get it home thank you very much

13 July 2026
DFS Furniture - Torquay logo

Reply from DFS Furniture - Torquay

Good Afternoon,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff, very knowledgeable and helpful, great service. Highly recommend.

18 July 2026
DFS Furniture - Torquay logo

Reply from DFS Furniture - Torquay

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

We visited the store a few time while…

We visited the store a few time while we were making our mind up on which sofas to buy.
Each time we visited the staff were incredibly helpful and very friendly and professional.
The overall experience was excellent.

16 July 2026
DFS Furniture - Torquay logo

Reply from DFS Furniture - Torquay

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Clear and helpful…

Clear and helpful communication/guidance. Pleasant atmosphere.

17 July 2026
DFS Furniture - Torquay logo

Reply from DFS Furniture - Torquay

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Excited about the new sofas

We were taken very good care by Lily. She explained how to look after our furniture to keep it in a good condition for a very long time. She also introduced us and recommended the 5-year care plan which we think is really good value. She was lovely and helpful along the whole sale process.

14 July 2026
DFS Furniture - Torquay logo

Reply from DFS Furniture - Torquay

Hello Éva,

We are really grateful for your kind words and for sharing your experience in our store with Lily. Thank you very much and we look forward to seeing you again!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

All staff was very helpful

All staff was very helpful

6 July 2026
DFS Furniture - Torquay logo

Reply from DFS Furniture - Torquay

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

In for a browse, out wirh a suite and 2 tables ordered

Came in today to look for a new suite. Wasnt feeling great as have a shoulder injury so wanted to come in look around and show partner some ideas i had seen and go home. Lily asked if we were ok and we wandered around tried lots of furniture. Then Lily appeared to ask if we needed help on anything, and we did. She was amazing. Not forceful just very friendly smiley and informative. She got us both a much needed coffee. We ended up leaving really happy having chosen a new suite and two tables. Great experience. Thanks Lily

12 July 2026
DFS Furniture - Torquay logo

Reply from DFS Furniture - Torquay

Good Morning,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind Regards,

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Very helpful and friendly.

10 July 2026
DFS Furniture - Torquay logo

Reply from DFS Furniture - Torquay

Hello Joanna,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Helpful staff who made the whole…

Helpful staff who made the whole process really straightforward. Would highly recommend!

5 July 2026
DFS Furniture - Torquay logo

Reply from DFS Furniture - Torquay

Hello Ash,

Thanks for your fabulous review, we love to hear it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Mike was extremely helpful and was able…

Mike was extremely helpful and was able to explain every question we ask. He was very charming and made us feel extremely at ease and did not try to push us into anything.
Also he never once try to rush us.

1 July 2026
DFS Furniture - Torquay logo

Reply from DFS Furniture - Torquay

Good Afternoon,

Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Mike.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff. I was in the store for nearly 2 hours and no forced sale pitch. Once I decided what I wanted, they were very brilliant.

6 July 2026
DFS Furniture - Torquay logo

Reply from DFS Furniture - Torquay

Good Afternoon,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Buying the furniture at DFS Torquay was…

Buying the furniture at DFS Torquay was a pleasant experience. Mike was very patient and friendly as we slowly made our choice of sofa and colour. He was helpful without being intrusive. Altogether a successful purchase. Thank you!

6 July 2026
DFS Furniture - Torquay logo

Reply from DFS Furniture - Torquay

Hello,

Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Plesent and very helpfull assisyat a…

Plesent and very helpfull assisyat a plesent experince

5 July 2026
DFS Furniture - Torquay logo

Reply from DFS Furniture - Torquay

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

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